Earnhardt Nissan

To Whom it May Concern:Mr. [redacted]' complaint was forwarded to me for handling as his purchase washandled by my Department.  I am pleased to advise you that his complainthas been resolved; a brief summary of the problem and resolution is outlinedbelow.Mr. [redacted] purchased a new 2015...

Nissan Sentra from Earnhardt Nissan on July 15,2015. He put a down payment of $500 towards the purchase, in the form of 2checks at $250 each, one to be deposited on July 17, 2015 andthe other on July 24, 2015.  The checks were deposited onJuly 18 and July 24 as scheduled. Both checks were returned by hisBank, USAA, for insufficient funds on or about August 6, 2015.We reached Mr. [redacted] on August 10, 2015 to collect the checks and heinformed us that he had already replaced them with cash.  We did notshow that $500 had been credited to his deal and askedhim to provide a receipt, but he stated he lost it.  He was alsounable to provide the date he brought the cash to thedealership.  We informed him that if the $500 could not be located,the checks would be sent to the Check Guarantee company for collection. He was upset and filed this complaint with your Agency.  Mr. [redacted], aSenior Manager with my Department, contacted Mr. [redacted] on August 11, 2015 andrequested he look for the receipt or provide the date he came in, but Mr.[redacted] was unable to provide that specific information.I submitted a request for our Nissan Business Office to search all accounts foran unidentified cash receipt for $500.  Our Accounting Department locateda $500 cash payment receipted on August 1, 2015 with a stock number of [redacted];Mr. [redacted]' stock number is [redacted].  I contacted Mr. [redacted] today toverify the approximate date he came in and the denomination of the currency.  The information he provided agreed with the receiptand it was determined that the $500 would be credited to his deal.  Thetransaction was posted and the 2 checks are being shredded at his request. Please contact me if you have any additional questions or if I may of service in anyway.  Thank you for your intercession in this [redacted]er.Sincerely:[redacted]Special Finance DirectorEarnhardt Auto Centers###-###-####[redacted].[redacted].[redacted] cc:  [redacted].[redacted]       [redacted], Corporate Counsel, Earnhardt Auto Centers        [redacted],General Sales Manager, Earnhardt Nissan       [redacted],Customer Relations Manager, Earnhardt Nissan

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I was able to take my car into the dealership today for additional repairs. Although the response from the dealership was not accurate, the service department has rectified the problem.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Because they didn't send my car to auction it was in their bull pen in back with the other trade in's. Only when I mentioned I wanted my money and SUV back was I told they was in the profit game and that wasn't going to happen. They gave me a loner car and my [redacted] was gone the next day when I brought the loner back. But it did happen quickly enough like they say that they wasn't under the 14 days or 500  mile used car rule. They purposely dragged it out so I would have to choose another loser car or feel I had to get stuck with this lemon. So I was out of all that money that's why that was the only logical thing to do was take the money. The sales manager might have had maxed some sort of profit but he lost a valued customer forever. It's truly sad to make it up as they go along. So no I definitely don't agree with this account.Regards,[redacted]

Earnhardt Nissan regrets any confusion with the return of M. [redacted] lease.  The vehicle was traded to the dealership and the dealership made the last payments on the lease as promised, but it did not assume, or promise to assume, Mr. [redacted] other obligations under the...

lease.  

In anticipation of the end of lease issues, the dealership attempted to predict any expense for which Mr. [redacted] would be charged.  It is not authorized to, however, and did not represent that it could, make a final determination that was binding on Nissan.  The fact that dealership personnel and Mr. [redacted] examined the vehicle with regard to lease-end issues is evidence  that the parties anticipated that Mr. [redacted] would be responsible for any excess mileage or condition charges at lease end.   

What Mr. [redacted] may not yet know is that Nissan will waive $500 of his lease return charges as part of its Lease Loyalty program because he leased his replacement vehicle through Nissan.   Earnhardt Nissan cannot be sure, but it appears that Mr. [redacted] has paid in full the charges for which he was billed. If that is correct, he should be getting a $500 refund from Nissan as part of the Lease Loyalty program.    

Mary L[redacted]General Counsel

As promised, the dealership has repaired the scratches to Ms. [redacted]'s [redacted].  In response to Ms. [redacted]'s continued dissatisfaction, the dealership offered Ms. [redacted] a $150 store credit.  It is the dealership's position that it has both fulfilled its obligation to...

Ms. [redacted] and made an additonal offer to achieve her satisfaction.   The dealership is not presently inclined to provide a supplemental response. [redacted]General Counsel

I purchased a new Nissan Sentra with Earnhardt Nissan on January 31, 2014. Signed a contract, got the monthly payment I wanted $359 a month, and gave them a deposit. I drove off the lot in my new car, contract signed and everything needed to sign was done.

February 18, 2014 I got a call from [redacted] the finance guy, told me I need to come back in and resign everything, because the price went up. said could get a 84 month loan through credit union, it had to be done through Nissans loan department at a cost $47 dollars more to $ 406 a month. If I did not, I would have to pay 25cents for every mile I put on the new car they let me drive off the lot. Everybody there took advantage of me and I was alone. anybody reads this, DO NOT buy a car through Earnhardt Nissan they will rob you, so do your homework before you buy.

Earnhardt Nissan denies treating Ms. [redacted], or women  in general, inappropriately; it denies having harassed Ms. [redacted]; and it denies any inappropriate submission of Ms. [redacted]s signed credit application.  Earnhardt Nissan denies any abuse of power or lack of...

professionalism on its part.  Earnhardt Nissan affirmatively asserts that Ms. [redacted] contracted in writing to purchase a vehicle from the dealership.  Ms. [redacted] contracted to purchase a Nissan Rogue on or about April 13, 2015.  The written agreement between the dealership and Ms. [redacted] provided for Ms. [redacted] to trade her 1997 Ford truck to the dealership in partial payment for the Rogue. Ms. [redacted] had not driven the Ford truck to the dealership and asked that Earnhardt Nissan pick up the truck a day or two after her purchase, to which the dealership agreed.  Ms. [redacted] left the dealership in her Nissan Rogue. In connection with her purchase, Ms. [redacted] signed the attached credit application authorizing the submission of her credit to financial sources to obtain financing for her purchase.    As authorized, the dealership submitted Ms. [redacted]s credit to several potential financing sources.  Once an approval was obtained from Nissan Motor Acceptance, no further submissions were made.  No submissions of credit were made by Earnhardt Nissan after April 14, 2015. Ms. [redacted] attempted to return the Rogue on April 16.  The dealership explained that she had purchased the vehicle and tried to make arrangements to retrieve the  Ford truck that was part of the parties' written agreement. Ms. [redacted] again returned to the dealership, driving a Nissan Frontier she seemingly had purchased from Power Nissan.  She was loud and aggressive in the showroom and threatened to drive the Frontier through the front of the dealership. Having had its employees, customers and property threatened, Earnhardt Nissan agreed Ms. [redacted] could return the Rogue she had contracted to purchase.     In the chaos created by Ms. [redacted]s repudiation of her written agreement, the post-dated check for $500 was forgotten by both parties.  The value of the check will be  returned to Ms. [redacted].  Mary [redacted]General Counsel

Earnhardt Nissan is confused by Mr. S[redacted] objection to the credit inquiry it made in connection with the credit transaction initiated by Ms. S[redacted] and Ms. M[redacted]. Attached is a copy of the credit application signed by both Mr. S[redacted] and Ms. M[redacted].  The express...

authorization to obtain a credit report has been highlighted in yellow.  Any representations inconsistent with the written application are denied.  There is no legitimate basis for requesting removal of the expressly authorized credit inquiry.   

The dealership regrets not being able to purchase Ms. M[redacted]'s vehicle.  The offer to purchase Ms. M[redacted]'s vehicle was withdrawn because of the poor condition of the vehicle, which is admitted by Mr. S[redacted] and demonstrated by the CarMax offer. 

Mary L[redacted] Walker/General Counsel

When the Nissan [redacted] van initially was shown to [redacted], it was explained that it was the only vehicle on the lot with third row seating.  After examining the [redacted] agreed to purchase and to trade in his [redacted] van, which seated 7.  [redacted] twice returned...

to the dealership to address the 7 vs. 8 seats issue.  Each time, the dealership offered to unwind his purchase and return his [redacted] to him.  Each time he declined the offer.  The dealership believes it has dealt fairly with [redacted] in an attempt to remedy the misunderstanding about the number of seats in the [redacted].  Unfortunately, since [redacted] twice declined the offer to unwind the transaction, the dealership has sold the [redacted] van and the offer no longer is available.  [redacted]Generla Counsel

The dealership denies any fraud in the way it dealt with Ms. [redacted].  Ms. [redacted] proposed to trade a vehicle toward the purchase of the 2012 Nissan 370 Z.  After the basic structure of the transaction was established, the dealership learned that the vehicle had been...

mis-priced.  The dealership was moving forward to honor the price until Ms. [redacted] changed the structure by removing the trade vehicle from the transaction.  Once Ms. [redacted] changed the transaction, the dealership declined the sale.   [redacted]General Counsel

The dealership considers it initial response to fully address [redacted]'s concerns.  [redacted]General Counsel

The only reason we signed the credit check was because Jerry (salesperson) explained that it was only for Pre-approval purposes and that it would not hurt my credit. I even clarified that a second time directly before signing the document and he stated "it will not appear on your credit" because we weren't 100% ready to make a purchase. Obviously it did hurt my credit and if you will not reverse the inquiry then Jerry needs a serious talking to about his job. Also, about the car you could not purchase. Here is the problem I have; You offered us $1000 AFTER inspection of the car even when we explicitly told Jerry we were just selling the car and not buying another one. When we decided to look around he said he could do $1300. Now heres the BIG problem. When we left the dealer that night, Jerry said we should leave the Infiniti G20 here. That means the condition of the car never changed and the car never moved from the spot where you gave us the $1000 quote. And now less then 24 hours later you changed your mind on buying the car because "it was not in good condition". If it was not in good condition you should have NEVER offered $1000 for it in the first place. This business has no integrity and I hope anybody who sees this complaint never shops here.

February 18 2013, I took my 2010 [redacted] into have Earnhardt Dealer check the front brakes, as they squeaked while in reverse, while they had found other issues with my reasonably new truck, below is quoted from the invoice I received from Earnhardt Nissan:

Front brake rotors glazed and pads slightly glazed, C/S brakes noisy in reverse. Check operation, heard front brake squeak at slow speeds in reverse. Check pads and rotors. noted slightly glazed. REPLACED front brake pads and machined front rotor. Rotors at 27.7 after and 27.8mm before. no noise after repairs. with that being said, my brakes are squeaking again, yesterday December 21 2013 I took my 2010 [redacted] to Larry Miller Nissan and they found that the front pads and rotors glazed , causing noise. replaced front pads, applied brake grease to shims and sliders. Resurfaced Rotors, road test okay. I asked my service advisor if he seen any previous replacements to my brakes. He stated what they saw was that Earnhardt only lubricated. That no replacements were done on any part of my front brakes. My Truck is under warranty, so no charge to my person, however Earnhardt charged Nissan for work they DID NOT preform. I will NEVER do business with any Earnhardt dealership nor will I ever recommend them to my friends.

Thank you very much

[redacted] purchased a 2003 Nissan [redacted] on February 2, 2015.  He traded a vehicle and paid cash for the balance.  Because there was no need to confirm financing, and because the trade vehicle was a wholesale vehicle, the transaction processed relatively quickly and the trade vehicle was...

sent to auction. On February 9, 2015 [redacted] returned to the dealership complaining that the air conditioning was blowing warm.  The dealership inspected the A/C system and replaced a hose and re-charged the system at no charge to [redacted].On February 16, 2015 [redacted] returned to the dealership complaining that the vehicle bucked when being driven over 50 miles per hour. The dealership test drove the vehicle for approximately 9 miles and was unable to duplicate the concern.  There were no diagnostic codes found and no problems were revealed by a visual inspection of the engine.  The dealership observed a slow crank for the vehicle and replaced the battery at no charge to [redacted].  Several days later,[redacted] again returned, still dissatisfied with the vehicle.   Having fulfilled it obligations under ARS 44-1267 , the dealership offered to trade [redacted] out of the [redacted], but he was unable to find another vehicle in the price range of the [redacted] that he preferred.  Finally, the dealership  offered to purchase the vehicle from [redacted].  The dealership offered $6,600.00,which amount [redacted] accepted.  The dealership's check to [redacted] was dated February 20, 2015 and has been cashed.    Earnhardt Nissan has dealt fairly  with [redacted] and within the meaning and spirit of the used car implied warranty.   [redacted]General Counsel