Earnhardt Honda

[redacted]...

[redacted]  [redacted]
Revdex.com: In reference to complaint ID [redacted],  this complaint has been completely resolved.
Regards,
[redacted]

I was satisfied when the director helped us in reducing our payments by 40.00 to achieve our goal of a monthly payment of approx 450.00. However, when we returned the following business day to get the new vehicle detailed one of the sales rep who helped us initially during the car sales transaction continued to make a mockery of us with one of his colleagues; thinking that my fiance’ did not hear his rude remarks and/or comments. He specifically gossiped to his colleague about how we attempted to return the vehicle since we felt as if it were no longer a fit due to initial high monthly cost of the vehicle. This act was perceived as if Leo had advised his colleague of this information to ensure he would not assist us or provide us any service; due to his personal frustration. We had let this matter go after receiving a better offer from the director until this matter occurred a day later. We feel as if this is extremely unprofessional behavior that should be handled and scrutinized effectively. Business is affected by how the customers are treated and felt before and after a sale. We fill as if we were still treated as a transaction rather than an individual. We are extremely apalled by such poor professional behavior because of this latest experience from the individual Leo himself.

We are happy to report that this matter is resolved.  Ms. Mitchell returned to the dealership and re-contracted without the product she had decided she no longer wanted.Mary LaRue Walker/General Counsel

In response to the comment I do not agree with them about what they said about the rental car, I was told by Rick that a rental car will be set up for me when I bring the car in for repairs, but on 08/2/2016, the car would not start and I spoke with George and at that time I asked George was there a rental car set up for me and he told me he had no knowledge of that, they towed my car to the dealership and I had to Catch the bus to work I spoke with Rick boss about 10 that morning and he went out and spoke with rick, Ricks, boss called me back and stated that I was never told  that I was to get a rental car, now that I filled a complaint now there is a rental car in motion, there was no miscommunication on my part if I knew there would have be a rental care I would have stayed where my car was, and I did not get and apologized to me about any inconvenience they has caused me during this time.

To whom it may concern,Auto Butler is considered a non-cancellable item. It can be transferred to the next owner, but it can not be cancelled outside of the first 30 days after purchase. We will not be issuing Mr. [redacted] either a full or partial refund on the Auto Butler. He can however transfer the...

remaining coverage and applications to the private party purchaser of his Honda Civic. If Mr. [redacted] would like help in processing the transfer he can contact me at [redacted]r a[redacted]Sincerely,Austin H[redacted]

Dear Revdex.com: Please be advised that Mr. [redacted] complaint was forwarded to me for handling as his purchase falls under by area of responsibility as Special Finance Manager for Earnhardt Avondale Honda [EAH].  Mr. [redacted] purchased a 2012 Kia Sedona from EAH on 8/10/16....

After the sale date, we obtained a better approval for Mr. [redacted] at a lower rate, price and payment; he came in and signed a new contract on 8/18/16.  At no time did he state that he was dissatisfied with the vehicle.  The contract was sent to the lender on 8/18/16 and a payoff of $963.06 was made on his trade on 8/19/16.  On 8/20/16, Mr. [redacted] came in to the dealership to state that he wanted to return the vehicle because he found a better deal at another dealership.  Mr. [redacted] was informed that the loan had been finalized and the payoff made on his trade so it was too late to rescind the contract. We received the complaint from your agency on 8/24/16 and I finally reached Mr. [redacted] on 8/29/16. I gave him the following options to resolve this matter: Reimburse EAH $963.06 for the payoff and we would rescind the loan;Switch to another vehicle at any of our 20 dealerships that better suited his needs;Keep the Sedona and make the payments as stipulated in his contract. He stated he would contact me that day, but did not.  The following day, 8/30/16, I informed him by phone message, text and email that I would have no choice but to have the lender fund the loan on the Sedona if he did not return my calls.  Mr. [redacted] contacted me this morning and stated he will be in to EAH tomorrow to reimburse us for the payoff and unwind the loan. In addition, Mr. [redacted] stated he will contact your agency  to withdraw his complaint. In closing, EAH abided by the terms of the contract signed by Mr. [redacted] and we have no legal obligation to unwind this contract, but in a show of customer goodwill and to protect the lender against a loss (Mr. [redacted] informed them he would not make the payments), we are rescinding the transaction.  Please contact me if you have additional questions regarding this case. Respectfully yours: Colleen M[redacted], Special Finance DirectorEarnhardt Auto Centers###-###-####[redacted]@earnhardt.com

Hello Revdex.com - the response exceeds the 2000 character maximum so I will fax or email  it within the hour.Thank you and best wishes. Colleen M[redacted] on behalf of Earnhardt Avondale Honda[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We appreciate Mr [redacted]'s continued business with us and we would never intentionally endanger that relationship with shady business practices.  We understand Mr [redacted] concerns and would like to offer him a full diagnostic at no charge to him, to determine the cause of the TPMS light coming...

on. If it is determined that we have caused any damage to the TPMS system, then we will of course provide the repairs at no cost to him. If it is determined to be an external cause or normal wear and tear, we will provide him with an estimate on the repairs. To schedule an appointment please advise Mr. [redacted] to contact our new service director. William W[redacted]Earnhardt HondaService Director###-###-####[redacted]@earnhardt.comThank you.

Dear Revdex.com:This complaint was forwarded to me for handling as Mr. [redacted]'s purchase of his 2006 Honda Civic on December 30, 2016 was handled by my department.Mr. [redacted] brought the Civic in to Honda Service on or about January 26 because the check engine light was on; Service recommended that...

the thermostat and ect 2 sensor be replaced.  Since the 500 day/500 mile implied warranty had expired, Service did not offer to pay for the repair and Mr. [redacted] declined the repair.  He filed the complaint with the Revdex.com a month later.Upon receipt of the complaint, we contacted Mr. [redacted] to bring the Honda back in to the dealership.  He brought the Civic in yesterday and we replaced the sensor and thermostat at no cost to him.  We advised Mr. [redacted] that we would offer him an extended service contract on an interest-free payment plan at employee pricing should he wish to purchase coverage to protect the vehicle for future repairs.  We also agreed to pay the first installment  of the extended service contract as a show of customer goodwill.  This offer will be honored through March 13, 2017, one week from today.  Mr. [redacted] understands that he is responsible for all future repairs.Mr. [redacted] has indicated to us that he will withdraw this complaint and he informed me that his issues have been resolved to his satisfaction.  Please contact me if you have any questions and thank you very much. Colleen M[redacted], Special Finance Director, Earnhardt Auto Centers[redacted]

Earnhardt Avondale, Inc. d/b/a Earnhardt Honda denies the allegations asserted by Ms. [redacted].  The email Ms. [redacted]t received from the dealership offered 110% of Kelly Blue Book fair trade value for trade vehicles.  The email also expressly disclosed that deductions from 110% of the...

Kelly Blue Book fair trade value might be taken for vehicle condition and that $.20/mile deductions  would be taken for miles in excess of 12,000 per year.   
The KBB Fair trade value for Ms. [redacted] vehicle was $23,368.  110% of that amount is $25,704.80.  However, Ms. [redacted] 2014 Pilot, now two model years old, has 33,000 miles.  At $.20/mile, that would support a mileage reduction of $1,800.  Additionally, Ms. [redacted] vehicle needed 4 new tires.  Based on the condition and miles, as stated in the offer, the dealership offered Ms. [redacted] $25,500 for her trade, only $204.80 less than 110% of the unadjusted KBB fair trade value.  As the payoff on Ms. [redacted] lease was $28,956, even the inflated trade value offered by the dealership did not allow Ms. [redacted] to meet her goal of getting a new vehicle and lowing her payments. 
The trade offer made by the dealership was not a "gimmick," nor was it so described by any dealership personnel. 
Mary L[redacted]

Good morning We disagree and dispute Hondas response.  For Honda to blame the age and the mileage on the things that went wrong to our car in their shop is unbelievable. We don't disagree of the age of the car, however none of those things was broken before. To go wrong in their shop at one time is very hard to believe. We had no problems out of the ignition which was broken when we got the car back the car wouldn't start until we replace it, for a window on the driver side to be broken that was never broke before and for a rear view mirror to fall off, when it's never been loose before it is very hard to believe all  this happen at once when it left a dealership for airbag replace. And we're not agreeing with that and we still dispute this claim. This is poor customer service on their part.