Paramount has gone above and beyond to try to work with Mr[redacted] as I have told him we will send him a coin matching set or send him back his original coins I feel as if we have done everything we can to try and make this customer happy I will gladly send the coins to a third party mutual placeMr [redacted] seems he is still not sure of his remedy We will either get him coins that all match as he asks, or return his original coins as he asks To clarify Mr [redacted] did not purchase the first two coins from our company so there is no possible way to know the holders did not match until he provided the serial numbers from the two coins he did not get from us He never sent pictures which could have been achieved several months ago had he not just been vulgar and hung up on several different phone calls I have agreed to his remedy either way, so let's get this taken care of
Complaint: 11989607Dear Ms ***,I reply to Mr [redacted] , in the letter from you dated March 9, 2017, whereby he states the pictures are of the same coins "just in different labels" That is exactly the problem They are different labels and do not match my sets as he promised Mr [redacted] continually states he will send me the coins he first promised but "once he receives the ones he sent to me first" I do not trust his word at all I would prefer to send the coins to a neutral third party and he can do the same to make the exchange to ensure he does not yet again deceive me.Thank you for all your help and attention in this matter.Sincerely, [redacted]
Complaint:
I am rejecting this response because: In reply to Mr***, I never "placed an order" on August 2, 2016. I was solicited by *** ***He wanted to see if I to trade with him some coins he needed and in return he would send me some coins to complete some sets I had previously purchased. He immediately sent UPS to pick up my Gold MSset as well as a Gold MSBuffalo coin for a total of coins. I waited approximately month before calling to inquire about the coins they agreed to send me in return.They then sent me coins that were from a different mint not matching my sets. (This is not what we agreed upon). I called to express my disbelief at this dishonesty and them breaking our agreement after I in good faith gave them my coins we originally agreed upon. After weeks passing by I called again and he said they "were having trouble at the mint" but he would send me other coins, but he first wanted me to send him the coins they originally sent to me for the trade back to him. I refused as I was very aware they were being deceitful with me.He sent the FEDEX truck anyway but I refused to send them back the coins until they sent me a our agreed upon coins due me. I asked for my coins back or the equivalent of what I paid for them. He refused.I called on numerous occasions (I am requesting my phone records to verify the calls I made/received to/from them and the dates for verification).I am enclosing pictures so you can see exactly what I am talking about. I think they think because I am years old I wouldn't even realize their deceptiveness. On principal, I am willing to pursue this in court so this will not happen to other unsuspecting hardworking, honest people like myself.Sincerely,
*** *** Note from Revdex.com: Mr*** provided (6) in-color pictures and (5) Paramount sales receipt invoices: (1) 4/30/- 12473, (2) 6/28/- 12938, (3) 9/30/- 13959, (4) 10/22/- 13130, (5) 8/2/-
I spoke with Mr*** personally First off the order was placed on July 25, Mr***s coins that were agreed upon were shipped to him on August 2, 2016, only business days after he placed the order Mr*** already had the the 2006-W Burnished $and $Gold
coinsThe coins he sent in were to be exchanged for a 2006-W Burnished $and $gold coin to complete his first year issue gold set We also sent Mr*** a coin wood box to put his complete collection in Mr*** called and spoke with me and said the coins did not match for his set I had Mr*** read all four of the serial numbers off the coins he had, to run them through NGC verificationThrough that process we found out that the coins indeed did match, but the holders the coins were in were different I explained that to Mr'Oreilly and offered him the solution of sending him the exact same coins he agreed to, but I would send them all in matching NGC Early ReleaseThe coins that Mr*** had were all typical brown label holdersParamount went above and beyond and offered him an Early Release piece Blue Label set that has to be graded in the first days after issue so his coins would all be the same and of higher quality I also explained that I would send him my Four coins in matching holders first, then I would arrange at no charge to him to have the other coins without matching holders picked up As always Paramount prides ourselves on customer service and have gone above and beyond to try to help Mr***. Thanks In Advance*** ***
RE: ID # - Paramount Rare Coin and Currency, LLCDear Ms ***,I would like to say thank you so much for all your help in trying to reach a resolution with Paramount Coins As agreed upon, I have located a third party to receive our coins, take pictures of what coins they have received from Paramount and myself and then mail the appropriate coins to each party I will take the responsibility to pay the fee for this 3rd party.Mail to:*** ***Attn: Attorney *** *** *** *** *** *** *** ***Tel: (***) *** Fax (***) ***Sincerely,*** ***
Complaint: 11989607Dear Ms [redacted],I reply to Mr [redacted], in the letter from you dated March 9, 2017, whereby he states the pictures are of the same coins "just in different labels". That is exactly the problem. They are different labels and do not match my sets as he promised. Mr [redacted] continually states he will send me the coins he first promised but "once he receives the ones he sent to me first". I do not trust his word at all. I would prefer to send the coins to a neutral third party and he can do the same to make the exchange to ensure he does not yet again deceive me.Thank you for all your help and attention in this matter.Sincerely,[redacted]
Paramount has gone above and beyond to try to work with Mr.[redacted] as I have told him we will send him a 4 coin matching set or send him back his original coins. I feel as if we have done everything we can to try and make this customer happy. I will gladly send the coins to a third party mutual place. Mr. [redacted] seems he is still not sure of his remedy. We will either get him 4 coins that all match as he asks, or return his original coins as he asks. To clarify Mr. [redacted] did not purchase the first two coins from our company so there is no possible way to know the holders did not match until he provided the serial numbers from the two coins he did not get from us. He never sent pictures which could have been achieved several months ago had he not just been vulgar and hung up on several different phone calls. I have agreed to his remedy either way, so let's get this taken care of.
As you can see by the pictures the coins are indeed the same coins, just as I stated but in different labels. We will take care of Mr. [redacted] and get him back the exact same coins he had before the transaction he agreed to took place. We will send him back a 2012 Buffalo MS70 and a 1986 set in MS69 condition once we receive the 2 coins back from him. This is the remedy he wants. We followed thru exactly as we said and I'm glad he sent the pictures to show our point, the coins are the same and the labels are the only thin that is different. We are ready to move forward once we receive the 2 coins back from Mr. [redacted].
Complaint: 11989607
Dear Ms [redacted],I reply to Mr [redacted], in the letter from you dated March 9, 2017, whereby he states the pictures are of the same coins "just in different labels". That is exactly the problem. They are different labels and do not match my sets as he promised. Mr [redacted] continually states he will send me the coins he first promised but "once he receives the ones he sent to me first". I do not trust his word at all. I would prefer to send the coins to a neutral third party and he can do the same to make the exchange to ensure he does not yet again deceive me.Thank you for all your help and attention in this matter.
Sincerely,
[redacted]
I personally have spoken to this customer on 2 different occasions. I promptly issued him a return number on Wednesday 10/19/16. I told him that I would refund his purchase as soon as I received the coins in the mail. Mr. [redacted] contacted me again on Tuesday 10/25/16 and informed me that...
he would like to keep part of the order if possible. I informed him that I would do whatever it took to take care of him and I would also credit him for the shipping once the package is received. He thanked me for going above and beyond and said he wants to continue to do business with Paramount. If Mr. [redacted] has any other questions I told him to contact me personally. We pride ourselves on customer service and I've offered on two different occasions to take care of Mr. [redacted]. Thank you
Paramount has gone above and beyond to try to work with Mr[redacted] as I have told him we will send him a coin matching set or send him back his original coins I feel as if we have done everything we can to try and make this customer happy I will gladly send the coins to a third party mutual placeMr [redacted] seems he is still not sure of his remedy We will either get him coins that all match as he asks, or return his original coins as he asks To clarify Mr [redacted] did not purchase the first two coins from our company so there is no possible way to know the holders did not match until he provided the serial numbers from the two coins he did not get from us He never sent pictures which could have been achieved several months ago had he not just been vulgar and hung up on several different phone calls I have agreed to his remedy either way, so let's get this taken care of
Complaint: 11989607Dear Ms ***,I reply to Mr [redacted] , in the letter from you dated March 9, 2017, whereby he states the pictures are of the same coins "just in different labels" That is exactly the problem They are different labels and do not match my sets as he promised Mr [redacted] continually states he will send me the coins he first promised but "once he receives the ones he sent to me first" I do not trust his word at all I would prefer to send the coins to a neutral third party and he can do the same to make the exchange to ensure he does not yet again deceive me.Thank you for all your help and attention in this matter.Sincerely, [redacted]
Complaint:
I am rejecting this response because: In reply to Mr***, I never "placed an order" on August 2, 2016. I was solicited by *** ***He wanted to see if I to trade with him some coins he needed and in return he would send me some coins to complete some sets I had previously purchased. He immediately sent UPS to pick up my Gold MSset as well as a Gold MSBuffalo coin for a total of coins. I waited approximately month before calling to inquire about the coins they agreed to send me in return.They then sent me coins that were from a different mint not matching my sets. (This is not what we agreed upon). I called to express my disbelief at this dishonesty and them breaking our agreement after I in good faith gave them my coins we originally agreed upon. After weeks passing by I called again and he said they "were having trouble at the mint" but he would send me other coins, but he first wanted me to send him the coins they originally sent to me for the trade back to him. I refused as I was very aware they were being deceitful with me.He sent the FEDEX truck anyway but I refused to send them back the coins until they sent me a our agreed upon coins due me. I asked for my coins back or the equivalent of what I paid for them. He refused.I called on numerous occasions (I am requesting my phone records to verify the calls I made/received to/from them and the dates for verification).I am enclosing pictures so you can see exactly what I am talking about. I think they think because I am years old I wouldn't even realize their deceptiveness. On principal, I am willing to pursue this in court so this will not happen to other unsuspecting hardworking, honest people like myself.Sincerely,
*** *** Note from Revdex.com: Mr*** provided (6) in-color pictures and (5) Paramount sales receipt invoices: (1) 4/30/- 12473, (2) 6/28/- 12938, (3) 9/30/- 13959, (4) 10/22/- 13130, (5) 8/2/-
I spoke with Mr*** personally First off the order was placed on July 25, Mr***s coins that were agreed upon were shipped to him on August 2, 2016, only business days after he placed the order Mr*** already had the the 2006-W Burnished $and $Gold
coinsThe coins he sent in were to be exchanged for a 2006-W Burnished $and $gold coin to complete his first year issue gold set We also sent Mr*** a coin wood box to put his complete collection in Mr*** called and spoke with me and said the coins did not match for his set I had Mr*** read all four of the serial numbers off the coins he had, to run them through NGC verificationThrough that process we found out that the coins indeed did match, but the holders the coins were in were different I explained that to Mr'Oreilly and offered him the solution of sending him the exact same coins he agreed to, but I would send them all in matching NGC Early ReleaseThe coins that Mr*** had were all typical brown label holdersParamount went above and beyond and offered him an Early Release piece Blue Label set that has to be graded in the first days after issue so his coins would all be the same and of higher quality I also explained that I would send him my Four coins in matching holders first, then I would arrange at no charge to him to have the other coins without matching holders picked up As always Paramount prides ourselves on customer service and have gone above and beyond to try to help Mr***. Thanks In Advance*** ***
RE: ID # - Paramount Rare Coin and Currency, LLCDear Ms ***,I would like to say thank you so much for all your help in trying to reach a resolution with Paramount Coins As agreed upon, I have located a third party to receive our coins, take pictures of what coins they have received from Paramount and myself and then mail the appropriate coins to each party I will take the responsibility to pay the fee for this 3rd party.Mail to:*** ***Attn: Attorney *** *** *** *** *** *** *** ***Tel: (***) *** Fax (***) ***Sincerely,*** ***
Complaint: 11989607Dear Ms [redacted],I reply to Mr [redacted], in the letter from you dated March 9, 2017, whereby he states the pictures are of the same coins "just in different labels". That is exactly the problem. They are different labels and do not match my sets as he promised. Mr [redacted] continually states he will send me the coins he first promised but "once he receives the ones he sent to me first". I do not trust his word at all. I would prefer to send the coins to a neutral third party and he can do the same to make the exchange to ensure he does not yet again deceive me.Thank you for all your help and attention in this matter.Sincerely,[redacted]
Paramount has gone above and beyond to try to work with Mr.[redacted] as I have told him we will send him a 4 coin matching set or send him back his original coins. I feel as if we have done everything we can to try and make this customer happy. I will gladly send the coins to a third party mutual place. Mr. [redacted] seems he is still not sure of his remedy. We will either get him 4 coins that all match as he asks, or return his original coins as he asks. To clarify Mr. [redacted] did not purchase the first two coins from our company so there is no possible way to know the holders did not match until he provided the serial numbers from the two coins he did not get from us. He never sent pictures which could have been achieved several months ago had he not just been vulgar and hung up on several different phone calls. I have agreed to his remedy either way, so let's get this taken care of.
As you can see by the pictures the coins are indeed the same coins, just as I stated but in different labels. We will take care of Mr. [redacted] and get him back the exact same coins he had before the transaction he agreed to took place. We will send him back a 2012 Buffalo MS70 and a 1986 set in MS69 condition once we receive the 2 coins back from him. This is the remedy he wants. We followed thru exactly as we said and I'm glad he sent the pictures to show our point, the coins are the same and the labels are the only thin that is different. We are ready to move forward once we receive the 2 coins back from Mr. [redacted].
Complaint: 11989607
Dear Ms [redacted],I reply to Mr [redacted], in the letter from you dated March 9, 2017, whereby he states the pictures are of the same coins "just in different labels". That is exactly the problem. They are different labels and do not match my sets as he promised. Mr [redacted] continually states he will send me the coins he first promised but "once he receives the ones he sent to me first". I do not trust his word at all. I would prefer to send the coins to a neutral third party and he can do the same to make the exchange to ensure he does not yet again deceive me.Thank you for all your help and attention in this matter.
Sincerely,
[redacted]
I personally have spoken to this customer on 2 different occasions. I promptly issued him a return number on Wednesday 10/19/16. I told him that I would refund his purchase as soon as I received the coins in the mail. Mr. [redacted] contacted me again on Tuesday 10/25/16 and informed me that...
he would like to keep part of the order if possible. I informed him that I would do whatever it took to take care of him and I would also credit him for the shipping once the package is received. He thanked me for going above and beyond and said he wants to continue to do business with Paramount. If Mr. [redacted] has any other questions I told him to contact me personally. We pride ourselves on customer service and I've offered on two different occasions to take care of Mr. [redacted]. Thank you