EAN GENERAL CONTRACTOR

Mr [redacted] did visit the dealership requesting to lower the payment that he is currently making of a monthAs he acknowledged, we were in fact able to refinance the vehicle at a payment of almost less as originally agreed Mr [redacted] claimed that was not enough and asked about any other alternatives We then explored trading him into a new Durango which lowered the payment even further down to a month Mr [redacted] said that was still too high The original amount financed was 53917.00, the only way would be able to get his payment even lower would be if he would look at a lower priced vehicle or put additional money downShould Mr [redacted] like to look at lower priced vehicles we would be happy to assist

We completed a frame and safety check on customers vehicle on March 16, Customer purchase vehicle on 04/14/with 84,miles Customer returned with vehicle on June 6, with miles for a headlight issue We diagnosed the headlight problem on June 6th but customer declined the repairThe diagnostic charge of $was waved as a courtesy for the customer As far as the axle, customer did not return the vehicle to us to diagnose and repair However, the customer did purchase a warranty that should cover the full cost of the axle repair The customer states that they should not have such an expense after purchasing their vehicle and that we are not honest in our practice This is not trueThis vehicle was driven approximately 5,miles before coming to our shop for the headlight issue We diagnosed the issue for free and we were not given the opportunity to diagnose the issue with the axle which would be covered by their warranty

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We had been in touch with [redacted] several times [redacted] changed there law and would not accept the copy of his drivers license because it had been enlarged and copied [redacted] was called and he tried faxing it to us and emailing it but they would not take it [redacted] finally was able to stop by the store to get us a good copy, and we completed his motor vehicle work immediatelyI have attached a copy of the registration showing that it was completed

We regret that there is a difference of opinion of how the transaction transpired We still feel that we were acting in the customers best interest through out the hour purchase experience If there is anything else that we can assist Ms [redacted] with in the future, please don't hesitate to contact me [redacted] General Manager

The check for the cancellation of ** ***s warranty was processedThe money came into to the dealership on September 9thAttached is the check we sent to *** *** on September 9th*** *** cashed this check on September 20thEverything has been cancelled per *** ***
request

Complaint: ***
I am rejecting this response because:
That is not how it happenedFirst of all the service department could not figure out what was wrong with my car,after several times during the week of trying to fix itputting it on a machine and cancelling the code does not fix my transmissionThe manager in service department,they suggested of me to look at other types of cars compatible to mineShe the manager took me out to sales floor introduce me to salesat this point I did not not want to get another car ,but I felt they were not going to fix my carPlus I was waiting for there corporate to call there, sothey could know what the outcome results were on the dodge dartThey did call but again service department and sales floor clerks did not tell me that they had called.WHY!!! Because it was very shady and they wanted to purchased another through themThey also did not tell
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The lower payment was for a vehicle of less quality than my current vehicleThe issue at hand, as I previously stated, is the unethical practice and "deal" that was initial offered to me at time of purchaseThe guarantee of a refinance of the current vehicle at a substantially lower paymentAgain, as I previously stated, I am not sure on any type of response that I would see fit to my current situation other than a lower payment on my current vehicle or one to the same level as I have nowHowever, I would like some type of ownership to the practice of misleading information to consumers regarding a purchase which I have yet to receive.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr. [redacted] did visit the dealership requesting to lower the payment that he is currently making of 793.00 a month. As he acknowledged, we were in fact able to refinance the vehicle at a payment of almost 100.00 less as originally agreed.  Mr. [redacted] claimed that was not enough and asked about any...

other alternatives.  We then explored trading him into a new Durango which lowered the payment even further down to 675.00 a month.  Mr. [redacted] said that was still too high.  The original amount financed was 53917.00, the only way would be able to get his payment even lower would be if he would look at a lower priced vehicle or put additional money down. Should Mr. [redacted] like to look at lower priced vehicles we would be happy to assist.

We completed a frame and safety check on customers vehicle on March 16, 2017. Customer purchase vehicle on 04/14/2017 with 84,560 miles.  Customer returned with vehicle on June 6, 2017 with 89423 miles for a headlight issue.  We diagnosed the headlight problem on June 6th but customer...

declined the repair. The diagnostic charge of $121.00 was waved as a courtesy for the customer.  As far as the axle, customer did not return the vehicle to us to diagnose and repair.  However, the customer did purchase a warranty that should cover the full cost of the axle repair.  The customer states that they should not have such an expense after purchasing their vehicle and that we are not honest in our practice.  This is not true. This vehicle was driven approximately 5,000 miles before coming to our shop for the headlight issue.  We diagnosed the issue for free and we were not given the opportunity to diagnose the issue with the axle which would be covered by their warranty.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We regret that there is a difference of opinion of how the transaction transpired.  We still feel that we were acting in the customers best interest through out the 6 hour purchase experience.  If there is anything else that we can assist Ms [redacted] with in the future, please don't hesitate to contact me. [redacted]General Manager

We are in agreement with Ms. [redacted] that she has been having numerous problems with her 2013 Dodge Dart.  On February 25, 2016 Ms. [redacted] came into the sales showroom asking for help trading in her Dodge Dart ,do to the ongoing problems with the hope of getting another car that wont give...

her problems. Over a period of approximately 3 hours our salesperson showed her numerous brand new vehicles at her request, all of which would have had a payment she was unable to afford.  Ms. [redacted] then asked to see some used vehicles and requested her payment to be around the same 260.00 per month that she was currently paying.  Over the next approximately 2 hours we showed Ms. [redacted] numerous vehicles, she selected the 2013 Honda civic that she ultimately purchased.  We sold Ms. [redacted] the 2013 Honda civic at a sigifiganantly reduced priced (NADA Value 15,500.00  selling price 13,700) in and effort to achieve aher desired payment.  Ms. [redacted]'s new payment was only 277.00 a month including an extended service agreement.Ms. [redacted] states she is unhappy with the interest rate although we clearly explained the reason for the slight difference.  Her old rate on the traded in vehicle was 3.99% and that was based on her buying a brand new car with $7592.00 down payment including her trade in.  The used Honda she purchased had an interest rate of 4.54% and that is with out Ms [redacted] putting down a signal dime.  Ms. [redacted] is requesting in her desired settlement a discount on her car which I have already stated she has received. She also requests a free warranty but unfortunately that can not be done.  We did however, sell her the extended warranty at a heavily discounted price of only 841.00 compared to its suggested retail price of 1795.00.  In closing, if there are any other requests or concerns that Ms. [redacted] has, she may contact me personally at any time.Sincerely, [redacted]General Manager

We had been in touch with [redacted] several times. [redacted] changed there law and would not accept the copy of his drivers license because it had been enlarged and copied.  [redacted] was called and he tried faxing it to us and emailing it but they would not take it. ...

[redacted] finally was able to stop by the store to get us a good copy, and we completed his motor vehicle work immediately. I have attached a copy of the registration showing that it was completed.