Earnware Corp

We are working to create a data export system to address these sort of issues as a service to help customers migrate data more quicklyAll active customers have always had access to their data, they can get their messages one by one as neededjust want it in a more modern bulk format that doesn't exist in this old antiquated systemWe have to program that and it takes some timeI understand the motivations on all sides We have already reduced the maintenance cost below our actual cost $10/month so customers can remain connected to their old data without a financial hardship while we work a migration path outWe are losing money on this dailyWe would prefer to pull the plug on the old platform today, but we understand the need to migrate data over time thus our willingness to program a solid migration path / data export system soon as we can do itThere are many priorities in this business, we are reasonable people and the customer already has my personal phone number [redacted] So the Revdex.com complaints are not necessary, we are doing the best we can to be accommodating.Note to customer: Did you lose my number or email address? The Revdex.com isn't a direct communication toolFeel free to communicate directly and get the same information[redacted] .................................................................Chief Executive OfficerWellness.com, Inc.Mobile: [redacted] mailto: [redacted] skype: [redacted] .................................................................Your guide to the best of health and wellness

We are working to create a data export system to address these sort of issues as a service to help customers migrate data more quickly. All active customers have always had access to their data, they can get their messages one by one as needed. just want it in a more modern bulk format that doesn't exist in this old antiquated system. We have to program that and it takes some time. I understand the motivations on all sides.  We have already reduced the maintenance cost below our actual cost $10/month so customers can remain connected to their old data without a financial hardship while we work a migration path out. We are losing money on this daily. We would prefer to pull the plug on the old platform today, but we understand the need to migrate data over time thus our willingness to program a solid migration path / data export system soon as we can do it. There are many priorities in this business, we are reasonable people and the customer already has my personal phone number [redacted]. So the Revdex.com complaints are not necessary, we are doing the best we can to be accommodating.Note to customer: Did you lose my number or email address? The Revdex.com isn't a direct communication tool. Feel free to communicate directly and get the same information.[redacted].............................................................⇄ Executive OfficerWellness.com, Inc.Mobile: [redacted]mailto: [redacted]skype: [redacted].................................................................Your guide to the best of health and wellness

First of all, I appreciate the user's frustration as we certainly understand that it is troubling to have data stuck in an old incompatible system. That being said, we ourselves are also stuck in this old system which we have to pay over $10,000 per month just to maintain access to the old data....

There is no easy solution for any of us. This old technology goes the way many old computers and systems has gone before it--it will eventually be decommissioned fully as we are losing more money each month on it than we can afford. We can burn all the email files to a disk which will give you access to your files in a raw text format which will solve your legal accountability, but it isn't an elegant solution, it's just the best we can do considering the old technology. The $10 per month access is at a financial loss for us if you'd like to maintain it longer, we will keep it alive as long as we can. My apologies for the frustrations you're experiencing. Imagine our situation with 15 years of information stuck in this old format. Horrifying. Thank you in advance for considering retracting your complaint and here's my mobile phone number to discuss the matter anytime. [redacted]. Be well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although this has been marked as resolved, earnware.com has still not supplied us with our emails. I would like to reopen this complaint. Please advise.
Regards,
[redacted]

Review: We had an online business office with Earnware Corporation for 7 years when the telephone and email functions stopped working and they no longer were fixing or updating anything. They informed us that we should seek out another provider, gmail business account for our emails and [redacted] which we did. However, we can not retrieve our email, files, notes or telephone messages that are archived with them which is an important part of our record keeping. We are appraisers and required to keep all documents for 5 years. They have informed us that they cannot retrieve that data for us and the only solution is to pay them $10 a month to access these very important emails etc...The result is that are holding our data hostage for $120 a year. I am filing a formal complaint because of this.Desired Settlement: We want our archived emails and telephone records. We also want a refund for the monthly charges since their system stopped being functional

Business

Response:

First of all, I appreciate the user's frustration as we certainly understand that it is troubling to have data stuck in an old incompatible system. That being said, we ourselves are also stuck in this old system which we have to pay over $10,000 per month just to maintain access to the old data. There is no easy solution for any of us. This old technology goes the way many old computers and systems has gone before it--it will eventually be decommissioned fully as we are losing more money each month on it than we can afford. We can burn all the email files to a disk which will give you access to your files in a raw text format which will solve your legal accountability, but it isn't an elegant solution, it's just the best we can do considering the old technology. The $10 per month access is at a financial loss for us if you'd like to maintain it longer, we will keep it alive as long as we can. My apologies for the frustrations you're experiencing. Imagine our situation with 15 years of information stuck in this old format. Horrifying. Thank you in advance for considering retracting your complaint and here's my mobile phone number to discuss the matter anytime. [redacted]. Be well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Although this has been marked as resolved, earnware.com has still not supplied us with our emails. I would like to reopen this complaint. Please advise.