Early Does It, LLC

I want the tickets I purchasedBut they claim they don t have THey said credit would be given in 3-days this company is rotten and I smell rotten eggs, My tickets oredered 2/and in there reciept they guaranteed my seating and I can t get tickets very upset since they were a birthday gift.a sad sad company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Mr*** Please allow us apologize for your dissatisfaction and inconvenience We have reached out to you directly with a solution Thank You

Ms***,We do understand and again apologize for your dissatisfaction However, we have done nothing wrong We have merely abided by our policy The ticket were NOT purchased through us directly as you were made aware of this, therefore the fees have nothing to do with us The fees are obtained by the site used to make the purchase The “ship” date you were given is an “estimated” ship date, which is provided as the very latest date the tickets could be provided Most tickets are shipped and received more than four days before the event, this is not specific to just your order We have a contractual duty to process and ship your order, so when tickets are ordered and available, they are then shipped There is not “officially” a dispute regarding this and therefore we have to proceed with the process It is NEVER our goal to offer unsatisfactory customer service however this is a common issue and so it simply comes down to not being able to refund every order with this issue We apologize again for your dissatisfaction because this is not our intent at allThank You

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Had the representative been honest I NEVER would have agreed to keeping the tickets. I specifically asked the questions because I only wanted seats in the zone I selected. The representatives tell you blatant lies to get you to agree. There is nothing in writing, documenting conversations, until you agree to the lies being told. The representative NEVER explained the zone had changed, never explained he could fill the order if the zone hadn't changed, until I questioned him in email, an hour after this all started. Had he told the truth I would have known the zone was different and the cost of the tickets were less, and I would NOT have accepted. The company does what they need to do to keep the sale. He told me the tickets were the same price, when asked, so he wouldn't lose the sale. The fact that you know the zone changed, the ticket cost was less and no one thinks there is some responsibility to divulge this information, and refund money if the consumer says they will accept, is probably borderline [redacted] and may even be illegal. I would NEVER have agreed to keep these tickets or accept the change if the representative had been honest or I knew the truth. When I saw what had been done, 5 minutes after I agreed to the lies, I contacted the company. The representative was conveniently not at his desk. Again, scanned me into accepting. I do NOT want these tickets Regards, [redacted]

Ms***Please allow us to apologize for your disatisfaction You did indeed purchase your tickets through a third party site, and although we understand the confusion, it is disclosed multiple places that the site you were using was NOT the venue or affiliated with the venue Not only
is this information disclosed throughout the site, but it is also disclosed in the term policies you agreed to at the time of the sale These terms were absolutely disclosed and ALL site USERS are advised to read them The terms and policies address each of your claims from the site not being the venue’s site, to prices being above or face value, to ticket availability and how some tickets are NOT available at the time of purchase especially when the event is purchased so far in advance All of these details are outlined in the terms and policies At the time of your sale, you clicked this box stating “I have read and agree to your terms and policies.” Therefore you agreed to the terms and policies of the sale, including “all sales are final.” There is no credit due.Thank You

After many phone calls, and repeatedly asking for a full refund, this company fully refunded the purchase price to my credit card accountAfter the fact I found several complaints on line regarding this companyThank you for your attention to this matter

Ms***,Please allow us to apologize for the inconvenience this may have caused you We apologize for the delay in notifying you regarding your tickets but I assure you that with the amount of orders we receive daily, your were contacted as soon as the order hit the representatives desk, as
not all orders are handed out the same day Furthermore, “alternative” seats are ONLY offered IF your requested zone is no longer available and as the customer you have every right to reject this offer Therefore, you would not have ever received a call if the seats being offered were located within your requested zone because there would be no need (as you indicate you were told the new seats were located in the same zone) So that is the first misunderstanding, the rep would NOT have advised you the “alternative” seats were in your zone, again this defeats the purpose and we would not need your permission Next, I cannot not confirm nor deny that the rep misinformed you the number of rows between what was originally requested and what was offered, as the calls are not recorded and there is no way to know for sure The representative offered you an alternative which was totally up to you to accept, but once accepted all terms and conditions do apply There was a price difference, which should have been researched and relayed to you more accurately and for that, again we apologize and have since then issued the additional amount back to your card This was not a scam The confirmation email that detailed your new seat location did include the exact seats you would be accepting, and still, you accepted these seats In the end, the tickets you requested were no longer available, we’re sorry, however we offered alternative seats in effort to still get you to the event The seats could have been declined and a full refund would have been issued, but the seats were not declined and now you have tickets There is no further credit due Per the terms and conditions you agreed to, under “FEES” it does indicate that fees charged go to the site being used and not the ticket seller, so although we did not charge you any “insulting fees” we do still apologize for your dissatisfaction.Thank You

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr***,We apologize for your dissatisfaction The seats you were provided with were NOT described as “obstructed” or “partial view.” I am uncertain what you consider “partial view” but this is typically used to describe some sort of interior obstruction that is part of the venue
structure NOT people in the audience We have reached out to you personally in good faith with a solution Thank You

Ms***, First we’d like to apologize for your disatisfaction Please be advised that you placed your order at ticketliquidator.com NOT Goody Tickets This is the most common (invalid) claim There is NO WAY Goody Tickets intersected your purchase The way this works is
you purchased tickets from a third party site, regardless of how you got there The site is full of sellers and buyers as well as disclosures Tickets are listed there and once sold, the order is sent off to be filled by that broker Sometimes a broker is chosen to fill the order, in which then that broker is contractually obligated to fill the order So you received an email from Ticket Liquidator clearly stating although your order was placed with them, that Goody Tickets would be the broker to actually process your order, which is how you got our name and contact information Unfortunately though, when you placed your order and clicked the “I have read and agree to your terms and policies” box, meant you would uphold our policy, including “all sales are final” this information is absolutely disclosed and ALL site USERS are absolutely advised to read the terms and policies This is what you were advised when you contacted Goody Tickets and this is what your credit card company was advised when we responded to them as well Your tickets were delivered, however you returned them which again, went directly against our policy There is no credit due.Thank You

Ms. [redacted],I'd like to first apologize for your dissatisfaction.  Most times orders are filled as they are received which is the main reason for no refunds or cancellations.  Once tickets are secured, it is a loss on our end to refund the order.  This is typical in the ticketing...

industry.  The tickets you received were printable, which again is very typical especially when purchasing tickets online.  Printable tickets are printable tickets regardless of who prints them they come out looking the same.  These printable tickets were absolutely valid tickets and hold the same value as cash, so we are sorry you thought otherwise.  Many tickets have been purchased, shipped and used this very same way.  As a merchant, we do advise all customer that "all sales are final" prior to finalizing the order.  If the customer still continues with the purchase, then the order will be held to the terms and conditions as indicated.  Unfortunately, there is no credit due, as you indicate you did receive your tickets but chose not to use them.  All sales are final.Thank You

Tell us why here... Ms. [redacted],Please allow us to first apologize for your dissatisfaction and any inconvenience this caused you and your family.  You placed your order with a third party site.  The site you contacted and ordered tickets from is a resale marketplace where face value...

can be above or below face value.  This would explain the ticket pricing.  Goody Tickets is only the broker who filled your order, you did not place your order through us directly.  The order was filled according to the ticket request we received directly from the site used.  Again we do apologize that you feel you did not receive what you requested.  Your order was placed in October.  Your tickets were delivered in January for your March event.  The CSR should have absolutely disclosed your seat locations to you at the time of your purchase.  This is protocol and should have been done.  With receiving your tickets so far ahead of the event, it is true that had you notified us sooner, we could have looked into other options for seating.  Due to the fact that you did not notify us until 7 days after the event, there was nothing more we could do at that time.  The order had been filled, the tickets had been received and used to attend the event.  Typically in a situation like this, the venue will try to make accommodations for customer.  This venue is known to do so.  Unfortunately there is nothing more that can be done.  There is no credit due.Thank You

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Ms. [redacted],I'd like to apologize for your dissatisfaction.  Unfortunately we cannot cancel the order.  This was disclosed via the terms you agreed to right before you placed your order.  As a good faith effort we are willing to work with you and will be reaching out to you personally...

to discuss options Thank You.

Ms. [redacted], We do sincerely apologize for the inconvenience that our error caused you.  This issue should have been addressed differently and much sooner and although there are no excuses, you order was handled by a previous employee.  Your order has been refunded and as our guarantee states, you received 125% refund.  We would also like to extend an additional discount to any future show you may be interested in attending as an additional courtesy, should you chose to give us a chance, you may contact me directly.  Our deepest apologies, again.Thank You

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Had the representative been honest I NEVER would have agreed to keeping the tickets.  I specifically asked the questions because I only wanted seats in the zone I selected.  The representatives tell you blatant lies to get you to agree.  There is nothing in writing, documenting conversations, until you agree to the lies being told.  The representative NEVER explained the zone had changed, never explained he could fill the order if the zone hadn't changed, until I questioned him in email, an hour after this all started.  Had he told the truth I would have known the zone was different and the cost of the tickets were less, and I would NOT have accepted.  The company does what they need to do to keep the sale.  He told me the tickets were the same price, when asked, so he wouldn't lose the sale.  The fact that you know the zone changed, the ticket cost was less and no one thinks there is some responsibility to divulge this information, and refund money if the consumer says they will accept, is probably borderline [redacted] and may even be illegal.  I would NEVER have agreed to keep these tickets or accept the change if the representative had been honest or I knew the truth.  When I saw what had been done, 5 minutes after I agreed to the lies, I contacted the company.  The representative was conveniently not at his desk.  Again, scanned me into accepting.  I do NOT want these tickets
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
this is one company that  i would not recommened to anyone this is one show I wanted to see if I would have know what a [redacted] they were I would have tried to locate tickets elsewhere and since this was a special birthday  present  ordered in feb they had enough time to tell me they messed up  with my tickets. I was refunded my money but I feel enough wasn t done will tell and post not to use goodytickets they  are a [redacted] in my eyes.
Regards,
[redacted]

Ms. [redacted]First I'd like to apologize for your dissatisfaction.  Your order has since then been refunded which you should see back on your card within 3-5 days.Thank You.

I want the tickets I purchased. But they claim they don t have THey said credit would be given in 3-5 days this company is rotten and I smell rotten eggs, My tickets oredered 2/8 and in there reciept they guaranteed my seating and I can t get tickets very upset since they were a birthday gift.a sad...

sad company