Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I called my insurance and they told me how they called the TMJ clinic and asked them to resubmit all claims and were told by the billing manager that they would not re-submit any claimsUnited Healthcare representative then told me not to pay the clinic a dime and said United Healthcare was sending the clinic a letter that told them they were in violation of their contract with united Healthcare and they cannot keep billing the patientThe rep said that they have to legally give the TMJ clinic days to stop harassing me and at that point hey can get their attorney involvedThe rep said to call united Healthcare right away if I ever get another bill from them Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
This letter is in response to the complaint made to the Revdex.com on April 20, for ID [redacted] .We regret that Ms [redacted] had to notify the Revdex.com of her concerns with the TMJ & Orofacial Pain Treatment Centers of Wisconsin We pride ourselves on providing the best customer experience and do not like any of our patients to be unhappy Therefore, we greatly appreciate the comments received and would like to assure Ms [redacted] that we do care about her experience with our clinic.Ms [redacted] was first notified by our business office in early regarding the balance on her account We continued our communication with Ms [redacted] through different venues including phone calls and letters in hopes to resolve the outstanding balance Additionally, we offered Ms [redacted] different options for payment on her balance.We are encouraging Ms [redacted] to contact our financial counselor, [redacted] T., at [redacted] to further discuss her outstanding balance
This letter is in response to the complaint made to the Revdex.com on August 10, for ID [redacted] We regret that Ms [redacted] had to notify the Revdex.com of her concerns with the TMJ & Orofacial Pain Treatment Centers of Wisconsin We pride ourselves on providing the best customer experience and do not like any of our patients to be unhappy Therefore, we greatly appreciate the comments received and would like to assure Ms [redacted] that we do care about her experience with our clinic We have been trying to contact Ms [redacted] , to no avail, by mail and phone calls since July of to resolve this matter Additionally, we have called her several times since we received this complaint letter to which we left messages on her phone and unfortunately, she has not returned our phone calls We have been eagerly waiting for her response as we would like to provide Ms [redacted] with the answers to this easy to resolve matter We are encouraging Ms [redacted] to contact our financial counselor at ###-###-#### to further discuss her outstanding balance Sincerely, [redacted] Patient Financial Counselor
Dear Ms***,Your feedback is extremely valuable to us, as we strive to improve with each and every patient. We pride ourselves on providing the best customer experience and do not like any of our patients to be unhappy. Therefore, we greatly appreciate your comments and would
like to assure you that we really care about your experience with TMJ & Orofacial Pain Treatment Centers. As we discussed the matter today on the phone, the issue has been resolved.Sincerely,*** *| Billing Manager
Dear Ms *** We appreciate you taking the time to provide us with such candid feedback of your experience with usWe are very sorry that we did not meet your expectations, as we were trying to reach out to you several times after we received your letter late April by phone and not by mailA letter with a detailed statement of the charges, insurance and patient payments as well as the adjustments taken by your insurance company has been mailed to you todayWe hope that that statement answers your questions in regards to the outstanding balanceIf not, we will gladly further explain the statement to you in detailPlease review the contract you signed for the appliance and x-rays in which it is clearly explained that the $is not the quote for the appliance and x-rays but an estimated out of pocket amount for the x-rays and appliance that we calculated for you based on your specific insurance benefitsIn our mailing to you today, we highlighted that paragraph for youWe also like to point out that the insurance company did not pay a total of $for the appliance and x-rays as you indicated in your complaintAs a matter of fact, reviewing the billing and receipts for just the appliance and the x-rays, your insurance company adjusted more than 50% off of your billed charges and applied the majority of the other 50% of charges to your deductibleSpecific numbers, statement and a copy of the TMJ/X-ray estimated amount due contract, are included in our letter, mailed todayPlease let us know if we can be of any further assistance, we are looking forward hearing from you, Sincerely,
*** * Patient Financial Counselor
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I just wanted to let you know that I did receive the check from TMJ I deposited in my account on May 2.
Regards,
*** ***
Good Morning, Thank you for taking the time to write this review and I am sorry to hear that you feel we let you downWe work very hard to provide our patients with the best service we canWe have been appealing this claim with UHC since 2013, and have been cooperating with all their requests on a timely basis, unlike what you were told by the UHC representativeIf you have the name of this representative, we would appreciate if you can call us with that informationThe TMJ Treatment Centers currently is attempting to negotiate with an attorney at UHC your claim, as we feel strongly that UHC is responsible for the payment of your claimWe are asking for your help in that regardYour appeal with UHC is extremely helpful, since you were the member paying the premiums and the policy holderAs we stated earlier, we gladly will help you with that appeal, Please contact us to discuss this matter, Respectfully submitted, Lana N Billing Manager
Good Morning.We are sorry to hear that our patient feels frustrated regarding the way UHC processed the claim. Our office had multiple conversations with UHC to process Mrs [redacted] claim. The TMJ Treatment Centers was also disappointed how UHC processed this claim in 2016 placing the payment...
responsibility on their (2013) member. We have proof of timely filing the claim with the code that was pre-approved by UHC (see attachment) and timely re-billing the claim when a new code was approved by UHC. The TMJ Treatment Centers was in phone contact with Mr [redacted] on 10/14/16 and sent a letter on 10/19/16 explaining the UHC decision (see attached). In the letter is a full explanation regarding the delay at UHC, processing Mrs [redacted] claim. Please inform us regarding the appeal process, as we are willing to help you in this matter any way we can.We are waiting for your call and your needs to appeal the UHC's decision in this matter.Respectfully submitted with 2 attachments,Lana S,Billing manager
This letter is in response to the complaint made to the Revdex.com on August 10, 2016 for ID [redacted]. We regret that Ms. [redacted] had to notify the Revdex.com of her concerns with the TMJ & Orofacial Pain Treatment Centers of Wisconsin. We pride ourselves on providing the best customer experience...
and do not like any of our patients to be unhappy. Therefore, we greatly appreciate the comments received and would like to assure Ms. [redacted] that we do care about her experience with our clinic. We have been trying to contact Ms. [redacted], to no avail, by mail and phone calls since July of 2015 to resolve this matter. Additionally, we have called her several times since we received this complaint letter to which we left messages on her phone and unfortunately, she has not returned our phone calls. We have been eagerly waiting for her response as we would like to provide Ms. [redacted] with the answers to this easy to resolve matter. We are encouraging Ms. [redacted] to contact our financial counselor at ###-###-#### to further discuss her outstanding balance. Sincerely, [redacted] Patient Financial Counselor
This letter is in response to the complaint made to the Revdex.com on April 20, 2017 for ID [redacted].We regret that Ms. [redacted] had to notify the Revdex.com of her concerns with the TMJ & Orofacial Pain Treatment Centers of Wisconsin. We pride ourselves on providing the best customer experience and do...
not like any of our patients to be unhappy. Therefore, we greatly appreciate the comments received and would like to assure Ms. [redacted] that we do care about her experience with our clinic.Ms. [redacted] was first notified by our business office in early 2015 regarding the balance on her account. We continued our communication with Ms. [redacted] through different venues including phone calls and letters in hopes to resolve the outstanding balance. Additionally, we offered Ms. [redacted] different options for payment on her balance.We are encouraging Ms. [redacted] to contact our financial counselor, [redacted] T., at [redacted] to further discuss her outstanding balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called my insurance and they told me how they called the TMJ clinic and asked them to resubmit all claims and were told by the billing manager that they would not re-submit any claims. United Healthcare representative then told me not to pay the clinic a dime and said United Healthcare was sending the clinic a letter that told them they were in violation of their contract with united Healthcare and they cannot keep billing the patient. The rep said that they have to legally give the TMJ clinic 30 days to stop harassing me and at that point hey can get their attorney involved. The rep said to call united Healthcare right away if I ever get another bill from them.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, now that I filed a complaint, they have tried to contact me. It is my understanding that once a complaint is filed, they are not to contact me by telephone and all correspondence should be in writing through you. I would like a written explanation as to the charges, overcharges to insurance company, and overcharges to me. They have not attempted to contact me via mail or email regarding this matter. Thank you for your assistance.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I called my insurance and they told me how they called the TMJ clinic and asked them to resubmit all claims and were told by the billing manager that they would not re-submit any claimsUnited Healthcare representative then told me not to pay the clinic a dime and said United Healthcare was sending the clinic a letter that told them they were in violation of their contract with united Healthcare and they cannot keep billing the patientThe rep said that they have to legally give the TMJ clinic days to stop harassing me and at that point hey can get their attorney involvedThe rep said to call united Healthcare right away if I ever get another bill from them Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
This letter is in response to the complaint made to the Revdex.com on April 20, for ID [redacted] .We regret that Ms [redacted] had to notify the Revdex.com of her concerns with the TMJ & Orofacial Pain Treatment Centers of Wisconsin We pride ourselves on providing the best customer experience and do not like any of our patients to be unhappy Therefore, we greatly appreciate the comments received and would like to assure Ms [redacted] that we do care about her experience with our clinic.Ms [redacted] was first notified by our business office in early regarding the balance on her account We continued our communication with Ms [redacted] through different venues including phone calls and letters in hopes to resolve the outstanding balance Additionally, we offered Ms [redacted] different options for payment on her balance.We are encouraging Ms [redacted] to contact our financial counselor, [redacted] T., at [redacted] to further discuss her outstanding balance
This letter is in response to the complaint made to the Revdex.com on August 10, for ID [redacted] We regret that Ms [redacted] had to notify the Revdex.com of her concerns with the TMJ & Orofacial Pain Treatment Centers of Wisconsin We pride ourselves on providing the best customer experience and do not like any of our patients to be unhappy Therefore, we greatly appreciate the comments received and would like to assure Ms [redacted] that we do care about her experience with our clinic We have been trying to contact Ms [redacted] , to no avail, by mail and phone calls since July of to resolve this matter Additionally, we have called her several times since we received this complaint letter to which we left messages on her phone and unfortunately, she has not returned our phone calls We have been eagerly waiting for her response as we would like to provide Ms [redacted] with the answers to this easy to resolve matter We are encouraging Ms [redacted] to contact our financial counselor at ###-###-#### to further discuss her outstanding balance Sincerely, [redacted] Patient Financial Counselor
Dear Ms***,Your feedback is extremely valuable to us, as we strive to improve with each and every patient. We pride ourselves on providing the best customer experience and do not like any of our patients to be unhappy. Therefore, we greatly appreciate your comments and would
like to assure you that we really care about your experience with TMJ & Orofacial Pain Treatment Centers. As we discussed the matter today on the phone, the issue has been resolved.Sincerely,*** *| Billing Manager
Dear Ms *** We appreciate you taking the time to provide us with such candid feedback of your experience with usWe are very sorry that we did not meet your expectations, as we were trying to reach out to you several times after we received your letter late April by phone and not by mailA letter with a detailed statement of the charges, insurance and patient payments as well as the adjustments taken by your insurance company has been mailed to you todayWe hope that that statement answers your questions in regards to the outstanding balanceIf not, we will gladly further explain the statement to you in detailPlease review the contract you signed for the appliance and x-rays in which it is clearly explained that the $is not the quote for the appliance and x-rays but an estimated out of pocket amount for the x-rays and appliance that we calculated for you based on your specific insurance benefitsIn our mailing to you today, we highlighted that paragraph for youWe also like to point out that the insurance company did not pay a total of $for the appliance and x-rays as you indicated in your complaintAs a matter of fact, reviewing the billing and receipts for just the appliance and the x-rays, your insurance company adjusted more than 50% off of your billed charges and applied the majority of the other 50% of charges to your deductibleSpecific numbers, statement and a copy of the TMJ/X-ray estimated amount due contract, are included in our letter, mailed todayPlease let us know if we can be of any further assistance, we are looking forward hearing from you, Sincerely,
*** * Patient Financial Counselor
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I just wanted to let you know that I did receive the check from TMJ I deposited in my account on May 2.
Regards,
*** ***
Good Morning, Thank you for taking the time to write this review and I am sorry to hear that you feel we let you downWe work very hard to provide our patients with the best service we canWe have been appealing this claim with UHC since 2013, and have been cooperating with all their requests on a timely basis, unlike what you were told by the UHC representativeIf you have the name of this representative, we would appreciate if you can call us with that informationThe TMJ Treatment Centers currently is attempting to negotiate with an attorney at UHC your claim, as we feel strongly that UHC is responsible for the payment of your claimWe are asking for your help in that regardYour appeal with UHC is extremely helpful, since you were the member paying the premiums and the policy holderAs we stated earlier, we gladly will help you with that appeal, Please contact us to discuss this matter, Respectfully submitted, Lana N Billing Manager
Good Morning.We are sorry to hear that our patient feels frustrated regarding the way UHC processed the claim. Our office had multiple conversations with UHC to process Mrs [redacted] claim. The TMJ Treatment Centers was also disappointed how UHC processed this claim in 2016 placing the payment...
responsibility on their (2013) member. We have proof of timely filing the claim with the code that was pre-approved by UHC (see attachment) and timely re-billing the claim when a new code was approved by UHC. The TMJ Treatment Centers was in phone contact with Mr [redacted] on 10/14/16 and sent a letter on 10/19/16 explaining the UHC decision (see attached). In the letter is a full explanation regarding the delay at UHC, processing Mrs [redacted] claim. Please inform us regarding the appeal process, as we are willing to help you in this matter any way we can.We are waiting for your call and your needs to appeal the UHC's decision in this matter.Respectfully submitted with 2 attachments,Lana S,Billing manager
This letter is in response to the complaint made to the Revdex.com on August 10, 2016 for ID [redacted]. We regret that Ms. [redacted] had to notify the Revdex.com of her concerns with the TMJ & Orofacial Pain Treatment Centers of Wisconsin. We pride ourselves on providing the best customer experience...
and do not like any of our patients to be unhappy. Therefore, we greatly appreciate the comments received and would like to assure Ms. [redacted] that we do care about her experience with our clinic. We have been trying to contact Ms. [redacted], to no avail, by mail and phone calls since July of 2015 to resolve this matter. Additionally, we have called her several times since we received this complaint letter to which we left messages on her phone and unfortunately, she has not returned our phone calls. We have been eagerly waiting for her response as we would like to provide Ms. [redacted] with the answers to this easy to resolve matter. We are encouraging Ms. [redacted] to contact our financial counselor at ###-###-#### to further discuss her outstanding balance. Sincerely, [redacted] Patient Financial Counselor
This letter is in response to the complaint made to the Revdex.com on April 20, 2017 for ID [redacted].We regret that Ms. [redacted] had to notify the Revdex.com of her concerns with the TMJ & Orofacial Pain Treatment Centers of Wisconsin. We pride ourselves on providing the best customer experience and do...
not like any of our patients to be unhappy. Therefore, we greatly appreciate the comments received and would like to assure Ms. [redacted] that we do care about her experience with our clinic.Ms. [redacted] was first notified by our business office in early 2015 regarding the balance on her account. We continued our communication with Ms. [redacted] through different venues including phone calls and letters in hopes to resolve the outstanding balance. Additionally, we offered Ms. [redacted] different options for payment on her balance.We are encouraging Ms. [redacted] to contact our financial counselor, [redacted] T., at [redacted] to further discuss her outstanding balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called my insurance and they told me how they called the TMJ clinic and asked them to resubmit all claims and were told by the billing manager that they would not re-submit any claims. United Healthcare representative then told me not to pay the clinic a dime and said United Healthcare was sending the clinic a letter that told them they were in violation of their contract with united Healthcare and they cannot keep billing the patient. The rep said that they have to legally give the TMJ clinic 30 days to stop harassing me and at that point hey can get their attorney involved. The rep said to call united Healthcare right away if I ever get another bill from them.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, now that I filed a complaint, they have tried to contact me. It is my understanding that once a complaint is filed, they are not to contact me by telephone and all correspondence should be in writing through you. I would like a written explanation as to the charges, overcharges to insurance company, and overcharges to me. They have not attempted to contact me via mail or email regarding this matter. Thank you for your assistance.
Regards,
[redacted]