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Earth Class Mail Reviews (12)

Complaint: [redacted] I am rejecting this response because the company is using chicanery in their reply to meTheir response is replete with duplicityI do not feel the matter is resolvedSincerely, [redacted] ***

? We have made several attempts and spent countless hours trying to correct this issue and make things right with ***Per the Houston address issue, she is correct - the address did not function as advertised for that particular shipmentShe was then forced to re-route the goods to our Seattle facilityWe requested proof of the shipping cost, however, [redacted] sent us an extended invoice which included costs from completely separate shipments and she sought reimbursement for the total amount of all of her shipments - not just the one that was the fault of our service.? Having received her shipment at our Seattle facility, we generated the shipping cost using the weights and dimensions of the goodsWe calculated the total cost to be $and credited [redacted] for that amount.? ? [redacted] has since disputed every possible charge incurred from using our service in the last two years (40+ cases)Each individual chargeback has been responded to with careful consideration and now we have finally reached the point where [redacted] will no longer process her disputes against our company [redacted] also sent a letter (post-chargebacks) declaring that all of the charges that she disputed were valid, but she is still upset about the Houston issue and is seeking restitution by disputing irrelevant chargesWe professionally managed ***'s mail without any issues for nearly two yearsWe made every reasonable attempt to correct this error but we could not honor arbitrary shipping costs with no clear backing evidenceThe amount [redacted] seeks to be reimbursed also seems to fluctuate with each attempt at contact.? Please see the attached email chain regarding the conflict with ***I have also attached the letter she sent to [redacted] declaring that she was falsely disputing chargesProof of the credit to ***'s account has also been attached.? Per the destruction of ***'s goods - these are all listed terms in our User Agreement which [redacted] agreed to upon signing up for our serviceClosure of the account was initiated by [redacted] and the terms of closure were explained to [redacted] twice (by two separate representatives) prior to closing her accountShe was aware that she was allowed two months after closure to call us and see if she had received anything in her accountIf she needed to retrieve those items then her account would need to be reopened in order to do soAfter the month period, the customer's account enters Termination and they no longer have access to their mailAnything that we are still holding at that point is securely destroyed [redacted] was aware that there were goods in her account during the month holding period yet refused to reopen her account in order to access them.? Please see attached for our Terms of Termination as part of our User AgreementThe full agreement can be accessed using the URL at the top of the page.? ? I hope this information is helpful but please let me know if you need anything else ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Mr*** had signed up for an account with Earth Class Mail on 1/24/for our professional plan that comes at a cost of $99.00/monthHe utilized a coupon that offered months of that service freeAt the end of that months free period a charge was made to Mr*** card for the 3rd month
of service as we did not have any record of a cancellation requestWe do keep logs of all cancellation requests from within our application and recordings of all phone calls and e-mails that we receive that are attached to a customers accountWe have a 30-day refund policy on our services that if cancelled within the first days of opening an account we allow for a refund of the plan feeWhen Mr*** contacted us on 3/28/in regards to the charge our representatives did make an exception to that policy and processed a refund for Mr*** of the $fee that had been chargedI have attached the confirmations of that from our payment gateway with what I can provide that does expose any of Mr*** personal information except for his nameRefunds once processed can take several business days before the issuing bank/credit card company posts them back to the account.

We are working with the client directly to get this resolved.

We have made several attempts and spent countless hours trying to correct this issue and make things right with ***Per the Houston address issue, she is correct - the address did not function as advertised for that particular shipmentShe was then forced to re-route the goods to our Seattle
facilityWe requested proof of the shipping cost, however, *** sent us an extended invoice which included costs from completely separate shipments and she sought reimbursement for the total amount of all of her shipments - not just the one that was the fault of our service. Having received her shipment at our Seattle facility, we generated the shipping cost using the weights and dimensions of the goodsWe calculated the total cost to be $and credited *** for that amount. *** has since disputed every possible charge incurred from using our service in the last two years (40+ cases)Each individual chargeback has been responded to with careful consideration and now we have finally reached the point where *** *** will no longer process her disputes against our company*** also sent a letter (post-chargebacks) declaring that all of the charges that she disputed were valid, but she is still upset about the Houston issue and is seeking restitution by disputing irrelevant chargesWe professionally managed ***'s mail without any issues for nearly two yearsWe made every reasonable attempt to correct this error but we could not honor arbitrary shipping costs with no clear backing evidenceThe amount *** seeks to be reimbursed also seems to fluctuate with each attempt at contact. Please see the attached email chain regarding the conflict with ***I have also attached the letter she sent to *** *** declaring that she was falsely disputing chargesProof of the credit to ***'s account has also been attached. Per the destruction of ***'s goods - these are all listed terms in our User Agreement which *** agreed to upon signing up for our serviceClosure of the account was initiated by *** and the terms of closure were explained to *** twice (by two separate representatives) prior to closing her accountShe was aware that she was allowed two months after closure to call us and see if she had received anything in her accountIf she needed to retrieve those items then her account would need to be reopened in order to do soAfter the month period, the customer's account enters Termination and they no longer have access to their mailAnything that we are still holding at that point is securely destroyed*** was aware that there were goods in her account during the month holding period yet refused to reopen her account in order to access them. Please see attached for our Terms of Termination as part of our User AgreementThe full agreement can be accessed using the URL at the top of the page. I hope this information is helpful but please let me know if you need anything else
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because the company is using chicanery in their reply to meTheir response is replete with duplicityI do not feel the matter is resolved. Sincerely,*** ***

? We have made several attempts and spent countless hours trying to correct this issue and make things right with ***Per the Houston address issue, she is correct - the address did not function as advertised for that particular shipmentShe was then forced to re-route the goods to our Seattle
facilityWe requested proof of the shipping cost, however, *** sent us an extended invoice which included costs from completely separate shipments and she sought reimbursement for the total amount of all of her shipments - not just the one that was the fault of our service.? Having received her shipment at our Seattle facility, we generated the shipping cost using the weights and dimensions of the goodsWe calculated the total cost to be $and credited *** for that amount.? ? *** has since disputed every possible charge incurred from using our service in the last two years (40+ cases)Each individual chargeback has been responded to with careful consideration and now we have finally reached the point where *** *** will no longer process her disputes against our company*** also sent a letter (post-chargebacks) declaring that all of the charges that she disputed were valid, but she is still upset about the Houston issue and is seeking restitution by disputing irrelevant chargesWe professionally managed ***'s mail without any issues for nearly two yearsWe made every reasonable attempt to correct this error but we could not honor arbitrary shipping costs with no clear backing evidenceThe amount *** seeks to be reimbursed also seems to fluctuate with each attempt at contact.? Please see the attached email chain regarding the conflict with ***I have also attached the letter she sent to *** *** declaring that she was falsely disputing chargesProof of the credit to ***'s account has also been attached.? Per the destruction of ***'s goods - these are all listed terms in our User Agreement which *** agreed to upon signing up for our serviceClosure of the account was initiated by *** and the terms of closure were explained to *** twice (by two separate representatives) prior to closing her accountShe was aware that she was allowed two months after closure to call us and see if she had received anything in her accountIf she needed to retrieve those items then her account would need to be reopened in order to do soAfter the month period, the customer's account enters Termination and they no longer have access to their mailAnything that we are still holding at that point is securely destroyed*** was aware that there were goods in her account during the month holding period yet refused to reopen her account in order to access them.? Please see attached for our Terms of Termination as part of our User AgreementThe full agreement can be accessed using the URL at the top of the page.? ? I hope this information is helpful but please let me know if you need anything else
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted]I am rejecting this response because the company is using chicanery in their reply to me. Their response is replete with duplicity. I do not feel the matter is resolved. Sincerely,[redacted]

Mr. [redacted] had signed up for an account with Earth Class Mail on 1/24/2017 for our professional plan that comes at a cost of $99.00/month. He utilized a coupon that offered 2 months of that service free. At the end of that 2 months free period a charge was made to Mr. [redacted] card for the 3rd month...

of service as we did not have any record of a cancellation request. We do keep logs of all cancellation requests from within our application and recordings of all phone calls and e-mails that we receive that are attached to a customers account. We have a 30-day refund policy on our services that if cancelled within the first 30 days of opening an account we allow for a refund of the plan fee. When Mr. [redacted] contacted us on 3/28/2017 in regards to the charge our representatives did make an exception to that policy and processed a refund for Mr. [redacted] of the $99.00 fee that had been charged. I have attached the confirmations of that from our payment gateway with what I can provide that does expose any of Mr. [redacted] personal information except for his name. Refunds once processed can take several business days before the issuing bank/credit card company posts them back to the account.

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Address: 548 Market Street, San Francisco, California, United States, 94104

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