On6/2/*** [redacted] was told that the cost to repair the lettering was and that we would split that with her as [redacted] had told herWhen *** [redacted] was told that her cost to fix the lettering would be (Note on 4/23/2014) *** [redacted] reviewed the lettering that was to be lettering to go on the stone, signed off on it being correctIf I take an add in a Revdex.com flyer or the phone book and read a proof and sign off on it and there is a misspelling in it, then it is my fault as this is the fault of *** [redacted] Please see a copy of the design that *** [redacted] has sign.A break down in the cost is pick from cemetery bring back to shop and after the repair is made at the shop reset in cemetery is the cost to wash and chip out wrong numbers, mix granite dust with epoxy, fill in area that was chipped out and tool off after it hardens hours later, cut stencil, sandblast and re clean from the sandblasting process for a total of .Sincerely,
Thank you for the response. If I had received return calls or an explanation from the company when I called instead of promises that it will be done right away this complaint could have been avoided. Regards, [redacted]
[redacted] , First off, the employee you mention "meeting with", was met at a social gathering which had nothing to do with our companyHe is not a salesperson, but rather our company's artistThere was never any contract written upThis was done by the mentioned employee as a favor for a friendThere was no proper documentation put through our office, apart from a designThis is not a procedure for our companyAll work done by us normally requires at least some form of written agreement along with the amount agreed upon for the work to be done, as well as a description of said workWe never had a written nor even a verbal agreement put through our officeObviously, this situation does not fit our criteria "Several email and cell phone text inquiries to check on the status of completion date of the wall niche, we were informed that the cemetery required a proposal and approval from their company which was being completed." The reason this occurred, is because your friend who works for us did not bother checking the rules of the cemetery before attempting to complete the work desired "Several months later of the same (9/30/2017) the following email was received, "if I could get any kind of answer from the people I work for I wouldI will ask them for what seems like a hundredth timeIf it was my business and my equipment it would have been done long agoVery sorry honestly, I don't like being in this position, although not my fault I feel terribleAs soon as I get an answer I will let you know."" In regards to this email, the mentioned employee has full access to all of the equipment at Earl Wenz Inc, a full days a week, during working hours as well as off hoursThis work is part of what he does, he fully knows how to operate the machinery as he does it on a nearly daily basis for our companyHe could have brought the niche in, had the stencil cut, and sandblasted the niche with no issues whatsoeverIt is a little challenging (to say the least) for our office staff to respond to an issue when there is hardly any paperwork, especially when there is no contract on an orderBy our procedures, it does not even count as an orderIt is impossible for a company to mislead you when you have no agreement with the company for the work to be done Had you contacted our company directly for this type of work, you would have been referred back to the cemetery, as they offer services such as this for their own nichesTo call our office and expect answers when there was no written contract nor any form of agreement with our office staff is a little absurdIt would appear as though your friend who works for us may not have communicated with us as much as he leads you to believe, especially in the case of contact with me, Bill WenzWhen he had informed me that he wanted to do this for his friend's relative who had passed, I hadn't even thought we would be allowed to do this on a niche owned by a cemetery, as they already have a contract with somebody elseIf he was allowed to do it, he had full and total access to our shop and equipment to do this for his friend as a favor To clarify:-Your complaint involves "Contract Disputes"There was never any contract put through our office.-The salesperson you list, is not a salesperson for our business but rather our artist.-The fact that you have not listed a purchase price shows that there was never any contract.In regards to your desired outcome, our recommendation is that you contact the cemetery and go through their personnel to do it, or continue to work with our artist who can do it on his own as a favor to you, as this had started outThis has nothing to do with our company.Regards,Bill WenzEarl Wenz Inc
On6/2/*** [redacted] was told that the cost to repair the lettering was and that we would split that with her as [redacted] had told herWhen *** [redacted] was told that her cost to fix the lettering would be (Note on 4/23/2014) *** [redacted] reviewed the lettering that was to be lettering to go on the stone, signed off on it being correctIf I take an add in a Revdex.com flyer or the phone book and read a proof and sign off on it and there is a misspelling in it, then it is my fault as this is the fault of *** [redacted] Please see a copy of the design that *** [redacted] has sign.A break down in the cost is pick from cemetery bring back to shop and after the repair is made at the shop reset in cemetery is the cost to wash and chip out wrong numbers, mix granite dust with epoxy, fill in area that was chipped out and tool off after it hardens hours later, cut stencil, sandblast and re clean from the sandblasting process for a total of .Sincerely,
Thank you for the response. If I had received return calls or an explanation from the company when I called instead of promises that it will be done right away this complaint could have been avoided. Regards, [redacted]
[redacted] , First off, the employee you mention "meeting with", was met at a social gathering which had nothing to do with our companyHe is not a salesperson, but rather our company's artistThere was never any contract written upThis was done by the mentioned employee as a favor for a friendThere was no proper documentation put through our office, apart from a designThis is not a procedure for our companyAll work done by us normally requires at least some form of written agreement along with the amount agreed upon for the work to be done, as well as a description of said workWe never had a written nor even a verbal agreement put through our officeObviously, this situation does not fit our criteria "Several email and cell phone text inquiries to check on the status of completion date of the wall niche, we were informed that the cemetery required a proposal and approval from their company which was being completed." The reason this occurred, is because your friend who works for us did not bother checking the rules of the cemetery before attempting to complete the work desired "Several months later of the same (9/30/2017) the following email was received, "if I could get any kind of answer from the people I work for I wouldI will ask them for what seems like a hundredth timeIf it was my business and my equipment it would have been done long agoVery sorry honestly, I don't like being in this position, although not my fault I feel terribleAs soon as I get an answer I will let you know."" In regards to this email, the mentioned employee has full access to all of the equipment at Earl Wenz Inc, a full days a week, during working hours as well as off hoursThis work is part of what he does, he fully knows how to operate the machinery as he does it on a nearly daily basis for our companyHe could have brought the niche in, had the stencil cut, and sandblasted the niche with no issues whatsoeverIt is a little challenging (to say the least) for our office staff to respond to an issue when there is hardly any paperwork, especially when there is no contract on an orderBy our procedures, it does not even count as an orderIt is impossible for a company to mislead you when you have no agreement with the company for the work to be done Had you contacted our company directly for this type of work, you would have been referred back to the cemetery, as they offer services such as this for their own nichesTo call our office and expect answers when there was no written contract nor any form of agreement with our office staff is a little absurdIt would appear as though your friend who works for us may not have communicated with us as much as he leads you to believe, especially in the case of contact with me, Bill WenzWhen he had informed me that he wanted to do this for his friend's relative who had passed, I hadn't even thought we would be allowed to do this on a niche owned by a cemetery, as they already have a contract with somebody elseIf he was allowed to do it, he had full and total access to our shop and equipment to do this for his friend as a favor To clarify:-Your complaint involves "Contract Disputes"There was never any contract put through our office.-The salesperson you list, is not a salesperson for our business but rather our artist.-The fact that you have not listed a purchase price shows that there was never any contract.In regards to your desired outcome, our recommendation is that you contact the cemetery and go through their personnel to do it, or continue to work with our artist who can do it on his own as a favor to you, as this had started outThis has nothing to do with our company.Regards,Bill WenzEarl Wenz Inc