Earth Development Lawn & Snow Contractors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Well, portions of that letter are true but, unfortunately, portions are not [redacted] did not meet with me as requested, I happen to see him outside and went out to talk with himIt was after our first encounter that I was requesting to meet with him again via phone calls to no avail.Had he took the time to meet with me chances are I would not have contacted the Revdex.com.I am not satisfied with his ideal of a resolutionI requested, and was told by both [redacted] and [redacted] that the employee who destroyed my lawn would not be coming back to my home, for further assurance, I was told it was put in thier computer that he was not to come hereThat particular employee has been the one returning to my home and continues to do poor work, completely missing portions of my lawnThe main issue is the portions of my lawn that are literally just dirt, no grass what so ever, I have been forced to view this muddy mess since June, my summer ruined, parties and picnics and bonfires canceledI want my lawn backNot next year, or the year after thatI feel the problem should have been fixed immediately, if that meant re sodding my yard, so be it [redacted] himself told me he had insurance and had already contacted themIs it because he does not want to make a claim that I am forced to deal with this? I feel I have been very kind and understanding regarding this situation, I am at a loss as to what to do nextAny help would be greatly appreciatedThank you [redacted]

I am beyond frustration with [redacted] s and Earth DevelopementThe reasons for my rejection are simple, I have been lied to over and over since the beginning of this fiasco[redacted] did not meet with me as he told you, I happened to be home and saw him pull up on my street, he left his truck running, door open in the middle of my streetHe made no attempt to come to the door, just looked at my front yardI went outside and asked him to come into the bavk yard ad it looked far worse then the front.Once in my back yard he explained to me what had happened and told me he would do whatever it took to make it rightI stated at that time that I understood accidents happened but, didn't want to be without a lawn all summet [redacted] stated again that he would do whatever necessary to make that happen and that he had already contacted his insurance He also told me he would be checking on the lawn periodically and that as soon as it was ready for an application he personally would be the one to come and apply itThat was the first and last time I spoke with [redacted] sI made many attempts to set up a meeting with him via the telephone and two different employeesBoth [redacted] and [redacted] said they would talk with [redacted] and set up a meeting within a weekNever happenedI also discussed with both [redacted] and [redacted] that I did not want an employee by the name of [redacted] to come to my home and service my lawnReason being, he is the one who did such a terrible job spraying the actual application that killed my lawn, large areas were completly missed [redacted] came back to my home on August 8th at 10:00am and I watched him completely miss portions of my yard as he used a spreader to deposit a granular fertilizer [redacted] left at 10:12am after putting a receipt on my front door stating what had been doneReceipt stated that he arrived at 10am and left at 10:and that a granular fertilizer and a liquid herbicide was appliedAnother lieHe was in and out in minutes and no spray was appliedI called Earth Development immediately upon reading the receipt and left a message that I did not want [redacted] back here again[redacted] called me a few days later and was not sure on the details of my situation but, after a lenghty and, what I thought, a pleasent conversation, he assured me that [redacted] would not be coming back to my homeHe told me he put it in the computer and another employee would be doing the services for my lawnAt this time he also told me that he and [redacted] would be coming out the following week to go over my concernsThat never happenedAnd, low and behold, on September 9th, [redacted] was here againThis time he wrote [redacted] on the receipt left on the front doorAgain, I was home and saw who was here and what type of work wad done.More lies and shoddy work [redacted] now claims the affected areas of my lawn have been over-seeded on September 14th and I should have grass shortlyI don't see that happening as it rained here on the 17th and washed away most of the seed that was put down.Hopefully, upon reading this, b

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWell, portions of that letter are true but, unfortunately, portions are not [redacted] did not meet with me as requested, I happen to see him outside and went out to talk with himIt was after our first encounter that I was requesting to meet with him again via phone calls to no avail.Had he took the time to meet with me chances are I would not have contacted the Revdex.com.I am not satisfied with his ideal of a resolutionI requested, and was told by both [redacted] and [redacted] that the employee who destroyed my lawn would not be coming back to my home, for further assurance, I was told it was put in thier computer that he was not to come hereThat particular employee has been the one returning to my home and continues to do poor work, completely missing portions of my lawnThe main issue is the portions of my lawn that are literally just dirt, no grass what so ever, I have been forced to view this muddy mess since June, my summer ruined, parties and picnics and bonfires canceledI want my lawn backNot next year, or the year after thatI feel the problem should have been fixed immediately, if that meant re sodding my yard, so be it [redacted] himself told me he had insurance and had already contacted themIs it because he does not want to make a claim that I am forced to deal with this? I feel I have been very kind and understanding regarding this situation, I am at a loss as to what to do nextAny help would be greatly appreciatedThank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Well, portions of that letter are true but, unfortunately, portions are not. [redacted] did not meet with me as requested, I happen to see him outside and went out to talk with him. It was after our first encounter that I was requesting to meet with him again via phone calls to no avail.Had he took the time to meet with me chances are I would not have contacted the Revdex.com.I am not satisfied with his ideal of a resolution. I requested, and was told by both [redacted] and [redacted] that the employee who destroyed my lawn would not be coming back to my home, for further assurance,  I was told it was put in thier computer that he was not to come here. That particular employee has been the one returning to my home and continues to do poor work, completely missing portions of my lawn. The main issue is the portions of my lawn that are literally just dirt, no grass what so ever, I have been forced to view this muddy mess since June, my summer ruined, parties and picnics and bonfires canceled. I want my lawn back. Not next year, or the year after that. I feel the problem should have been fixed immediately, if that meant re sodding my yard, so be it. [redacted] himself told me he had insurance and had already contacted them. Is it because he does not want to make a claim that I am forced to deal with this? I feel I have been very kind and understanding regarding this situation, I am at a loss as to what to do next. Any help would be greatly appreciated. Thank you.                                                                      [redacted]

On 6/18/15, Mrs. [redacted]’ lawn was treated as part of our Fertilization & Weed Control Service. The treatment consisted ofa granular slow release fertilizer and liquid herbicide to kill weeds. As soon as we learned about the damage to Mrs.[redacted]’ lawn, I immediately visited the damaged lawn. I...

did not speak directly with Mrs. [redacted] on my first visit.At first, we were unable to determine the cause of the damage so I called our vendor. Our vendor came into town andlooked at the damaged lawn. He informed us that the batch of liquid herbicide had been mixed incorrectly and that thelawn should come back if it was watered.I then stopped back a second time to visit with Mrs. [redacted] as she requested. I notified her of why it happened andinformed her to water it and it should come back. I also mentioned that if the affected areas didn't come back that wewould take care of the situation and make things right.To compensate Mrs. [redacted] for the inconvenience we offered her a free year of service for the 2016 season (a $200value) along with a free aeration in the fall of 2015 (a value of $75). This was communicated via a letter we sent to Mrs.[redacted].Mrs. [redacted] called about a month after the incident and spoke to [redacted] who said that we would do the right thingand make the situation right in the event that the lawn did not come back.Mrs. [redacted] again called and spoke with [redacted]. [redacted] assured Mrs. [redacted] that we would remedy the situation andtold Mrs. [redacted] that we would use an Over-Seeding machine in the affected areas once conditions where ideal whichwas likely to be mid to late September.As you can see, we have had plenty of communication with Mrs. [redacted] on over 5 different occasions. We’ve apologizedto Mrs. [redacted] several times and have compensated her for her troubles. We have also made it clear that we are abusiness with high integrity and that we plan on doing the right thing and fixing the damage that we caused. Onceconditions allow, we fully intend on repairing the damage by over-seeding the affected areas.If you have any questions or concerns, please feel free to contact me at the contact information below.Warm regards,[redacted] – PresidentEarth Development, Inc.Phone: 920

To whom it may concernAs of 9/14/15, the affected areas of Mrs. [redacted] lawn have been overseeded. With proper care on behalf of Mrs. [redacted] (ensuring proper watering), the areas that were affected will grow new grass. We, along with most lawn care professionals, believe the fall is the best time to plant new grass. The warm days and cool nights are ideal for growth.  We will not be sodding the affected areas of Mrs. [redacted] lawn because it will not look good and is not an accepted practice in our industry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Well, portions of that letter are true but, unfortunately, portions are not. [redacted] did not meet with me as requested, I happen to see him outside and went out to talk with him. It was after our first encounter that I was requesting to meet with him again via phone calls to no avail.Had he took the time to meet with me chances are I would not have contacted the Revdex.com.I am not satisfied with his ideal of a resolution. I requested, and was told by both [redacted] and [redacted] that the employee who destroyed my lawn would not be coming back to my home, for further assurance,  I was told it was put in thier computer that he was not to come here. That particular employee has been the one returning to my home and continues to do poor work, completely missing portions of my lawn. The main issue is the portions of my lawn that are literally just dirt, no grass what so ever, I have been forced to view this muddy mess since June, my summer ruined, parties and picnics and bonfires canceled. I want my lawn back. Not next year, or the year after that. I feel the problem should have been fixed immediately, if that meant re sodding my yard, so be it. [redacted] himself told me he had insurance and had already contacted them. Is it because he does not want to make a claim that I am forced to deal with this? I feel I have been very kind and understanding regarding this situation, I am at a loss as to what to do next. Any help would be greatly appreciated. Thank you.
     
                                                                 [redacted]

I am beyond frustration with [redacted]s and Earth Developement. The reasons for my rejection are simple, I have been lied to over and over since the beginning of this fiasco.[redacted] did not meet with me as he told you, I happened to be home and saw him pull up on my street, he left his truck running, door open in the middle of my street. He made no attempt to come to the door, just looked at my front yard. I went outside and asked him to come into the bavk yard ad it looked far worse then the front.Once in my back yard he explained to me what had happened and told me he would do whatever it took to make it right. I stated at that time that I understood accidents happened but, didn't want to be without a lawn all summet. [redacted] stated again that he would do whatever necessary to make that  happen and that he had already contacted his insurance.  He also told me he would be checking on the lawn periodically and that as soon as it was ready for an application he personally would be the one to come and apply it. That was the first and last time I spoke with [redacted]s. I made many attempts to set up a meeting with him via the telephone and two different employees. Both [redacted] and [redacted] said they would talk with [redacted] and set up a meeting within a week. Never happened. I also  discussed with both [redacted] and [redacted] that I did not want an employee by the name of [redacted] to come to my home and service my lawn. Reason being, he is the one who did such a terrible job spraying the actual application that killed my lawn, large areas were completly missed. [redacted] came back to my home on August 8th at 10:00am and I watched him completely miss portions of my yard as he used a spreader to deposit a granular fertilizer. [redacted] left at 10:12am after putting a receipt on my front door stating what had been done. Receipt stated that he arrived at 10am and left at 10:25 and that a granular fertilizer and a liquid herbicide was applied. Another lie. He was in and out in 10 minutes and no spray was applied. I called Earth Development immediately upon reading the receipt and left a message that I did not want [redacted] back here again.[redacted] called me a few days later and was not sure on the details of my situation but, after a lenghty and, what I thought, a pleasent conversation, he assured me that [redacted] would not be coming back to my home. He told me he put it in the computer and another employee would be doing the services for my lawn. At this time he also told me that he and [redacted] would be coming out the following week to go over my concerns. That  never happened. And, low and behold, on September 9th, [redacted] was here again. This time he wrote [redacted] on the receipt left on the front door. Again, I was home and saw who was here and what type of work wad done.More lies and shoddy work. [redacted] now claims the affected areas of my lawn have been over-seeded on September 14th and I should have grass shortly. I don't see that happening as it rained here on the 17th and washed away most of the seed that was put down.Hopefully, upon reading this, b

On 6/18/15, Mrs. [redacted]’ lawn was treated as part of our Fertilization & Weed Control Service. The treatment consisted ofa granular slow release fertilizer and liquid herbicide to kill weeds. As soon as we learned about the damage to Mrs.[redacted]’ lawn, I immediately visited the damaged...

lawn. I did not speak directly with Mrs. [redacted] on my first visit.At first, we were unable to determine the cause of the damage so I called our vendor. Our vendor came into town andlooked at the damaged lawn. He informed us that the batch of liquid herbicide had been mixed incorrectly and that thelawn should come back if it was watered.I then stopped back a second time to visit with Mrs. [redacted] as she requested. I notified her of why it happened andinformed her to water it and it should come back. I also mentioned that if the affected areas didn't come back that wewould take care of the situation and make things right.To compensate Mrs. [redacted] for the inconvenience we offered her a free year of service for the 2016 season (a $200value) along with a free aeration in the fall of 2015 (a value of $75). This was communicated via a letter we sent to Mrs.[redacted].Mrs. [redacted] called about a month after the incident and spoke to [redacted] who said that we would do the right thingand make the situation right in the event that the lawn did not come back.Mrs. [redacted] again called and spoke with [redacted] assured Mrs. [redacted] that we would remedy the situation andtold Mrs. [redacted] that we would use an Over-Seeding machine in the affected areas once conditions where ideal whichwas likely to be mid to late September.As you can see, we have had plenty of communication with Mrs. [redacted] on over 5 different occasions. We’ve apologizedto Mrs. [redacted] several times and have compensated her for her troubles. We have also made it clear that we are abusiness with high integrity and that we plan on doing the right thing and fixing the damage that we caused. Onceconditions allow, we fully intend on repairing the damage by over-seeding the affected areas.If you have any questions or concerns, please feel free to contact me at the contact information below.Warm regards,[redacted] – PresidentEarth Development, Inc.Phone: 920

Review: Destroyed my lawn-killed large portions, missed large portionsDesired Settlement: I want my lawn back. Have been looking at this catastrophe since June.

Business

Response:

On 6/18/15, Mrs. [redacted]’ lawn was treated as part of our Fertilization & Weed Control Service. The treatment consisted ofa granular slow release fertilizer and liquid herbicide to kill weeds. As soon as we learned about the damage to Mrs.[redacted]’ lawn, I immediately visited the damaged lawn. I did not speak directly with Mrs. [redacted] on my first visit.At first, we were unable to determine the cause of the damage so I called our vendor. Our vendor came into town andlooked at the damaged lawn. He informed us that the batch of liquid herbicide had been mixed incorrectly and that thelawn should come back if it was watered.I then stopped back a second time to visit with Mrs. [redacted] as she requested. I notified her of why it happened andinformed her to water it and it should come back. I also mentioned that if the affected areas didn't come back that wewould take care of the situation and make things right.To compensate Mrs. [redacted] for the inconvenience we offered her a free year of service for the 2016 season (a $200value) along with a free aeration in the fall of 2015 (a value of $75). This was communicated via a letter we sent to Mrs.[redacted].Mrs. [redacted] called about a month after the incident and spoke to [redacted] who said that we would do the right thingand make the situation right in the event that the lawn did not come back.Mrs. [redacted] again called and spoke with [redacted] assured Mrs. [redacted] that we would remedy the situation andtold Mrs. [redacted] that we would use an Over-Seeding machine in the affected areas once conditions where ideal whichwas likely to be mid to late September.As you can see, we have had plenty of communication with Mrs. [redacted] on over 5 different occasions. We’ve apologizedto Mrs. [redacted] several times and have compensated her for her troubles. We have also made it clear that we are abusiness with high integrity and that we plan on doing the right thing and fixing the damage that we caused. Onceconditions allow, we fully intend on repairing the damage by over-seeding the affected areas.If you have any questions or concerns, please feel free to contact me at the contact information below.Warm regards,[redacted] – PresidentEarth Development, Inc.Phone: 920

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Well, portions of that letter are true but, unfortunately, portions are not. [redacted] did not meet with me as requested, I happen to see him outside and went out to talk with him. It was after our first encounter that I was requesting to meet with him again via phone calls to no avail.Had he took the time to meet with me chances are I would not have contacted the Revdex.com.I am not satisfied with his ideal of a resolution. I requested, and was told by both [redacted] and [redacted] that the employee who destroyed my lawn would not be coming back to my home, for further assurance, I was told it was put in thier computer that he was not to come here. That particular employee has been the one returning to my home and continues to do poor work, completely missing portions of my lawn. The main issue is the portions of my lawn that are literally just dirt, no grass what so ever, I have been forced to view this muddy mess since June, my summer ruined, parties and picnics and bonfires canceled. I want my lawn back. Not next year, or the year after that. I feel the problem should have been fixed immediately, if that meant re sodding my yard, so be it. [redacted] himself told me he had insurance and had already contacted them. Is it because he does not want to make a claim that I am forced to deal with this? I feel I have been very kind and understanding regarding this situation, I am at a loss as to what to do next. Any help would be greatly appreciated. Thank you.