Earth Pure Oil

We have looked into this transaction and we do see that a refund has tried to process on both charges on her account but they continue to be declined for a refund.  This could be a bank issue or a card issue.  We will resolve this issue by processing a paper check to issue this refund and...

have it sent out in the next two days.  Unfortunately we have no other way of taking care of this refund due to the bank declining to issue this refund to her card.  Customer may expect this refund check within 7 days.  Thank you for understanding.

I have processed a refund for this client to close this case.  See attached which shows the account has been refunded and the refund was approved.  Depending on the timeline with her bank this credit should post in the next few days.

Based on the terms and conditions of the offer which are available to the customer at the time of purchase explaining the auto ship program they are signing up for, they clearly state that the customer must call in prior to the end of the trial period to cancel the auto ship portion of the program.  I will however refund the $15 via check.  Customer may expect that check within 7-10 days.

Customer opted into a 2 week risk free trial to try one of our essential Oil products on a two week review.  Terms and conditions, which were agreed upon at the time of purchase, state that if customer is satisfied with the product they will be billed after the 14 day trial period for the...

product and be enrolled in the monthly auto-ship program.  Customer did not call to cancel the trial and was billed on her scheduled billing date after the trial period.  Customer called into customer service and was given the option to return the product and provide a tracking number and we would issue the refund. Customer then stated that rather than sending product back, she would just call her bank and dispute the charge to get her refund.  Once a customer disputes a charge with their bank, they are credited the money and it is taken from our account, so in this situation, if she did call her bank and disputed the charge, she would have already received her refund through her bank and therefore issuing a refund would not be allowed by the issuing bank as she already would have received her refund through the chargeback dispute process.We will consider this closed as customer has already filed for her refund through her chargeback dispute with her bank.

I have looked at the notes and it appears you do not live at the current address that we have on file for you.  In this case I have refunded the 4 transactions mentioned in your complaint.  Expect those to show on your statement in the next 5 days.  Please reach back out to customer...

service if you do not see those show on your transactions in the next week.   We are sorry that you were unaware of the recurring shipment program that was initiated at the time you signed up for our risk free trial.  This is a 2 week trial and if you do not cancel during the trial period you are then billed for the products and set up on our monthly shipping program.  You have been cancelled so there will be no other charges assessed to your account

I have read through the customer service notes and am sorry for the confusion Ms. [redacted] has encountered.  As a frame of reference, our merchant providers have requested that each specific product that is ordered by a client have a separate customer service number so I assume this is where the...

confusion came from.  When Ms. [redacted] called the first number, all of her transactions were cancelled from the autoship program, and the RMA (return authorization number) was issued at that time to have the customer send back all products ordered.  I have generated a refund for the three transactions today and those credits should show up on her billing statement within the next few days.  Total refunded today was $159.85 as requested.  I kindly ask that if the customer has not returned the product that she do so to complete the transaction.  Thank you.

We have reviewed the customer notes, and because of her being upset and not seeing the terms and conditions which are clearly posted right next to the submit button on the checkout page, we have issued full refunds for $74.95 and $64.95.  These refunds have been approved and should show up on...

customer credit card statement within 2-3 days.  Thank you.