Earthlink Business

Initial Business Response /* (1000, 8, 2016/09/27) */
Unfortunately this warranty cannot be transferred to the third ownerIt is only transferable one time (within days of transfer of title) to the second owner which in this case would have been the seller of the home to the ***
We are
available to provide any service work in the future if necessary for a fee
Initial Consumer Rebuttal /* (3000, 10, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is unacceptableThe previous owner did NOT register the roof and it is indicated to us in the realtor disclosure that this transferable roof is applicable to us as the 2nd ownersWill someone from Maritime Permanent Roofing or *** please call us in person so we can discuss this furtherEven when we spoke to a representative on the phone about this, they indicated that there is a degree of uncertainty as to whether or not this warranty is transferrable because the 2nd owner never had it registeredI have a legal document indicated that it is transferable to us as the new owners
Final Consumer Response /* (2000, 20, 2016/10/17) */
An individual from Maritime Permanent Roofing phoned my home on Friday and we have been able to settle this roof warranty issue where the warranty will be transferred into our namesTherefore, I would like to have my complaint status changed to Satisfied as I am glad that this issue is finally resolved
Sincerely,
***