Complaint: [redacted] I am rejecting this response because: After receiving the denial from Kia Motors about our claim, the [redacted] assigned to our claim did suggest to us that our only option for solution would be to speak with Dennis Eakin Kia about the situationThe [redacted] was understanding of our situation and could sense our frustrationShe said with the info we had about the original purchase of our vehicle, that this Kia Optima was purchased at auction by Dennis Eakin Kia in and the first owner being [redacted] that she could not say that Kia Motors would know with certainty that this vehicle was not already in this poor mechanical conditionI asked her how would Kia Motors America know for a 100% fact that this Kia Optima genuinely passed the inspection to be qualified to be certified pre owned vehicle? Her answer to me was......they don't knowThey rely solely on the honesty and word of the independent dealers who inspect these Kias, like Dennis Eakin Kia of KilleenThat is why I feel this vehicle could of only been neglected in maintenance prior to my purchasing it in So I will continue to encourage anyone looking to purchase a Kia to NEVER EVER purchase from Dennis Eakin Kia of KilleenI feel they cannot be trusted to disclose the true and accurate condition of any of their certified pre-owned inventoryI don't want anyone to ever have to experience the stress and disappointment of a similar situationThere are always three sides to a story....yours, theirs and the truthI've owned this Kia for only two years and it would not be in anyway intelligent of me to sabotage my own vehicle by neglecting it in any type of auto maintenanceI have absolutely nothing to gain of it....I'm the purchaser, not the seller Regards, [redacted]
Complaint: ***
I am rejecting this response because: I'm disappointed that Dennis Eakin Kia has continued to show disregard for its' customers** *** has twice mentioned that my Kia Optima is a 2012, she's mistaken as it is a I've attached documents
displaying the correct and actual year of my vehicleIt's this lack of care, customer service and accountability that my complaint is about** *** is absolutely correct in that I did not have my Kia Optima serviced at Dennis Eakin KiaCould you imagine the lack of care, attention or concern my vehicle would have received during service, when the *** *** herself cannot show enough care to find the correct manufactured year of my Kia Optima that I paid $20k for? It's this lack of diligence that further proves to me that Dennis Eakin Kia sold me a poor quality Kia Optima and was not truthful in its previous maintenance history and condition prior to my purchaseI provided sufficient proof of maintenance according to Kia Motors Inc that I was not negligent in serviceI fell in love with the redesign of the Kia Optima which was my reason for purchasing oneI'm disappointed in myself for trusting them and believing them. I never should have purchased my Kia Optima from Dennis Eakin Kia and I will forever encourage anyone wanting to buy any model Kia to purchase one from any other dealership that is NOT Dennis Eakin KiaTo anyone that reads these reviews please save yourself the future stress and problems and please do not purchase your Kia from Dennis Eakin Kia in Killeen
Regards,
*** ***
I spoke with our Service Manager concerning this complaint. The seals are considered a wearable item and would not be covered under any warranty. The service advisor was trying to locate Ms. [redacted]' original paperwork from 2009 since she had misplaced her copies. She also has...
updated the customer information for her remaining manufacturer powertrain warranty with Kia. We apologize for the confusion, miscommunication, and poor customer service. We would like to reimburse Ms. [redacted] for her back seat cover. Please contact [redacted], our service manager, at your convenience.
[redacted] was at our service department Friday October 22nd and spoke to our service manager [redacted]. He offered, and she accepted, to pay for the rear catalytic converter and to please advise him on how much her mechanic was charging for installation and he would reimburse her for that...
as well. [redacted] emailed [redacted] this morning and asked for $52.00 to pay for the installation.
On 6/29/2016 and 78,131 miles [redacted] brought her Rio to us with a check engine flashing light and complaints of it running rough. Our service department replaced the aftermarket coils #1 and #2 and all 4 spark plugs with Kia manufacturer parts. This cleared the codes and the check engine was no longer on. [redacted] was told that there was converter damage from the condition the car had been running in (prior to service)and from after market coils not performing properly. The manufacturer warranty on the converter was denied due to aftermarket parts installed on the vehicle.On 8/1/2016 and 78,615 miles Chris Curry, after much back and forth with Kia, was able to get warranty approval per our DPSM for Kia. The vehicle left with no codes and running properly.On 10/19/2016 and 82,500 miles (per customer) [redacted] called our service manager and said she had taken the Rio to an independent shop where she was told the manufacturer's coil was bad and spark plugs installed incorrectly and that she would need a rear converter. The Kia parts installed have a 12 month/ 12,000 mile warranty and would of been replaced free of charge (if they were defective and she had returned to any Kia service department). There is only one way to install spark plugs so they could not have been installed improperly and the vehicle would of left our service department running properly.Out of goodwill Chris Curry agreed to reimburse [redacted] for the cost of the rear converter, although the car left our dealership both times running properly. She agreed to this and was given a check for the converter and emailed the labor amount of $52 to Chris for reimbursement.
We were also contacted by [redacted] on the day of this complaint via email. [redacted] should of followed up with the customer to verify she received her cancellation and is currently working with her and the warranty company to resolve the matter. We apologize for the inconvenience...
Complaint: [redacted]
I am rejecting this response because: After receiving the denial from Kia Motors about our claim, the [redacted] assigned to our claim did suggest to us that our only option for solution would be to speak with Dennis Eakin Kia about the situation. The [redacted] was understanding of our situation and could sense our frustration. She said with the info we had about the original purchase of our vehicle, that this 2011 Kia Optima was purchased at auction by Dennis Eakin Kia in 2011 and the first owner being [redacted] that she could not say that Kia Motors would know with certainty that this vehicle was not already in this poor mechanical condition. I asked her how would Kia Motors America know for a 100% fact that this Kia Optima genuinely passed the inspection to be qualified to be certified pre owned vehicle? Her answer to me was......they don't know. They rely solely on the honesty and word of the independent dealers who inspect these Kias, like Dennis Eakin Kia of Killeen. That is why I feel this vehicle could of only been neglected in maintenance prior to my purchasing it in 2012. So I will continue to encourage anyone looking to purchase a Kia to NEVER EVER purchase from Dennis Eakin Kia of Killeen. I feel they cannot be trusted to disclose the true and accurate condition of any of their certified pre-owned inventory. I don't want anyone to ever have to experience the stress and disappointment of a similar situation. There are always three sides to a story....yours, theirs and the truth. I've owned this Kia for only two years and it would not be in anyway intelligent of me to sabotage my own vehicle by neglecting it in any type of auto maintenance. I have absolutely nothing to gain of it....I'm the purchaser, not the seller.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I really want nothing to do with them. Is it possible for them to mail me whatever it is? Whether it be a check for the damage cover or the cover itself.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: After receiving the denial from Kia Motors about our claim, the [redacted] assigned to our claim did suggest to us that our only option for solution would be to speak with Dennis Eakin Kia about the situationThe [redacted] was understanding of our situation and could sense our frustrationShe said with the info we had about the original purchase of our vehicle, that this Kia Optima was purchased at auction by Dennis Eakin Kia in and the first owner being [redacted] that she could not say that Kia Motors would know with certainty that this vehicle was not already in this poor mechanical conditionI asked her how would Kia Motors America know for a 100% fact that this Kia Optima genuinely passed the inspection to be qualified to be certified pre owned vehicle? Her answer to me was......they don't knowThey rely solely on the honesty and word of the independent dealers who inspect these Kias, like Dennis Eakin Kia of KilleenThat is why I feel this vehicle could of only been neglected in maintenance prior to my purchasing it in So I will continue to encourage anyone looking to purchase a Kia to NEVER EVER purchase from Dennis Eakin Kia of KilleenI feel they cannot be trusted to disclose the true and accurate condition of any of their certified pre-owned inventoryI don't want anyone to ever have to experience the stress and disappointment of a similar situationThere are always three sides to a story....yours, theirs and the truthI've owned this Kia for only two years and it would not be in anyway intelligent of me to sabotage my own vehicle by neglecting it in any type of auto maintenanceI have absolutely nothing to gain of it....I'm the purchaser, not the seller Regards, [redacted]
Please see attached
Complaint: ***
I am rejecting this response because: I'm disappointed that Dennis Eakin Kia has continued to show disregard for its' customers** *** has twice mentioned that my Kia Optima is a 2012, she's mistaken as it is a I've attached documents
displaying the correct and actual year of my vehicleIt's this lack of care, customer service and accountability that my complaint is about** *** is absolutely correct in that I did not have my Kia Optima serviced at Dennis Eakin KiaCould you imagine the lack of care, attention or concern my vehicle would have received during service, when the *** *** herself cannot show enough care to find the correct manufactured year of my Kia Optima that I paid $20k for? It's this lack of diligence that further proves to me that Dennis Eakin Kia sold me a poor quality Kia Optima and was not truthful in its previous maintenance history and condition prior to my purchaseI provided sufficient proof of maintenance according to Kia Motors Inc that I was not negligent in serviceI fell in love with the redesign of the Kia Optima which was my reason for purchasing oneI'm disappointed in myself for trusting them and believing them. I never should have purchased my Kia Optima from Dennis Eakin Kia and I will forever encourage anyone wanting to buy any model Kia to purchase one from any other dealership that is NOT Dennis Eakin KiaTo anyone that reads these reviews please save yourself the future stress and problems and please do not purchase your Kia from Dennis Eakin Kia in Killeen
Regards,
*** ***
I spoke with our Service Manager concerning this complaint. The seals are considered a wearable item and would not be covered under any warranty. The service advisor was trying to locate Ms. [redacted]' original paperwork from 2009 since she had misplaced her copies. She also has...
updated the customer information for her remaining manufacturer powertrain warranty with Kia. We apologize for the confusion, miscommunication, and poor customer service. We would like to reimburse Ms. [redacted] for her back seat cover. Please contact [redacted], our service manager, at your convenience.
[redacted] was at our service department Friday October 22nd and spoke to our service manager [redacted]. He offered, and she accepted, to pay for the rear catalytic converter and to please advise him on how much her mechanic was charging for installation and he would reimburse her for that...
as well. [redacted] emailed [redacted] this morning and asked for $52.00 to pay for the installation.
On 6/29/2016 and 78,131 miles [redacted] brought her Rio to us with a check engine flashing light and complaints of it running rough. Our service department replaced the aftermarket coils #1 and #2 and all 4 spark plugs with Kia manufacturer parts. This cleared the codes and the check engine was no longer on. [redacted] was told that there was converter damage from the condition the car had been running in (prior to service)and from after market coils not performing properly. The manufacturer warranty on the converter was denied due to aftermarket parts installed on the vehicle.On 8/1/2016 and 78,615 miles Chris Curry, after much back and forth with Kia, was able to get warranty approval per our DPSM for Kia. The vehicle left with no codes and running properly.On 10/19/2016 and 82,500 miles (per customer) [redacted] called our service manager and said she had taken the Rio to an independent shop where she was told the manufacturer's coil was bad and spark plugs installed incorrectly and that she would need a rear converter. The Kia parts installed have a 12 month/ 12,000 mile warranty and would of been replaced free of charge (if they were defective and she had returned to any Kia service department). There is only one way to install spark plugs so they could not have been installed improperly and the vehicle would of left our service department running properly.Out of goodwill Chris Curry agreed to reimburse [redacted] for the cost of the rear converter, although the car left our dealership both times running properly. She agreed to this and was given a check for the converter and emailed the labor amount of $52 to Chris for reimbursement.
We were also contacted by [redacted] on the day of this complaint via email. [redacted] should of followed up with the customer to verify she received her cancellation and is currently working with her and the warranty company to resolve the matter. We apologize for the inconvenience...
and lack of communication to the customer.
Complaint: [redacted]
I am rejecting this response because: After receiving the denial from Kia Motors about our claim, the [redacted] assigned to our claim did suggest to us that our only option for solution would be to speak with Dennis Eakin Kia about the situation. The [redacted] was understanding of our situation and could sense our frustration. She said with the info we had about the original purchase of our vehicle, that this 2011 Kia Optima was purchased at auction by Dennis Eakin Kia in 2011 and the first owner being [redacted] that she could not say that Kia Motors would know with certainty that this vehicle was not already in this poor mechanical condition. I asked her how would Kia Motors America know for a 100% fact that this Kia Optima genuinely passed the inspection to be qualified to be certified pre owned vehicle? Her answer to me was......they don't know. They rely solely on the honesty and word of the independent dealers who inspect these Kias, like Dennis Eakin Kia of Killeen. That is why I feel this vehicle could of only been neglected in maintenance prior to my purchasing it in 2012. So I will continue to encourage anyone looking to purchase a Kia to NEVER EVER purchase from Dennis Eakin Kia of Killeen. I feel they cannot be trusted to disclose the true and accurate condition of any of their certified pre-owned inventory. I don't want anyone to ever have to experience the stress and disappointment of a similar situation. There are always three sides to a story....yours, theirs and the truth. I've owned this Kia for only two years and it would not be in anyway intelligent of me to sabotage my own vehicle by neglecting it in any type of auto maintenance. I have absolutely nothing to gain of it....I'm the purchaser, not the seller.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I really want nothing to do with them. Is it possible for them to mail me whatever it is? Whether it be a check for the damage cover or the cover itself.
Regards,
[redacted]