Earnhardt Ford

Do not visit this dealership if you wish to have a trustworth positive experience with purchasing a vehicleThey told me every lie in the book to try and get me to purchase a vehicle from themThe day that I finally decided to make the purchase and we came to agreement on the terms they had me waiting on a shuttle to pick me up for hours with no answer to my phone calls and then a call back saying they had sold the vehicle I was going in to purchaseAlong with being very upset with having spent my day waiting they had very unprofessional things to say to me in repsonse to my obvious upset reaction to the newsExtemely unprofessional typical "used car salesman" experienceTake your business elsewhere!

The dealership pulled Mr [redacted] credit on September 21, with Mr [redacted] express permission, while Mr [redacted] was in the dealership He had come to the dealership to purchase a truck based on negotiations that occurred via email However, after Mr [redacted] had agreed to the price for the truck, had completed the credit application, and provided his driver's license and his insurance card, he continued to negotiate for items to be added to the deal for "free." The dealership declined and Mr [redacted] left without buying the truck or leaving a deposit to secure the truckWhen the salesperson called Mr [redacted] the following day, he agreed to come in to purchase the truck Without the salespersons' knowledge, however, another salesperson was negotiating to sell the truck to a different customer who was in the dealership and had agreed to terms The truck was sold to the other customerMr [redacted] had the opportunity to purchase the truck, however, he and the dealership and could not agree to terms The truck was sold to the customer who agreed to terms acceptable to the dealership Mary L [redacted] /General Counsel

The dealership has spoken with [redacted] and understands that his concerns have been resolved Based on the conversation, the dealership expects [redacted] to contact the Revdex.com and confirm this understanding [redacted] General Counsel ?

The [redacted] discussed with the Earnhardt Ford finance manager whether they would finance the purchase of their vehicle through Ford Motor Credit or through their credit union It was explained in detail that if they financed through FMC they would be eligible for a $rebate As the finance manager initially understood that the [redacted] would finance through FMC, the transaction documents were prepared with a credit against the purchase price for the $rebate The [redacted] ultimately decided to finance through the credit union The finance manager erroneously failed to remove the rebate from the transaction documents The dealership contacted the [redacted] when the error was discovered Even though the [redacted] acknowledged that they knew they did not qualify for the rebate, they refused to re-contract or pay the dealership the amount of the rebate for which they did not qualify The relationship between the [redacted] and the dealership deteriorated The dealership determined it would not be able to satisfy the [redacted] going forward and decided to refund the amounts the [redacted] had contracated to pay for certain accessories that were to be installed post-purchase The accessory refund currently is being processed [redacted] General Counsel

Revdex.com, Thank you for your assistance in getting the dealership to contact meYes, they did contact me but I do not like their response to you"Repairs unrelated to my complaint" I did address those repairs in my complaintThe complaint can be closed*** from earnhardt has been following up with meAgain thank you very much8)

Mr. [redacted] 's comments have been reviewed by management. The dealership regrets that Mr. [redacted] is not satisfied with his experience, but, for the reasons previously explained, its charges were appropriate. [redacted] General Counsel

The dealership denies that it represented to Mr [redacted] that it would make the four remaining payments on his lease for the Ford FocusNone of the documents signed in connection with Mr [redacted] 's transaction included a promise to make the remaining payments on the lease Mr [redacted] had received an early lease termination solicitation from FordFord offered to make the final three payments on his lease as an incentive for his purchase of certain vehicles designated by FordThe Mustang Mr [redacted] ordered and purchased was not one of the vehicles eligible for the Ford incentiveThe fact that the Mustang was not one of the models designated by Ford was clear from the solicitation Mr [redacted] received, and was explained at the dealership In an effort to mitigate the absence of the inapplicable Ford incentive, the dealership identified a $rebate for which Mr [redacted] 's transaction qualifiedThat rebate was applied to his purchase of the Mustang Mr [redacted] contacted the dealership after Ford's demand for the balance due on the leaseThe facts were again explained to Mr[redacted] and he was offered the value of one lease payment , or $320, as a goodwill gestureMr [redacted] expressed an interest in the return of the Focus, since he was going to be making the final paymentsThe general manager offered to see if he could facilitate that for Mr [redacted] , but Mr [redacted] changed his mind and just asked for the $goodwill payment to be mailed, which it was The dealership considers this matter to be resolved [redacted] General Counsel

I purchased my Pre-Owned Ford Explorer in December of I have always taken my vehicle to Earnhardt Ford in Chandler, AZI figure what better people to bring it for maintenance and upkeep than the very dealershipHowever recently, I have made the decision to go elsewhere to maintenance my vehicleAnd here are the reasons why:
My vehicle has an ABS issueAt times when driving my truck all of a sudden I feel the whole front end shift (into what feels like a lower gear), I then place my foot on the break and I can feel a pulsating sensation under my foot and a hard metal to metal grinding noiseThe ABS traction light comes on immediatelySometimes the light stays on and other times it goes outI have brought my truck into the dealership on numerous occasions regarding this issueOctober of last year, 2013, I was told it was the Yaw sensor causing the issueI paid my $deductible (under my extended warranty) to fix the issueNot long after replacing the Yaw sensor the problem soon arouse againI purchased new tires in March of I had a flat replaced in February of When I brought my truck in in March of this year, 2014, once this issue occurred again, I was told the ABS issue was possibly due to the tire circumference from the one new tire than that of the other threeMind you, this is the most ridiculous thing I've ever heard as this ABS problem was happening before I purchased the new tiresI have 98,miles on my truckWhen I reached out to Service Manager, *** ***, I asked if Ford was waiting for my extended warranty to go out*** replied, no, that’s how he gets paidPlease explain that to me because I find that hard very hard to believeWhen speaking to my Service Advisor, *** ***, I asked, if my extended warranty goes out and they finally diagnose the issue, would it be coveredShe no, it would notOk, that’s extremely frustratingIt should be since Earnhardt Ford has been working on this for a year nowThis is a serious safety issueI don’t feel comfortable trading in this truck nor selling it to anyoneThe last time the problem occurred, the front end shifted so hard that I immediately looked in my rear view mirror to make sure I wasn't going to be rear-endedLuckily, no one was behind meIt took me breaking a several times for it to finally let loose and drive normalFor nearly a year now I have taken my truck to the Earnhardt Ford dealership for diagnosis with no resolution to the problemThe customer service at this location has really changed over timeI have left messages for my Service Advisor, *** ***, on numerous occasions - receiving no such response in returnA while back in trying to reach her, her voice mail said she was in the office but I soon found out she had been out ill for a long period of timeHer voice mail should have been changed to say otherwise or forwarded so someone else could have assisted her customers or someone should have made it a point to check her messages while outAnd when she returned she made no necessary follcallsWhy wouldn’t she? That’s what you call great customer serviceRecently I’ve tried contacting her to receive her voice mail once againI asked for a call back and once again, received no such follow-upIn calling the front desk I’m told she’s inService Manager, *** ***, has made it a priority to assist when I’ve reached out to him regarding my ABS issueThe last we spoke, I told him I wanted my money back regarding the YAW sensor as that’s what I was told was causing the ABS issue and it’s notI told him I wanted to bring my truck elsewhere to be servicedHe asked me to bring my truck in, and I did, but once again nothing was diagnosed and nothing further was said about getting my refund on something that did not fix my trucks issueI sent him an email dated June 18, 2014, basically telling him I would no longer be servicing my truck at that location as my frustration lies in that, I find it hard to believe that Ford cannot diagnose my truck’s ABS issue and also mentioned the horrible customer service by my Service Advisor, *** ***I never received a reply from him regarding my sent emailI then felt it necessary to contact *** ***’s manager and was told that person was *** ***Throughout my first initial conversation with him he tried interrupting me a couple times but I kept on talking, as I wasn’t finished telling him my concerns of that locationHe seemed more interested in asking me what he could do than to actually listen to the problemAt that time I told him there was nothing he could do as I was not planning on taking my vehicle back to that locationHe told me to contact him if there was anything he could doI then reached out to him the following weekReceiving his voicemail, I left a message that I would like the original $I paid to diagnose the ABS issue on my vehicle the first time I brought it in as well as the $I paid to replace the Yaw sensorAfter a week of hearing no reply from him I then reached out to his assistant, *** made contact with me telling me he never received a voice mail from meNeedless to say, when speaking with *** this morning he said after reviewing all my service paperwork, the only thing I paid for was the $for the Yaw sensor and I’m not getting that money backHe mentioned they did some things on my truck at no charge to meWell what things? And if you chose to not charge me, that was your decisionThat still doesn't change the fact that my ABS system is still faulty and a major safety issueWhen telling him about the last diagnosis they gave me about the circumference of my tires he then said, “O, you got new tries from us?” My reply to him was, “You would have known that if you reviewed all my paperwork like you just said you did.” He then firmly flat out told me he’s not giving me back the $I told him I was filing a formal complaint with Ford Motor CompanyHis reply, “You do that.”
This dealership must remember one thing – the majority of the time they get customers by word of mouth

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This was the first time I had ever leased and returned a car so I was unfamiliar with the processThere were no signed documents for the return of the lease because they did not give me any to signI was just doing what I was toldI do however have a witness that heard *** say that Earnhardt Ford would have paid off the remaining payments of the lease on the day of the Mustang saleHis name is *** *** and his number is ###-###-####, email *** if you want to hear his side of the story."Mr*** had received an early lease termination solicitation from FordFord offered to make the final three payments on his lease as an incentive for his purchase of certain vehicles designated by FordThe Mustang Mr*** ordered and purchased was not one of the vehicles eligible for the Ford incentiveThe fact that the Mustang was not one of the models designated by Ford was clear from the solicitation Mr*** received, and was explained at the dealership
extIn an effort to mitigate the absence of the inapplicable Ford incentive, the dealership identified a $rebate for which Mr***'s transaction qualifiedThat rebate was applied to his purchase of the Mustang."The statement above is completely falseIn November *** told me I could return the Focus early if I upgraded to a MustangI thought about it and ordered the Mustang GT Premium (a $40k+ car) one week laterFunny enough, his incompetency started to reveal from that point since he got the order of my car wrongThe files attached shows the emails between *** and I for the order of the MustangThe 'mustang order info' document is the emails for the order of the mustangThe 'mustang order-signed' is the order with the packages I wanted for the Mustang that I signed and approvedThe .tif file is the document with the VIN of the mustang he ordered for meI looked up the window sticker for that VIN and it showed that it had a different package from what I orderedThe window sticker is ***I ended up buying a different car in January because of his mistake.On the day of the sale January 20th 2015, *** did not mention that purchasing the Mustang did not qualify me for the early lease terminationHe told me and *** that Earnhardt will make the remaining four payments of the lease The $rebate they mentioned had nothing to do with the inapplicable Ford incentiveIt was a negotiation of the MSRP price and nothing more If they had made it clear to me that I would have pay the remaining payments on the lease, I would have either kept the Focus or waited till the end of the lease in May to buy the Mustang*** would have advised the same thing as well if that condition was made clearThey themselves do not have any documentation to prove that it was made clear to meWho would return a car with over miles left and still make payments on it? Nobody*** took the opportunity to take the Focus back with low mileage and excellent condition so that Earnhardt could sell it at a premium The attached '*** *** @ Earnhardt Ford' document shows the emails between *** and me after the purchase of the MustangAs you can see in the March 2nd email, he does not deny that Earnhardt was paying the remaining lease payments after I told Amber from Ford Credit that they wouldHe replied that he was "working on it"The general manager gave me $because he knew *** was at fault but would not admit itI know I don't have official documentation to prove my complaintHowever those emails and my witness can assure you that *** did make that promise. I will stress this question to you like I did to the general manager at Earnhardt Ford who could not answerWho would return a car with over miles left and still make payments on it??? Nobody! If for some reason I did agree to make that horrible decision, *** would have stopped me*** withheld that vital information from us to land the sale and then lied to his managers that he did make it clearPlease help me.
Regards,
*** ***

These guys are rip off artist do not take your cars there for service they will try to rip you off hardThey will tell you that there is 1000s of dollars worth of *** wrong with your vehicle write it up for all bs stuffIf you want to get rip off go thereThey are not mechanics they do not look at anything they try to bs you by miles on your vehicle when anyone knows its about wear not how many miles you have on your carThey will charge you for stuff twice and bs you for 100$ just to look at your car scammers

Very Bad financing department I authorized my credit to be checked one time I had inquires on my credit report and dropped my score by points I sent a letter to the main office and have heard from them at all
Very poor business practices

Mr*** did not purchase the engine from Earnhardt Ford Sales Company (EFS). EFS sold the engine to a garage in Northern Arizona. Mr*** purchased the engine from the garage he had selected and had it installed at that garage.
Ford
Motor Company requires its dealers to determine the cause of failure before a warranty claim is submitted. If a warrantable issue is discovered, Ford reimburses the tear down costs.
The initial tear down revealed that the engine oil had high concentrations of copper and silicon, likely attributable to dirt or gasket materials, indicating either that the engine may have be contaminated by old parts that were not cleaned properly as part of the installation, or that the oil cooler may not have been replaced when the engine was replaced. There was a question as to whether an oil cooler was provided with the new engine, which would have an impact on whether the engine malfunction was attributable to Ford Motor Company or to the Northern Arizona installer
That issue was not resolved. Mr*** instructed EFS to stop its tear down investigation and reassemble the engine so the vehicle could be used for an event
EFS' charges are proper.
*** *** ***
General Counsel

Mr*** gave express permission for his credit report to be accessed, at a minimum, when he signed the credit application.
As previously has been explained, Mr*** and the dealership did not agree in writing to terms for the purchase/sale of the truckThe demand for reimbursement of unspecified "lost wages" is denied.
Mary L*** ***/General Counsel

Sales management from the dealership has spoken with Ms*** and understands that she is now satisfied with dealership's willingness to assist with certain repairs unrelated to those mentioned in her communications with the Revdex.com.
*** *** ***
General
Counsel

Dear ***:This complaint was forwarded to me for handling as Mr*** purchased from my Department. Although Mr*** is beyond the implied warranty period by several months, we have agreed to pay $of his vehicle repair; he picked up the check today and is very happy with the
outcome. Mr*** will contact you to advise you that this complaint has been resolved to his satisfaction.Kindly contact me if you have any additional questions. Thank you for bringing this matter to our attention so that we could address our customer's concerns.Best wishes:*** ***Special Finance DirectorEarnhardt Auto Centers

After having started the process of completing a sale, which ended up not happening due to multiple reasons, both [redacted] (Ford Certified Sales Consultant) and [redacted] (Internet Sales Manager) stepped up to the whole situation. After both of them having explained the situation to [redacted] (General Sales Manager), we were able to agree on the terms of the sale. I have to admit that I am impressed with how mentioned people went above and beyond to make it right for my situation. They could have easily dismissed the situation and looked for another potential buyer,. Still, they decided that the best they could do was to help me get into the vehicle I have been impatiently waiting for over 6 months after having done a special order. I take my hat off to [redacted], [redacted] and [redacted]. They are honest people that will do whatever it takes to make a customer happy. I will be doing business with Earnhardt Ford in a very near future given this fabulous end result. You will not regret working with above mentioned people. Highly recommend that you work with them if you are interested in buying a vehicle from Earnhardt Ford.

The dealership pulled Mr. [redacted] credit on September 21, with Mr. [redacted] express permission, while Mr. [redacted] was in the dealership.  He had come to the dealership to purchase a truck based on negotiations that occurred via email.  However, after Mr. [redacted] had agreed to the price...

for the truck, had completed the credit application, and provided his driver's license and his insurance card,  he continued  to negotiate for items to be added to the deal for "free."  The dealership declined and Mr. [redacted] left without buying the truck or leaving a deposit to secure the truck. When the salesperson called Mr. [redacted] the following day, he agreed to come in to purchase the truck.  Without the salespersons' knowledge, however, another salesperson was negotiating to sell the truck to a different customer who was in the dealership and had agreed to terms.  The truck was sold to the other customer.
Mr. [redacted] had the opportunity to purchase the truck, however, he and the dealership and could not agree to terms.  The truck was sold to the customer who agreed to terms acceptable to the dealership. 
Mary L[redacted]/General Counsel

Earnhardt Ford made only one inquiry into Ms. [redacted] credit and that was made after Ms. [redacted] signed a credit application authorizing the dealership to shop for a loan on her behalf.  The other inquiries, the precise number of which is unknown to the dealership, were made by the...

lenders to whom the application was submitted for financing for her purchase.  When Ms. [redacted] added her mother as a potential co-signer, the application was again submitted to potential financing companies, who likely made a second round of inquiries.  Requests for removal of those inquiries would need to be directed to those financing companies.  
Internet sources on the impact of concentrated inquiries on credit scores indicate that there is little, if any, impact on credit scores from multiple inquires for auto credit in brief period of time. 
Earnhardt Ford sincerely apologizes if its discussion of the credit available to Ms. [redacted] was perceived as impolite, however denies that any of its personnel were rude to Ms. [redacted] or her mother. 
Mary L[redacted]/General Counsel

Mr. [redacted]'s comments have been reviewed by management.  The dealership regrets that Mr. [redacted] is not satisfied with his experience, but, for the reasons previously explained,  its charges were appropriate. 
[redacted]
General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I find the response typical of Ford / Ford related companies.   Blame someone else.  Earnhardt Ford blames the original install 2 1/2 years ago even though over those 2 1/2 years they serviced my RV multiple times and even changed the oil and filter on May 15, 2013 (approximately two years after the install).  
I also have written to Ford Motor Company and they of course put the onus on the dealership as an "independently owned and operated company".   
The engine was in fact purchased at my direction by the service station.  I had a choice of a cheaper Ford engine by a third party but thought I wanted to get the 3 year Ford warranty engine.   I suggest the General Counsel look at the records which shows my name on the warranty.  Also, I take exception to the statement that I "selected" this service station.   MY RV (Class A motorhome 36 1/2 feet long) BROKE DOWN.  There was no moving it without a great deal of expense.  There was no selection of a garage.  
The General Counsel (and [redacted] from Earnhardt) bring up the question of contaminants and the oil cooler.  Again,
2 1/2 years after the install.  Could it be that something Ford did is failing?  Maybe contaminants got into the engine when Earnhardt did the oil change 2 years after the install?  
I paid them $800 which then led them to tell me I needed to pay them an additional $1,000 to take the engine out.  It was at that point that I said no / enough.  I felt they were going to bleed me to death.  That's why I told [redacted] to put it back together and I was taking it out of there.  I was done paying for their fishing expedition.  I was also told later by Jim Fitch (?) that if they determined it wasn't a warranty item, then I would have to pay an additional $1,000 to have it put back together and put in the vehicle.  Another detail never said to me until I complained and wrote a letter to the General Manager.    
With today's technology, instead of taking the engine out of the vehicle to look in the oil pan, there are camera's that could be used.   If they can use them for colonoscopys, they certainly can use them to check in the oil pan.  This would be alot less expensive to the customer.  According to [redacted], they do have them for looking into certain parts of the engine. Wouldn't it make sense to have them for this? 
Because Earnhardt was the Judge and Jury on this, I didn't see this ending with anything other than less money in my wallet and a warranty that was written on toilet paper.  
I feel I am owed a refund on the money I paid for their fishing expedition ($764.51) which also includes the replacement of a door handle they broke when it was in their possession.  They paid me for the part but not the install (I guess they thought it would magically install itself).
I am not satisfied with this response and feel once again that Tex Earnhardt's slogan of "That Ain't No Bull" rings false.   In this case, all I feel is I've gotten a bunch of "bull". 
Regards,
[redacted]