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Early Education Station

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Early Education Station Reviews (2)

The course that [redacted] submitted was missing information necessary to submit her course for a certificate of completion She did not provide her registry Id and also did not complete a whole page in the course The note on the front of the course indicated she needed to complete, provide her registry Id and return She sent the course back the second time without completing the course We sent it back a second time with another note stating she needed to complete page There is also a statement in the course, on the signature page, that clearly (underlined) states that we will charge a resubmission fee if we have to send courses back a second time for missing information or because it is incomplete To my knowledge she did not pay a $fee instead she sent a note wanting the fee waived because she is a good customer and didn't understand the processIt is clearly stated in the courseTo my knowledge she did not pay $for this course She paid $ We gave her a deadline because we do not send courses back a third timeWe do not give special treatment or waive policies based on someone stating they are a good customer We feel that all of our customers are good customers whether they purchase one course or several courses We enforce our policies consistently[redacted] Owner- The Early Education Station, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I did not ask to have the fee waived because I was a good customerI was simply stating that I should not be paying a fee when the notes on the packet were not clearI also noted the original note was not clearI never indicated that because I was a good customer I should not have to payI was stating I have never had any issues with packets in the past ten yearsNot one packet has ever been mailed back to me for additional informationI should not be paying because of all of the issues the business has had with others and because the note should have been clear that I missed a page If I knew I was being asked to do anything other than sign the sheet and add the id number I would have done soIt cost me additional money to continue to mail items also Regards, [redacted]

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Address: 600 Willow Ln # A, Dundee, Illinois, United States, 60118-2117

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