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Earl Book's Carriage Ford

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Reviews Earl Book's Carriage Ford

Earl Book's Carriage Ford Reviews (4)

Mr. [redacted] ordered a vehicle from Carriage Ford. We had him sign a paper that this was the vehicle he wanted. We require a $500 good faith deposit. All are non-refundable. Why take it otherwise. He changed colors before it was scheduled to just like one we already had and have had trouble selling....

Most of the time the reason is because of the color. Just as the vehicle was set to arrive, Mr. [redacted] decided he'd rather have a Honda and wanted his money back. He says he "gave" us a vehicle for our inventory which is comical. We don't want it and are now paying interest on it. We offered him something beyond normal, which was in lieu of the car he had already agreed to buy, he could spend his $500 on anything we had. He chose not to do so and leave his agreed to deposit. The human hours for nothing in this case alone represents our position. We take a good faith deposit to protect our people and our business.The offer still holds. He has $500 towards anything he wants at Carriage Ford.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] , I was Never informed that the 500.00 was non-refundable . I did change color's , but I also changed my mind on buying the car on order Before it ever got to Carriage Ford's dealership , and IF Carriage already had a car on site like the one ordered , then WHY did they NOT sell that unit to me ? I offered to pay a penalty to Carriage for time used by employee's , but NOT the whole 500.00 . The Sales Mgr . [redacted] , was adament that NO money would be refunded to me . I even suggested that carriage ford give the 500.00 to my salesman , and again [redacted] , refused . Ir , to me ALL comes down too the fact that I was NEVER told that this money was Non-Refundable . NEVER . . . . . . .  . . . . . . . . . . . . . . And [redacted] was Never involved in this situation , or meetings .  . . . .[redacted] J. [redacted]

We value our customers and tried our best to take care of Mr. [redacted]. He was provided free transportation and received over $1200.00 in free services unfortunately there is nothing further the dealership can do. Sincerely,[redacted]

Thank you for bringing Mr. [redacted]’s concern to our attention. After researching the repair and speaking with the technician and writer, I have come to the conclusion that his request for a $400.00 refund has been denied.Repair Order #[redacted], shows a $325.00 goodwill discount applied. The total bill...

was $1,533.46, after the goodwill adjustment the bill came to $1,209.14.I am enclosing a copy of his repair order which shows the following repairs: A battery, 4-wheel alignment, oil change and tire rotation and power steering repair. Mr. [redacted] also stated in his complaint that a Ford Certified technician stated that they replace both the power steering pump and rack as one repair, which is what we did. The power steering repair was adjusted $325.00, which covered the cost of the power steering pump plus some extra.I am enclosing copies of his bill before and after the adjustment.[redacted] Shop Foreman Carriage Ford Inc.

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