Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was in the office looking around for several minutes while the two gentleman in the office assisted other customers, if the sign had been "clearly posted", I would have noticed. Furthermore, when I made the phone call to complain, the man who answered the phone verbally agreed with my statement that there SHOULD be a sign posted in the office for customers to see, saying "yes, there probably should be"; implying that at the time I was there, there was NOT a sign posted. Although, of course, I'm sure there is now! Also, I agree that workers should not be held responsible for knowing what is a "work" truck and what's not, but I work in retail so I guess that's what frustrates me most about this whole situation. The man was polite and knowledgeable, but complete, good customer service includes being aware of your customer's needs and caring about your customers. I clearly had never been to this business before and obviously didn't completely understand the process. Had I known that others sometimes bring blankets to protect their vehicles from potential damage, I would have done just that! Regardless of what the customer is driving, why not suggest this to protect the person's property; that they've worked hard for, regardless of what the vehicle looks like. Just care. Or at least act like it. Furthermore, it is CLEARLY not a work truck! Who would willingly chose to do hundreds of dollars of damage to a vehicle over a twenty dollar load of gravel? I'm disappointed that there has never once been a "We're sorry that your vehicle was damaged" or an "I'm sorry that your visit to our business was a disappointing one". Only flat out denial of any responsibility.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was in the office looking around for several minutes while the two gentleman in the office assisted other customers, if the sign had been "clearly posted", I would have noticed. Furthermore, when I made the phone call to complain, the man who answered the phone verbally agreed with my statement that there SHOULD be a sign posted in the office for customers to see, saying "yes, there probably should be"; implying that at the time I was there, there was NOT a sign posted. Although, of course, I'm sure there is now! Also, I agree that workers should not be held responsible for knowing what is a "work" truck and what's not, but I work in retail so I guess that's what frustrates me most about this whole situation. The man was polite and knowledgeable, but complete, good customer service includes being aware of your customer's needs and caring about your customers. I clearly had never been to this business before and obviously didn't completely understand the process. Had I known that others sometimes bring blankets to protect their vehicles from potential damage, I would have done just that! Regardless of what the customer is driving, why not suggest this to protect the person's property; that they've worked hard for, regardless of what the vehicle looks like. Just care. Or at least act like it. Furthermore, it is CLEARLY not a work truck! Who would willingly chose to do hundreds of dollars of damage to a vehicle over a twenty dollar load of gravel? I'm disappointed that there has never once been a "We're sorry that your vehicle was damaged" or an "I'm sorry that your visit to our business was a disappointing one". Only flat out denial of any responsibility.
Regards,
[redacted]