Earl Scheib of Anaheim

ear Revdex.com,Ms [redacted] did come in for warranty work at the last two days of the warrantyin her remarks, she indicates the vehicle was oxidizingOxidation does occur due to a lack of wax and regular maintenance.We did schedule her vehicle in to paint the affected areas, but instead of spot painting, the entire vehicle was painted, (9/12/2016) free of charge.No further action was requiredAdditionally, Ms [redacted] is asking for $refund, whereas she originally paid only $874.04We received your letter on 10/26/this is the only notification of an issueShould there have been issues with the vehicle it could have been addressed prior to picking up the vehicleMs [redacted] 's husband picked up the vehicle and commented: "it looks great"The vehicle was delivered without an issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to resend my signature that I agree with the response I received from the Revdex.com regarding my compliant being resolved, ID [redacted] The owner of Earl Scheib, [redacted] responded back and stated information that was not true! I took my car back on 8/24/16, which was weeks before the warranty was upI picked up my car 9/6/from the original paint jobThe date he has on the faxed account to Revdex.com was from my original consultation with [redacted] I have my receipts here in hand and the date was 9/6/not 8/28/as he faxed to the Revdex.com [redacted] did not send the Revdex.com the true and correct receipt which to me proves his dishonesty with consumersThe amount I asked for was $and $for the colorsand [redacted] recommended I get to take the pitting out that was present due to him not prepping the car correctly before he painted itAll the problems listed on Mr [redacted] warranty occurred with the original paint job he performed on my carAfter researching the issues it was noted this happens due to improper prepping of the car before painting is doneHe is deflecting this problem on me t it is was my fault his paint failedAs he stated, he repainted my car for free and yes my husband did pick it up but stated he did not say it " looked great"Mr [redacted] , said [redacted] rudely gave him the keys and walked away not offering to go over the car with himI did not return to Mr [redacted] shop because he was rude and condescending when I took my car in 8/24/before the warranty was upYes, Mr [redacted] painted my car because it was still under warranty but he caused damage to my car when he "repainted" itHe scratched all the metal trimming around my driver side door, caused more pitting in the paint, and caused areas of paint to chip and lift off the car when the tape that is supposed to protect the windows and trim was removedI would not ever go to Mr[redacted] again for a paint job or refer him! I have concerns he would do more damage to my carAs I see, Mr [redacted] is not willing to pay $1137.04, I will settle for the $so I can go to a reputable paint shop to get a paint job that will be properly done.Thank you, [redacted] Regards, [redacted]

ear Revdex.com,Ms. [redacted] did come in for warranty work at the last two days of the warranty. in her remarks, she indicates the vehicle was oxidizing. Oxidation does occur due to a lack of wax and regular maintenance.We did schedule her vehicle in to paint the affected areas, but instead of spot...

painting, the entire vehicle was painted, (9/12/2016) free of charge.No further action was required. Additionally, Ms. [redacted] is asking for $1177.50 refund, whereas she originally paid only $874.04We received your letter on 10/26/2016 this is the only notification of an issue. Should there have been issues with the vehicle it could have been addressed prior to picking up the vehicle. Ms. [redacted]'s husband picked up the vehicle and commented: "it looks great". The vehicle was delivered without an issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I would like to resend my signature that I agree with the response I received from the Revdex.com regarding my compliant being resolved, ID [redacted]. The owner of Earl Scheib, [redacted] responded back and stated information that was not true! I took my car back on 8/24/16, which was 2 weeks before the warranty was up. I picked up my car 9/6/13 from the original paint job. The date he has on the faxed account to Revdex.com was from my original consultation with [redacted]. I have my receipts here in hand and the date was 9/6/13 not 8/28/13 as he faxed to the Revdex.com. [redacted] did not send the Revdex.com the true and correct receipt which to me proves his dishonesty with consumers. The amount I asked for was $837. 04 and $300.00 for the colorsand [redacted] recommended I get to take the pitting out that was present due to him not prepping the car correctly before he painted it. All the problems listed on Mr. [redacted] warranty occurred with the original paint job he performed on my car. After researching the issues it was noted this happens due to improper prepping of the car before painting is done. He is deflecting  this problem on me t it is was my fault his paint failed. As he stated, he repainted my car for free and yes my husband did pick it up but stated he did not say it " looked great". Mr. [redacted], said [redacted] rudely gave him  the keys and walked away not offering to go over the car with him. I did not return to Mr. [redacted] shop because he was rude and condescending when I took my car in 8/24/16 before the warranty was up. Yes, Mr. [redacted] painted my car because it was still under warranty but he caused damage to my car when he "repainted" it. He scratched all the metal trimming around my driver side door, caused more pitting in the paint, and caused areas of paint to chip and lift  off the car when the tape that is supposed to protect the  windows and trim was removed. I would not ever go to Mr.[redacted]  again for a paint job or refer him! I have concerns he would do more damage to my car. As I see, Mr. [redacted] is not willing to pay $1137.04, I will settle for the $837.04 so I can go to a reputable paint shop to get a paint job that will be properly done.Thank you,[redacted]  
Regards,
[redacted]