Sign in

Earl W. Hicks & Son, Inc.

Sharing is caring! Have something to share about Earl W. Hicks & Son, Inc.? Use RevDex to write a review
Reviews Earl W. Hicks & Son, Inc.

Earl W. Hicks & Son, Inc. Reviews (4)

Do not use this business unless you like broken promises and lack of warranty service. They refuse to answer their phones, do not show up when they say they will. They are cheap and there is a reason for it. We bought a heat pump system from then in April it is now November. They have been out to repair the system four times and it still does not work. Do business with them at your own peril.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
Regarding complaint ID [redacted], [redacted] of Earl W. Hicks & Son, Inc. did make a...

service call 11/11/14.  He did the same thing he has done the last four times, added coolant.  Each of those times the system worked for a month or so and then stopped working.  It has a leak he is unable or unwilling to repair.  I will not believe the repair is complete until it operates for a full year without the addition of coolant.
Regards,
[redacted]

Do not use this business unless you like broken promises and lack of warranty service. They refuse to answer their phones, do not show up when they say they will. They are cheap and there is a reason for it. We bought a heat pump system from then in April it is now November. They have been out to repair the system four times and it still does not work. Do business with them at your own peril.

Review: We purchased a new heat pump system on April 2, 2014 from [redacted] of Earl W. Hicks. .Within a short time the system stopped working ( the refrigerant was low). He charged the system. A short while later it stopped working again and he charged it again. A few weeks later it stopped working again and he said he found a leak in the coolant lines. He did not fix the line at that time, but made a separate trip a week or so later. A few weeks later it stopped working again. He said he would come to our house on October 27th. He never showed. Throughout this process, he never answered his phone directly, we always had to leave a voicemail. On numerous occasions he scheduled service appointments and then never showed up or called. Now his home and business voicemails are not available and he will not answer his cell phone.Desired Settlement: Prompt complete repair with a prompt follow up to verify the repair before we need to start using the heat.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

Regarding complaint ID [redacted] of Earl W. Hicks & Son, Inc. did make a service call 11/11/14. He did the same thing he has done the last four times, added coolant. Each of those times the system worked for a month or so and then stopped working. It has a leak he is unable or unwilling to repair. I will not believe the repair is complete until it operates for a full year without the addition of coolant.

Regards,

Check fields!

Write a review of Earl W. Hicks & Son, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Earl W. Hicks & Son, Inc. Rating

Overall satisfaction rating

Description: Contractors - General, Residential Remodelers (NAICS: 236118)

Address: 6079 York Rd, Crozet, Virginia, United States, 22932

Phone:

Show more...

Add contact information for Earl W. Hicks & Son, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated