EarthFirst, LLC

Initial Business Response / [redacted] (1000, 9, 2016/02/23) */ Contact Name and Title: Kirk [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @advanceddisposal.com We do show that the customer has called times in the past to report missed pickups and we strive to have no service issues With that being said, we are anxious to resolve the issue and make sure that the customer receives the proper service level OFFER: We will list the account on the route sheet as a special account and have the driver call in to the office to report if the trash is not out on any given weekNormally the driver documents the trash not out status on the route sheet but this will allow us to instantly document the information in the system when the office is alerted of the status If the customer can please confirm that the trash is to be picked up off Goshen Road at the address listed above, we will set everything up to try and eliminate any future problems Thanks Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ Contact Name and Title: Kirk [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: ***@earthfirstservices.com Customer had paid on a regular basis from July 24, 2014 thru May 12, 2015 which makes it seem like invoices were being received in... order to know how much and when to pay. We shut the customers service off for non-payment in November of 2015 which initiated the call to our office to determine the reason that the trash was not getting picked up. After being given the reason for not servicing the account the customer instructed us that they wanted to cancel and we scheduled the bin for pickup. The employee that picks up the cart for cancelled customers is instructed to take our cart and its contents when picking them up. If there was trash left at the non-paying customers location it would have been extra material setting outside of our cart. OFFER: We have cancelled the customers service and picked up our cart. We will write off the remaining balance of $87.24 owed by the customer and not pursue in collections. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are still refusing to mention their error in their billing department. I was unable to ever pay my bill on time because I never got a bill because they had the wrong name and address in their system until I made the the girl repeat to me what the spelling and complete address was. The only thing they had correct was the house number and the name of the road and at least the state was correct. City, zip and my name was nowhere near correct. Furthermore their billing information is just completely off and I have my bank statements to prove. So simply they need top correct the fact that if I cancelled my service for a pre pay bill I would not owe them anything. Not satisfied at all. Still saying horrible horrible company. And now they are saying that when they left garbage on the road that "it must have been the customer leaving rubbish outside the can" they are pitiful.

Initial Business Response /* (1000, 5, 2015/12/07) */
Contact Name and Title: Kirk [redacted] GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@earthfirstservices.com
Customer had paid on a regular basis from July 24, 2014 thru May 12, 2015 which makes it seem like invoices were being received in...

order to know how much and when to pay. We shut the customers service off for non-payment in November of 2015 which initiated the call to our office to determine the reason that the trash was not getting picked up. After being given the reason for not servicing the account the customer instructed us that they wanted to cancel and we scheduled the bin for pickup. The employee that picks up the cart for cancelled customers is instructed to take our cart and its contents when picking them up. If there was trash left at the non-paying customers location it would have been extra material setting outside of our cart.
OFFER:
We have cancelled the customers service and picked up our cart. We will write off the remaining balance of $87.24 owed by the customer and not pursue in collections.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are still refusing to mention their error in their billing department. I was unable to ever pay my bill on time because I never got a bill because they had the wrong name and address in their system until I made the the girl repeat to me what the spelling and complete address was. The only thing they had correct was the house number and the name of the road and at least the state was correct. City, zip and my name was nowhere near correct. Furthermore their billing information is just completely off and I have my bank statements to prove. So simply they need top correct the fact that if I cancelled my service for a pre pay bill I would not owe them anything. Not satisfied at all. Still saying horrible horrible company. And now they are saying that when they left garbage on the road that "it must have been the customer leaving rubbish outside the can" they are pitiful.

Initial Business Response /* (1000, 9, 2016/02/23) */
Contact Name and Title: Kirk [redacted] GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@advanceddisposal.com
We do show that the customer has called 2 times in the past to report missed pickups and we strive to have no service issues. ...

With that being said, we are anxious to resolve the issue and make sure that the customer receives the proper service level.
OFFER:
We will list the account on the route sheet as a special account and have the driver call in to the office to report if the trash is not out on any given week. Normally the driver documents the trash not out status on the route sheet but this will allow us to instantly document the information in the system when the office is alerted of the status.
If the customer can please confirm that the trash is to be picked up off Goshen Road at the address listed above, we will set everything up to try and eliminate any future problems.
Thanks.
Initial Consumer Rebuttal /* (2000, 11, 2016/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)