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Earnhardt Chandler Cadillac, Inc.

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Reviews Earnhardt Chandler Cadillac, Inc.

Earnhardt Chandler Cadillac, Inc. Reviews (4)

The dealership received a call from Ms*** about a trim issue with her front passenger door. It agreed that if the repair was as simple as a tape job, it would be performed at no cost. When Ms*** arrived, however, it was clear that the repair was more complicated than
had been represented. Upon inspection, the technician discovered that a prior repair had been attempted with a type of super glue. The dealership was unable to remove the glue without putting the pant underneath the glue at risk. It ultimately was suggested that MsKitchukova contact an auto body shop for repair. If Ms*** would like to bring the vehicle to the dealership, it would be glad to arrange an estimate from Earnhardt Auto Body. The dealership also is willing to re-secure the hitch cover at no charge. If she would like the hitch cover re-secured, she should please call the dealership for an appointment.
*** *** ***Generall Counsel

Mr. and Mrs. [redacted] purchased a Cadillac XTS, a luxury sedan specially equipped with air suspension for a smooth, luxury ride.  Their vehicle was confirmed by both Earnhardt Chandler Cadillac and the dealer in [redacted] to be operating as designed.   The  service manager at...

 Earnhardt coordinated with the service personnel at the dealer in [redacted] to obtain GM's assistance in exchanging the properly performing suspension for one that met the [redacted] expectations.  GM's assistance program covered 80%of the suspension replacement.   The $250 paid by the [redacted] was their contribution to the GM program.Although, the suspension performed as designed, as a goodwill gesture, Earnhardt Chandler Cadillac has mailed its check to  Mr. and Mrs. [redacted].  [redacted]General Counsel

The dealership received a call from Ms. [redacted] about a trim issue with her front passenger door.  It agreed that if the repair was as simple as a tape job, it would be performed at no cost.  When Ms. [redacted] arrived, however, it was clear that the repair was more complicated than...

had been represented.  Upon inspection, the technician discovered that a prior repair had been attempted with a type of super glue.   The dealership was unable to remove the glue without putting the pant underneath the glue at risk.  It ultimately was suggested that Ms. Kitchukova contact an auto body shop for repair.  If Ms. [redacted] would like to bring the vehicle to the dealership, it would be glad to arrange an estimate from Earnhardt Auto Body.  The dealership also is willing to re-secure the hitch cover at no charge.  If she would like the hitch cover re-secured, she should please call the dealership for an appointment.   

[redacted]Generall Counsel

Mr. and Mrs. [redacted] purchased a Cadillac XTS, a luxury sedan specially equipped with air suspension for a smooth, luxury ride.  Their vehicle was confirmed by both Earnhardt Chandler Cadillac and the dealer in [redacted] to be operating as designed.   The  service manager at...

 Earnhardt coordinated with the service personnel at the dealer in [redacted] to obtain GM's assistance in exchanging the properly performing suspension for one that met the [redacted] expectations.  GM's assistance program covered 80%of the suspension replacement.   The $250 paid by the [redacted] was their contribution to the GM program.Although, the suspension performed as designed, as a goodwill gesture, Earnhardt Chandler Cadillac has mailed its check to  Mr. and Mrs. [redacted].  [redacted]General Counsel

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Address: 5411 E HARMON RD, Spokane, Washington, United States, 99223

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www.desertcadillac.com

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