Earthcare Landscape Services

Complaint: [redacted]
I am rejecting this response because: The damage was strictly caused by improper protection and packing of the furniture into the moving truck.  Square Cow Moovers became "frantic" when they realized they were running out of truck space, and began cutting corners, hoping to compensate.  [redacted] was given a four year old washer and dryer set, in my effort to afford more space for remaining items.   Square Cow Moovers did rent a second truck, at their expense, but only after approaching me, and telling me I needed to find an alternate way to get all remaining items to Arizona.  My response to them was to begin unloading the truck, if they couldn't complete the "entire" move.  Only at that point, did they agree to acquire and pack the second truck, at their expense.Square Cow Moovers engaged [redacted] of Tucson, asking them to review the damage they had created, and provide a quote for repair.  [redacted] has provided me a price of $3000, minimum, to undo the damaged caused by the Square Cow Mooving team.  I have also given Square Cow Moovers the option of 1) Dealing with [redacted] independently, and having repair work completed between themselves, or 2) Provide me a check for the $3000.00, and I'll work directly with [redacted], it's their choice. Regards,
[redacted]

I would like to address the statement the client made depicting us as lacking concern or  having regret regarding the issues.  After the move was complete and management spoke with the client, we understood that the move did not go as planned and was imperfect....

 We immediately sent additional movers to help assist with rearranging boxes and reassembly of furniture.  When the damages were addressed, we sent a repair tech out to the clients house for repairs on three separate occasions, until the client was satisfied.     The client assured us that the repairs were finished correctly after the third visit.  There was never any mention of broken glass.  The movers we sent after the move was completed were sent to move boxes and furniture to the correct rooms and afterwards the client notified us that it was done to their approval.     The issue with the floor at the load site has been resolved to the new owners satisfaction.  There was a delay in the repair due to a mistype of the phone number but this has now been resolved.     In reference to the credit card being ran the following day without authorization is incorrect.  The client signed for authorization after the move was complete.  The lead mover, simply stated that the card would not be ran until the following morning.  It is not a practice to call after a move is completed for approval from a client.  A service had been completed, authorized and the credit card was run the following day.     As a Service Company we strive for excellence in customer service.  There is greater possibility for error on larger moves but we take the time to try to resolve each issue with a sense of urgency.  There was no additional cost to the client for the additional steps we made to resolve each issue.