Customer came in for Rear left tire nail (he thought). NO nail after inspecting tire thoroughly. But, TPMS light was on. Check other parts of tire. Valve stem would not loosen or tighten. If mechanic attempted to replace valve, tire sensor would likely break off. Customer had mirror glass on passenger side broken, and wanted replacement. Customer agreed to replace sensor. Sensor has to be registered and programmed by dealer. Take vehicle down to dealer on customer's behalf to program. Light was off when brought back to shop. Repair was performed on 6/**/16, and was charged $140 for part, labor and taking to dealer to reprogram. Glass for mirror could not be bought separately. Had to buy complete assembly. Ordered and installed mirror 6/**/16. Installing mirror with prep cost was 162.66.Customer came back because TPMS light came back on car. Took car back to dealer to reprogram a second time. No charge. Talked to dealer, and was told this is a regular issue. Light was off when picked up from dealer. All other sensors, including the spare should be checked, as recommended by dealer and mechanic. It is possible that a different tire (including the spare) is causing the TPMS light to come back on. Tire pressure were checked in all tires. All tires were inspected for any possible damage, leaks. None detected. In order to find out what problem may be occurring, customer would have to leave the car and pay for any other labor involved with find out out what the problem is.In regard to the mirror, the only reason why the repair was "refused" was because the body work mechanic was on vacation! We would be happy to look at it, and fix the problem!
The business has responded. Please see below:The first time customer is the daughter of a long time customer. She came in on August **, 2015 and had her battery replaced, front and rear brakes replaced, brake calipers and hardware cleaned, brake fluid added, and an oil change, with a bill of...
903.14. Her father called the following week saying that his daughter was unhappy with the work. We told him that she can bring the car in and we can look to see if there is any defect or debris between the backing plate and other issues that could be making the customer unhappy with the brakes. He stated she can only come in on a Saturday, which we have limited hours and mechanic. The customer brought the car in, and the car was inspected. All looked fine. It was perfectly safe to drive. We explained to her that some brakes may squeal during the break-in period. In the meantime, we contacted the supplier and reported a complaint with the product. We let the customer take the car. That week, we call ed the supplier to follow up on our complaint. Unfortunately, we did have other customers with the same complaint, leading us to believe that this is a manufacturer’s defect/flaw. The following week her father called again to tell us she is still not happy with the car. We told him to tell her to bring the car down ASAP. We were told that she can only come on a Saturday, which is only by appointment and limited hours. We explained to him that we suspect an issue with the brand of pads and rotors, and would be more than happy to replace the brake pads and rotors with a different brand of brakes. The customer came in on that Saturday and we replaced the front brake pads and rotors as well as the rear pads and rotors. Shortly, after the customer picked up the car, she called us to state that here presets on her radio were not working. She also reported that the front passenger window was not working. We explained to the customer that the alarm was constantly going of f in the shop, and there was no way to disconnect the alarm except for disconnecting the battery. As for the window, we were not sure why it stopped working, or if it was even working before she brought the car in. We told her that we would be happy to look at the window and see if the was an issue with the connection/wiring or a motor/regulator problem. This is an electrical issue, so we would need our electrician to come in to examine the car. We explicitly told her that if she must come in on a Saturday, she must come in the morning, since we specifically called our electrician to come in on that Saturday morning just for her. So, when the customer came in at 1:30pm, our electrician had left, and there is nobody that can look into the electrical issue. The customer complained that her car couldn’t be looked at, since she came in so late; so, Mr. Moger, the owner said he would look into the issue and see if the problem was simple or required the electrician’ s expertise, which we were all pretty confident was needed. We explained to her that it appears to be a regulator problem (Dealer only part: $350-400). We cannot say if the window was working before or after the repairs, since there was never a reason to look at a window when doing brake repair. We have been in business for over 40 years, and this is the first complaint we have ever had reported to the Revdex.com. We apologize to the customer for the inconvenience, and would have loved to resolve the issue with her personally. It is too bad that she felt compelled to use her father to communicate with us and to file a complaint without discussing the matter any further. As for the customer stating that she had to make a 2 hour trip from Manhattan to come to Moger’s, I am not sure why it would take someone 2 hours to travel 24 miles to Nyack, NY. The customer’s home address was in [redacted], and is only 7 miles away.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The tire pressure light was on when I picked up the car. [redacted] said that I had to bring the car to the dealer and get that fixed. That is when our first disagreement came upon since I was upset that I would have to pay to complete the job that he said he could do. He asked me to bring the car back and I agreed. When I picked up the car that day the light was off and he said he bought it to a friend to take the light off. I left happy. A few days later the light was on but I did not have time to get the car looked at. I also realized that the mirror did not move side to side. When I realized that my brakes were making a grinding sound I bought the car down to moger to fix the tire pressure light and the mirror and to inform him that I needed new brakes. He sent me away stating that we don't get along and that is when I said for him to give me my money back. I then went to another mechanic to get new brakes. All I want t is for my mirror to function fully and for him to look at my tire pressure light and sensor that he has replaced.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Customer came in for Rear left tire nail (he thought). NO nail after inspecting tire thoroughly. But, TPMS light was on. Check other parts of tire. Valve stem would not loosen or tighten. If mechanic attempted to replace valve, tire sensor would likely break off. Customer had mirror glass on passenger side broken, and wanted replacement. Customer agreed to replace sensor. Sensor has to be registered and programmed by dealer. Take vehicle down to dealer on customer's behalf to program. Light was off when brought back to shop. Repair was performed on 6/**/16, and was charged $140 for part, labor and taking to dealer to reprogram. Glass for mirror could not be bought separately. Had to buy complete assembly. Ordered and installed mirror 6/**/16. Installing mirror with prep cost was 162.66.Customer came back because TPMS light came back on car. Took car back to dealer to reprogram a second time. No charge. Talked to dealer, and was told this is a regular issue. Light was off when picked up from dealer. All other sensors, including the spare should be checked, as recommended by dealer and mechanic. It is possible that a different tire (including the spare) is causing the TPMS light to come back on. Tire pressure were checked in all tires. All tires were inspected for any possible damage, leaks. None detected. In order to find out what problem may be occurring, customer would have to leave the car and pay for any other labor involved with find out out what the problem is.In regard to the mirror, the only reason why the repair was "refused" was because the body work mechanic was on vacation! We would be happy to look at it, and fix the problem!
The business has responded. Please see below:The first time customer is the daughter of a long time customer. She came in on August **, 2015 and had her battery replaced, front and rear brakes replaced, brake calipers and hardware cleaned, brake fluid added, and an oil change, with a bill of...
903.14. Her father called the following week saying that his daughter was unhappy with the work. We told him that she can bring the car in and we can look to see if there is any defect or debris between the backing plate and other issues that could be making the customer unhappy with the brakes. He stated she can only come in on a Saturday, which we have limited hours and mechanic. The customer brought the car in, and the car was inspected. All looked fine. It was perfectly safe to drive. We explained to her that some brakes may squeal during the break-in period. In the meantime, we contacted the supplier and reported a complaint with the product. We let the customer take the car. That week, we call ed the supplier to follow up on our complaint. Unfortunately, we did have other customers with the same complaint, leading us to believe that this is a manufacturer’s defect/flaw. The following week her father called again to tell us she is still not happy with the car. We told him to tell her to bring the car down ASAP. We were told that she can only come on a Saturday, which is only by appointment and limited hours. We explained to him that we suspect an issue with the brand of pads and rotors, and would be more than happy to replace the brake pads and rotors with a different brand of brakes. The customer came in on that Saturday and we replaced the front brake pads and rotors as well as the rear pads and rotors. Shortly, after the customer picked up the car, she called us to state that here presets on her radio were not working. She also reported that the front passenger window was not working. We explained to the customer that the alarm was constantly going of f in the shop, and there was no way to disconnect the alarm except for disconnecting the battery. As for the window, we were not sure why it stopped working, or if it was even working before she brought the car in. We told her that we would be happy to look at the window and see if the was an issue with the connection/wiring or a motor/regulator problem. This is an electrical issue, so we would need our electrician to come in to examine the car. We explicitly told her that if she must come in on a Saturday, she must come in the morning, since we specifically called our electrician to come in on that Saturday morning just for her. So, when the customer came in at 1:30pm, our electrician had left, and there is nobody that can look into the electrical issue. The customer complained that her car couldn’t be looked at, since she came in so late; so, Mr. Moger, the owner said he would look into the issue and see if the problem was simple or required the electrician’ s expertise, which we were all pretty confident was needed. We explained to her that it appears to be a regulator problem (Dealer only part: $350-400). We cannot say if the window was working before or after the repairs, since there was never a reason to look at a window when doing brake repair. We have been in business for over 40 years, and this is the first complaint we have ever had reported to the Revdex.com. We apologize to the customer for the inconvenience, and would have loved to resolve the issue with her personally. It is too bad that she felt compelled to use her father to communicate with us and to file a complaint without discussing the matter any further. As for the customer stating that she had to make a 2 hour trip from Manhattan to come to Moger’s, I am not sure why it would take someone 2 hours to travel 24 miles to Nyack, NY. The customer’s home address was in [redacted], and is only 7 miles away.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The tire pressure light was on when I picked up the car. [redacted] said that I had to bring the car to the dealer and get that fixed. That is when our first disagreement came upon since I was upset that I would have to pay to complete the job that he said he could do. He asked me to bring the car back and I agreed. When I picked up the car that day the light was off and he said he bought it to a friend to take the light off. I left happy. A few days later the light was on but I did not have time to get the car looked at. I also realized that the mirror did not move side to side. When I realized that my brakes were making a grinding sound I bought the car down to moger to fix the tire pressure light and the mirror and to inform him that I needed new brakes. He sent me away stating that we don't get along and that is when I said for him to give me my money back. I then went to another mechanic to get new brakes. All I want t is for my mirror to function fully and for him to look at my tire pressure light and sensor that he has replaced.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]