Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am rejecting the response because as the pictures that I have attached clearly show that the damage was caused by a forkliftI do not own a forklift Nothing more needs to be said, but to further illustrate their mishandling of this issue I will continue.CUI and the manufacturer have deemed the product unsafe to installTherefore, CUI has sold me a useless piece of junk for $2, I have now spent hours and hours trying to resolve this matter It is now holding up construction on my customers home because it needs to be installed before the next inspection can take place and they have informed me that the delays have already cost them over $in interest payments by the bank, and they will soon lose another $ I am also losing money trying resolve the issue and having to shift due to the delays caused by CUI Also, for the record the fireplace weighs pounds according to the manufacturer, and not nearly pounds as CUI has stated CUI, has effectively admitted that the damage was caused prior to me receiving the unit by filing a claim with the manufacturer for "concealed damage"(see email below) The manufacturer sent a replacement to CUI at one point CUI sent me tracking and claimed that I had already received it Apparently CUI sent the fireplace back for what reason I am not exactly sure At one point they told me that I could just dispose of the old fireplace, because they were sending me a brand new one even after I told them that I would gladly bring it back up there Also, I don't recall signing anything that states that "That I have received the fireplace free and clear of damage" I have attached the Pick Ticket/Packing List that I did sign The damaged side was loaded facing in my truck and it couldn't be seen until I pulled the fireplace out From: CPR < [redacted] >Date: 5/17/9:AM (GMT-05:00) To: [redacted] < [redacted] >, CPR < [redacted] > Cc: CUI - H [redacted] H [redacted] , CUI - E [redacted] G [redacted] < [redacted] @cuiheat.com> Subject: RE: T***, We have filed a claim with the manufacturer for a replacement unit claiming concealed damage on this unitPlease see attachment and instructions belowNo action required at this pointWe should hear back from IHP either later today or tomorrow at the very latestWARRANTY CLAIMS (please read the instructions below)1) Your warranty claim has been submitted! Please use your claim # below for all future correspondences.YOUR CUI CLAIM #: [redacted] Due to seasonal volume we are currently seeing vendors behind on standard shipment timelines [redacted] Please note CUI cannot adjust or expedite vendor shipment dates, but we will keep you informed of ETA’s and tracking information.2) SHIPMENT ETA: Within 3-business days you will receive a vendor shipment ETA (Please note this ETA is generally accurate, but it is subject to change per the vendor)3) TRACKING INFORMATION: The day after your claim has shipped you will receive tracking information.4) UPDATE REQUEST: Once an ETA is provided please await this date before requesting shipment updates.5) ***CREDIT CLAIMS ONLY [redacted] If you have filed for credit only please allow 3-weeks for your credit to be issued If a product return is required please also allow 3-weeks for the authorization and shipping labels to be provided ***WE GREATLY APPRECIATE YOUR BUSINESS AND THANK YOU FOR FILING YOUR CLAIM WITH Thank you, M [redacted] N***Customer Problem Resolution TeamOld Stage RoadSimpsonville, SC 29681800-845-ext-228800-447-fax***@cuiheat.com [redacted] @cuiheat.com Regards, T [redacted] F*
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am rejecting the response because as the pictures that I have attached clearly show that the damage was caused by a forkliftI do not own a forklift Nothing more needs to be said, but to further illustrate their mishandling of this issue I will continue.CUI and the manufacturer have deemed the product unsafe to installTherefore, CUI has sold me a useless piece of junk for $2, I have now spent hours and hours trying to resolve this matter It is now holding up construction on my customers home because it needs to be installed before the next inspection can take place and they have informed me that the delays have already cost them over $in interest payments by the bank, and they will soon lose another $ I am also losing money trying resolve the issue and having to shift due to the delays caused by CUI Also, for the record the fireplace weighs pounds according to the manufacturer, and not nearly pounds as CUI has stated CUI, has effectively admitted that the damage was caused prior to me receiving the unit by filing a claim with the manufacturer for "concealed damage"(see email below) The manufacturer sent a replacement to CUI at one point CUI sent me tracking and claimed that I had already received it Apparently CUI sent the fireplace back for what reason I am not exactly sure At one point they told me that I could just dispose of the old fireplace, because they were sending me a brand new one even after I told them that I would gladly bring it back up there Also, I don't recall signing anything that states that "That I have received the fireplace free and clear of damage" I have attached the Pick Ticket/Packing List that I did sign The damaged side was loaded facing in my truck and it couldn't be seen until I pulled the fireplace out From: CPR < [redacted] >Date: 5/17/9:AM (GMT-05:00) To: [redacted] < [redacted] >, CPR < [redacted] > Cc: CUI - H [redacted] H [redacted] , CUI - E [redacted] G [redacted] < [redacted] @cuiheat.com> Subject: RE: T***, We have filed a claim with the manufacturer for a replacement unit claiming concealed damage on this unitPlease see attachment and instructions belowNo action required at this pointWe should hear back from IHP either later today or tomorrow at the very latestWARRANTY CLAIMS (please read the instructions below)1) Your warranty claim has been submitted! Please use your claim # below for all future correspondences.YOUR CUI CLAIM #: [redacted] Due to seasonal volume we are currently seeing vendors behind on standard shipment timelines [redacted] Please note CUI cannot adjust or expedite vendor shipment dates, but we will keep you informed of ETA’s and tracking information.2) SHIPMENT ETA: Within 3-business days you will receive a vendor shipment ETA (Please note this ETA is generally accurate, but it is subject to change per the vendor)3) TRACKING INFORMATION: The day after your claim has shipped you will receive tracking information.4) UPDATE REQUEST: Once an ETA is provided please await this date before requesting shipment updates.5) ***CREDIT CLAIMS ONLY [redacted] If you have filed for credit only please allow 3-weeks for your credit to be issued If a product return is required please also allow 3-weeks for the authorization and shipping labels to be provided ***WE GREATLY APPRECIATE YOUR BUSINESS AND THANK YOU FOR FILING YOUR CLAIM WITH Thank you, M [redacted] N***Customer Problem Resolution TeamOld Stage RoadSimpsonville, SC 29681800-845-ext-228800-447-fax***@cuiheat.com [redacted] @cuiheat.com Regards, T [redacted] F
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