[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have had discussions with representatives of Freehold Ford We have agreed that they will once again sell the vehicle they received and reorder another vehicle for me; I have received an explicit guarantee from MrM [redacted] (the President) that, if the next vehicle comes early, then their representatives will not attempt to coerce me or my family into taking it early again.I would like to thank the Revdex.com for its assistance in this matter (simply mentioning your involvement was enough to get them to take the matter seriously) Thank you, [redacted] ***
5/26/2015Walid E***Freehold FordGeneral Sales Manager*** *** * ***Freehold, NJ 07728Revdex.com Serving New JerseyWhitehorse-Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 To Whom It May Concern,We have received from the Revdex.com a complaint on customer ***
***i, ID ***. This is in regards to a vehicle purchase he made here on February 13th, 2015. The vehicle was a Ford F-Lightening with Vin number ***On February 13th the customer stated above put in an Internet Lead in regards to the F-150. Three phone calls were exchanged in negotiation of the price of the vehicle and to leave a deposit to come and purchase the vehicle. A price of $9,was agreed upon before coming into the dealership. Customer asked about rust and other visible imperfections on the body of the vehicle. We let him know everything about the vehicle before coming down here.Upon customers’ arrival that same night (February 13th, 2015) he was shown the vehicle with VIN ending in *** He then went on a test drive of the vehicle of purchase. When he returned he asked about the Transmission light being on. We gave him the code that was on the service paperwork and let him know we were unaware of what that exact problem was. He himself said the truck drove great and he didn’t think it was a major issue with the vehicle. Vehicle was sold “Cosmetically and Mechanically As Is”. We had him sign the proper paperwork stating that during his time in the Finance Office. He was very happy with his purchase and drove the vehicle home that night. It was about an hour in a half drive from the dealership to his home.*** called the next day and spoke with me about the vehicle. It was a discussion about our service department. He stated the mechanics did not know anything, as he said he brought it to his own mechanic who stated there was nothing wrong with the vehicle (Ford F-Lightening). He then called four days later complaining the vehicle had major issues. I explained he could bring in the truck here to have it looked at by Freehold Ford’s mechanics. *** never showed up to do so.The complainant disputed the charges to his *** *** *for months. Finally after *** *** cleared the charges dispute the $9,charge went through to Freehold Ford. *** then called expressing he wanted $1,returned back to his *** *** for charges he incurred from other Auto Shops. I explained we would not refund him this amount ($1,200) and reminded him that he purchased the vehicle (Ford F-Lightening) “Cosmetically and Mechanically As Is”. ***As per our conversation today June 2, I will be out of the country for two weeks. If any further questions while I am away please contact John M*** **at *** Thank You, Walid E***General Sales ManagerFreehold Ford***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have had discussions with representatives of Freehold Ford. We have agreed that they will once again sell the vehicle they received and reorder another vehicle for me; I have received an explicit guarantee from Mr. M[redacted] (the President) that, if the next vehicle comes early, then their representatives will not attempt to coerce me or my family into taking it early again.I would like to thank the Revdex.com for its assistance in this matter (simply mentioning your involvement was enough to get them to take the matter seriously).
Thank you,
[redacted]
This Complaint has been resolved directly with the customerCustomer has advised that they are going to retract the complaint
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have had discussions with representatives of Freehold Ford We have agreed that they will once again sell the vehicle they received and reorder another vehicle for me; I have received an explicit guarantee from MrM [redacted] (the President) that, if the next vehicle comes early, then their representatives will not attempt to coerce me or my family into taking it early again.I would like to thank the Revdex.com for its assistance in this matter (simply mentioning your involvement was enough to get them to take the matter seriously) Thank you, [redacted] ***
5/26/2015Walid E***Freehold FordGeneral Sales Manager*** *** * ***Freehold, NJ 07728Revdex.com Serving New JerseyWhitehorse-Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 To Whom It May Concern,We have received from the Revdex.com a complaint on customer ***
***i, ID ***. This is in regards to a vehicle purchase he made here on February 13th, 2015. The vehicle was a Ford F-Lightening with Vin number ***On February 13th the customer stated above put in an Internet Lead in regards to the F-150. Three phone calls were exchanged in negotiation of the price of the vehicle and to leave a deposit to come and purchase the vehicle. A price of $9,was agreed upon before coming into the dealership. Customer asked about rust and other visible imperfections on the body of the vehicle. We let him know everything about the vehicle before coming down here.Upon customers’ arrival that same night (February 13th, 2015) he was shown the vehicle with VIN ending in *** He then went on a test drive of the vehicle of purchase. When he returned he asked about the Transmission light being on. We gave him the code that was on the service paperwork and let him know we were unaware of what that exact problem was. He himself said the truck drove great and he didn’t think it was a major issue with the vehicle. Vehicle was sold “Cosmetically and Mechanically As Is”. We had him sign the proper paperwork stating that during his time in the Finance Office. He was very happy with his purchase and drove the vehicle home that night. It was about an hour in a half drive from the dealership to his home.*** called the next day and spoke with me about the vehicle. It was a discussion about our service department. He stated the mechanics did not know anything, as he said he brought it to his own mechanic who stated there was nothing wrong with the vehicle (Ford F-Lightening). He then called four days later complaining the vehicle had major issues. I explained he could bring in the truck here to have it looked at by Freehold Ford’s mechanics. *** never showed up to do so.The complainant disputed the charges to his *** *** *for months. Finally after *** *** cleared the charges dispute the $9,charge went through to Freehold Ford. *** then called expressing he wanted $1,returned back to his *** *** for charges he incurred from other Auto Shops. I explained we would not refund him this amount ($1,200) and reminded him that he purchased the vehicle (Ford F-Lightening) “Cosmetically and Mechanically As Is”. ***As per our conversation today June 2, I will be out of the country for two weeks. If any further questions while I am away please contact John M*** **at *** Thank You, Walid E***General Sales ManagerFreehold Ford***
This Complaint has been resolved directly with the customer. Customer has advised that they are going to retract the complaint.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have had discussions with representatives of Freehold Ford. We have agreed that they will once again sell the vehicle they received and reorder another vehicle for me; I have received an explicit guarantee from Mr. M[redacted] (the President) that, if the next vehicle comes early, then their representatives will not attempt to coerce me or my family into taking it early again.I would like to thank the Revdex.com for its assistance in this matter (simply mentioning your involvement was enough to get them to take the matter seriously).
Thank you,
[redacted]