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Earth Sheltered Technology, Inc

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Earth Sheltered Technology, Inc Reviews (3)

It was unfortunate to hear about the damage to Ms*** vehicle. Ms*** mentioned that it took a “long while” for us to get back to her. The issue was reported to us late Tuesday evening. Our General Manager called Ms*** on Wednesday to set up an
appointment with our Technical Facilities Manager for the next day (Thursday). We then promptly called her to explain our findings. After that, she called and left a message for me, which I returned when I got into the office that same afternoon As far as the conversation, I was very polite, however, Ms*** was not happy with the response and apparently took that as being rude.We reviewed the damage claim and we were able to determine that the issue with the tail light was due to the failure of the glue that holds the lens on. The glue was actually brittle and flakingBecause of that, the lens was delaminating from the body of the tail light assembly, causing it to stick out from the rear of the vehicle. The failure of the glue was a pre-existing condition that caused the issue at the wash. The car wash did not cause the problem. This is very similar to damage that could occur to a vehicle when metal is rusted or corrodedIn that situation, parts could come loose from the body of a car, again due to pre-existing conditions. Unfortunately, like all car washes, we cannot be responsible for any damages due to pre-existing conditions of a vehicle when it enters the wash. Each of our locations has a sign at the entrance explaining this policy.Sincerely,Jeffrey ***

We certainly understand Ms*** frustration. Buckmans Car Wash always strives to provide customer satisfaction. In the rare event that vehicle damage is caused by the car wash, we always take care of itIn this case, the damage was due to the failure of the glue on the tail light lens. The car wash did not cause the glue to fail, and for that reason is considered a pre-existing conditionJust touching a tail light would not cause it to fall off unless it was already compromisedAs an accommodation, we would be happy to install the light for Ms*** if she purchases it

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? Regards, *** ***
I accept the accommidation ? if I'm going to pay for the part and Buckmans pay for the installation by BMWSo that way it's gets done by the dealership and they would take responsibility if something happens after the factBuckmans can call Bmw to see how much the installation would cost which I'm assuming nothing compared to the part I'm willing to pay forThis will seal the deal and I could move on from this situation

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Address: PO Box 5142, Mankato, Minnesota, United States, 56002-5142

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