Earthscape Land Dev. Inc.

We try to maintain our policies fairly for everyone. Just like many other places, we require a receipt to honor the warranty. I would suggest maybe she go back to *** *** and see if they can get her a copy. If she can show us her credit card statement from ***'s we would accept that as well. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for the attention to this matterAs previously stated I did not retain the receipt from on year agoI was hoping that the company would take my word and replace the items in good faith.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We do warranty our toy and maintenance items for year. As stated, we do require proof of purchase to verify that its within the first year of purchase. She may contact us at *** *** or email us at ***. We will gladly warranty her item as long as she has
all the requirements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Swimline Corporation regarding complaint ID ***.Sincerely,*** ***

Hi, I do not show any record or correspondence with this customer.  We will gladly look into his warranty claim.  He can contact us at [redacted]. Thanks  David S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I recieved a response from the liner company and they said they had no e-mails from me.I must apologize because the e-mailswere sent to Namco Corp.that sold us the pool package.Namco said they were not responsible for the split in the liner and the liner company was not contacted .I will contact them and get back to you if they reject the warranty on the liner.Thanks
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We include our warranty policy with every liner.  It clearly states that the 1st year of warranty is a full rated warranty and the liner is replaced free of charge if the defect is in fact due to a manufacture's defect.  It also states that after the 1st year is goes into a prorated...

warranty and the amount owed is based on the purchase price and how many years after purchase it is being replaced.  Fading is not considered a manufacture's defect and would not normally be covered.  We typically find that is caused by the in balance of pool chemicals.  However, in this case we were willing to make an exception for this customer and and warranty it anyways.  If she would like a replacement we are willing to replace it based on the warranty policy.  Unfortunately she did not purchase it from as, as we are the manufacturer, so we can not issue a credit towards a future purchase.  That would be up to Pool Supplies.  I have included a copy of our warranty policy.  Sincerely, David S[redacted]Operations manager

[redacted] did contact us and is currently working with Kim, our warranty person.