Earl G. Graves Publishing

Review: I bought the Black Enterprise Annual subscription through their app on my IPAD on May **, 2013. After paying for the subscription I had difficulty downloading the magazines. I reached out to Black enterprise several times even attaching the proof of purchase to ask if they could help me in trying to rectify this issue. They have not as of yet responded to none of my inquires and I want a refund. It is ridiculous that they have my money for a yearly subscription and I can't read one magazine. This is very unprofessional and bad customer service.Desired Settlement: No response from black enterprise in either a form of a refund or help to assist in the technical issue.

Business

Response:

I am currently in contact with the individual. Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I renewed my subscription on April **, 2015 and I have yet to receive an issue from this renewed subscription and I have been told twice that they would [redacted] me my issues when I called them on Aug. [redacted] and again on Aug. [redacted] and they said they would extend my subscription until 2019.Desired Settlement: I would like to receive the issues became she I have enjoyed the magazine over the years.

Review: In 2011 I won the $10,000 [redacted] Contest grand prize, over 2 years later [redacted] and 100UE have failed to provide prize money.

I've reached out multiple times, even contacting their SVP/editor directly, who promised me that they would resolve this situation immediately. I have yet to get an update.Desired Settlement: Please pay me my prize money.

Consumer

Response:

At this time, I have not been contacted by Earl G. Graves Publishing Co., Inc. regarding complaint ID [redacted].

Sincerely,

Review: On March 2015, I contacted ** to purchase a one-year gift subscription for a relative who is incarcerated. The following month, I telephoned ** and paid $15 for the subscription with my [redacted] I also contact the subscription department again regarding their lack of response. A representative not only confirmed that I contacted them earlier and, for the inconvenience that I incurred, my relative will receive 12 issues plus 4 back issues of **. So far, he has not received any issues of ** as of today. On May **, 2015 I sent a type written letter to Mr. Earl G[redacted] and voiced my dissatisfaction over the lack of service. The following week, I followed up with a phone call to ###-###-#### and was told that the manager in charge of fulfillment will get back to me. He never did. I have kept all past email contacts with [redacted] as well as my letter to them. Case ID num**r is: [redacted]. I found that the $15.00 that I called myself paying for the subscription a few months ago was NOT debited against my account. Given that Crista did NOT give me a confirmation num**r during the transaction signals to me that she did NOT handle my subscription request.Desired Settlement: Contact by the business with detailed explanation why they did not render any requested service on my part, also a detailed explanation why they did not respond to my emails, letter, and phone call. Why the gross negligence and lack of respect?

Consumer

Response:

At this time, I have not been contacted by Earl G. Graves Publishing Co., Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have contacted them multiple time trying to get them to stop sending me Black Enterprise Magazine. A magazine I never ordered, never wanted, and still do not want.

Yet, the magazines keep coming, and no response from the company. Horrible customer service.Desired Settlement: All I want is the magazine to stop showing up at my door and an apology for the horrible customer service.

Review: I purchased a Black Enterprise subscription via there app on November **, 2012. My Itunes account was charged $8.70 for a 1 years subscription. I was receiving the subscription just fine for a while and then it stopped. When I try to log into my Black Enterprise app to access my account, I am being charged for the magazines that I previously purchased.

I reached out to [redacted] and was told that I must speak to Black Enterprise and or [redacted]. I contacted Magzter and was told that I purchased the magazine through Black Enterprise +Plus and I need to contact them.

I have contacted Black Enterprise customer service three times and was told nothing could be done for me.

No one is taking responsibility. I have receipts that shows that I paid for a subscription.

Attached is my receipt.

[redacted]Desired Settlement: I paid for a Black Enterprise subscription and I should be entitled to the service that I paid for.

Consumer

Response:

At this time, I have not been contacted by Earl G. Graves Publishing Co., Inc. regarding complaint ID [redacted].

Sincerely,

Review: I have been having delivery challenges for quite some time. I have called the company on 6/**/14; 11/**/14; 12/*/14; 1/**/15; 5/**/15 and most recently on 8/*/15. In addition to this, I've e-mailed them several times and written them a letter dated April **, 2015 sent to their [redacted]. Please note that my subscription expires in July of 2016 and the last issue received was November 2014. Although I have exercised patience with this company their attention or lack thereof is unacceptable.Desired Settlement: I would like to begin receiving my issues on a timely manner with an extension of the subscription for the missing issues.

Consumer

Response:

At this time, I have not been contacted by Earl G. Graves Publishing Co., Inc. regarding complaint ID [redacted].Sincerely,[redacted]