Earthtrade Water

This order was placed through an independant distributor and not through Life Ionizers We do the fulfilment for the distributors We received the Revdex.com complaint after the refund was given and prior to issuing it, we tried to call the customer to inform her that the refund was scheduled, but the phone number on her order was not in service We located a current phone number for the client yesterday and talked to her and she indicated she could call you and ask to have the complaint removed We have worked very hard with our Revdex.com rating and have not had a complaint in the last month and would ask that you kindly do not count this as it was actually directed at an independant distributor.Sincerely,Life Ionizers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Good morning,I would like to recant my complaint against Life Water Ionizers, that I filed on 5/27/16.  I had a discussion with the Manager, [redacted].  The Company provide me an additional filter which appears to have the Life Water Ionizer working.  [redacted] assures me that if it does not work, she will reimburse my money.While I will always be unsatisfied with their Customer Service and the way they treat customers after the sale, the machine seems to be working at this time.Thank You for your expedient assistance in this matter.Sincerely,[redacted]   Regards,
[redacted]

Dear Revdex.com, [redacted] purchased her system through an organization that set up a group buy for its members. In the presentation that she watched before buying, it specifically states that they had a 30 day period to return their machine with the normal return and processing fees. [redacted]...

requested a refund on a used machine well past her 30 day return period.. Even though she was well past the return period we were considerate of [redacted]’s request and sent her the paperwork for a refund on her machine, which she agreed to, and signed, and we have on file.  Her refund was issued last month. We have fulfilled our agreement with [redacted] at this point. From the site she ordered from:   "EXCLUSIVE GROUP BUY INCENTIVES (only this month) ·         Wholesale price (up to $1,500 off!) ·         LIFETIME warranty on parts and labor on models M9 and above ·         Chlorine-removing showerhead filter ($39 value) ·         How to Eat Right In the Real World ·         Life Ionizer book on how to use alkaline and acid water for a healthy lifestyle BUY LIFE IONIZERS® WITH CONFIDENCE ·         30 Day money back guarantee* ·         Lifetime warranty on parts and labor for high end LIFE Ionizers" Additionally the information below is on the website she purchased through: *Normally, LIFE does not provide a return policy when equipment is purchased at wholesale price. For (omitted) customers only, LIFE is providing a 30-day return policy with a 15% restocking fee plus shipping." Sincerely Life Ionizers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved. Hi I just wanted to say the whole contacting thing is NOT true and YES I talked to a [redacted] yesterday said that I should have been called the day before and that I was refunded  after getting off the phone I checked my email and saw I had also just received an email 2 minutes before she contacted me  when she contacted me she was a little upset which I can't say I was very happy either however after explaining the situation and how I never could get anyone to respond to me then she understood . I will be retracting this complaint but I truly want my  money back in my account where I can see it before I do that Thankyou
Regards,
[redacted]

[redacted] was refunded in August and emailed and phoned with the confirmation number.  Credit cards can take up to 14 days to show a credit on a statement.  We apologize for any inconvenience that the customer experienced, but feel this is not a valid complaint since the refund was...

completed, the customer was notified and we have no control over how credit cards process refund credits.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THE FOLLOWING IS MY RESPONSE   1.        NOT UNTIL AFTER I MADE THE TELEPHONE PURCHASE AND RECEIVED A COPY OF THE BILLING STATEMENT WAS I MADE AWARE OF A DIFFERENT SET OF RULES , i.e. A WHOLESALE AGREEMENT.   2.       I WAS LED TO BELIEVE THAT I WAS BEING OFFERED A DISCOUNT OF 20% OFF THE RETAIL PRICE. I WAS NOT CHARGED THE WHOLESALE PRICE.   3.       FURTHERMORE, MINE WAS NOT A RETURN BUT RATHER A CANCELLATION. THE PURCHASE WAS MADE VERY LATE ON FRIDAY, APRIL 17TH AND…I PHONED EARLY ON MONDAY MORNING (AT 10AM P.S.T.) TO MAKE MY REQUEST TO CANCEL.   4.       THERE WAS NO WAY THAT ANY TECHNICAL CHANGES/ADJUSTMENTS WOULD HAVE BEEN MADE.   5.       THEIR FOLLOWING STATEMENT IS TOTALLY ERRONEOUS…” We informed him the only fee would be the card transaction fee of 3% and all other costs were waived. He agree to this and we sent him the return authorization (RA) form.”  IT WAS ONLY AFTER SEVERAL PHONE CALLS AND EMAILS EXPRESSING MY REQUEST,  THAT THEY RETURNED MY CALL AND AGREED TO HONOR MY REQUEST.  NEVER BEFORE DID THEY MENTION ANYTHING ABOUT ANY FEES.  IT WAS ONLY AFTER I RECEIVED THE  “RA” FORM THAT I BECAME AWARE OF A FEE RATHER THAN FULL REFUND. 6.        I THEN CALLED AND QUESTIONED THE SALES REP/MGR WHO CLAIMED NO KNOWLEDGE OF THE FEES BUE WOULD HAVE HIS MGR CALL ME TO EXPLAIN/DISCUSS. BY NOW I REALIZED I WAS NOT DEALING WITH A REPUTABLE GROUP OF PEOPLE AND DETERMINED TO SEEK HELP VIA YOUR OFFICE.  I FAXED THE RA FORM BACK AND PLANNED TO DISPUTE THE FEES VIA MY CREDIT CARD COMPANY. 7.        PER MY INITIAL COMPLAINT WITH YOUR OFFICE, I HAVE BEEN WAITING FOR MY REFUND SINCE APRIL 20TH AND STILL NOT RECEIVED REIMBURSEMENT.  ON MAY 12TH., I RECEIVED A REVISED AGREEMENT PROMISING TO REFUND 100%.   8.        I IMMEDIATELY FAXED THE FORM BACK AND HAVE A CONFIRMATION DATED MAY 12TH AT 10:41PM CST.  AS OF THIS WRITING OF FRIDAY, MAY 15TH.  I HAVE RECEIVED ZERO MONIES CREDITED TO MY ACCOUNT.   NOTE:  I JUST RECEIVED MY BILLING STATEMENT FROM MY BANK AND… PAYMENT IS DUE ON/BY JUNE 1ST.   AFTER WAITING PATIENTLY FOR LIFE IONIZERS TO RESOLVE THIS IN AN EXPEDITIOUS AND AMICABLE MANNER,  IN ORDER TO PROTECT MY GOOD CREDIT REPUTATION, I WILL BE CONTACTING MY BANK AND FILING A DISPUTE.  FURTHERMORE, IF 100% CREDIT IS NOT RECEIVED WITHIN THE NEXT 5 BUSINESS DAYS,  I PLAN TO ALSO FILE A FAIR CREDIT COMPLAINT WITH THE ATTORNEY GENERAL(S) OF CALIFORNIA AS WELL AS TEXAS.   SINCERELY,   [redacted]
Regards,
[redacted]

As a
courtesy to our customers, we offer financing in order to create an affordable
way for anyone to be able to own and enjoy our water ionizers Due to the
nature of the financing, there are fees and stipulations that include the unit
not being eligible for
our trial period In order to make this very clear
to the customer without any confusion, we do include a cover letter that goes
over this specific issue This signed agreement is included
In
regards to the water ionizer being wet, all water ionizers are tested before
being sent out The ionizer is fitted with brand new inner filters after
it is tested and the unit is drained This is an industry wide "good practices" standard,
so that every unit that is shipped out is calibrated and performing at it's top
performance for the client's specific water quality
Six
days after receiving the unit, Mr[redacted] voiced his concerns about the wet unit
The water ionizer that Mr[redacted] received was not used, but as a courtesy,
we shipped him another unit
Life
Ionizers manufactures and distributes the highest quality units on the
market We pride ourselves in creating a happy, healthy experience,
so we are open to waiving the "no return" clause for his finance purchase, so if Mr[redacted] would still like to return his unit, we
can accept the unit back with the standard return policy of 15% processing fee
and shipping fees subtracted. He will need to email us and request a new RA form
Sincerely,Life Ionizers

Review: I received a very wet unit with strong odor. I talked to sales person and manager, they both said a few drops is ok because they test the units before sending out, but recognized there was too much water and would be issuing exchange. However, I want a full refund and will be sending back all items received from them because of their water testing practices. I believe their products to be a health risk and risk to the electronics components, thus a fire hazard. No product should be considered new (as they are advertising) after they under go water testing. These are more likely returns from former customers without proper sanitary drying practices. Based on volume of water in my unit, its unlikely they replaced the filters as well and that can cause serious illness depending on how long the water has been aging in the filter chamber. I talked to the manager [redacted], he indicated that I could not return based because I financed the unit. I was not made aware of this. I looked at the 2 "finance" document they wanted me to sign for financing. Neither document explicitly states that "By agreeing to finance with us, you can no longer qualify for a return" or the effect if. One document is clearly designed for deception. 99% of it states how much they care and their wonderful warrantee. The last sentence reads "All sales through finance plans, leasing and third party funding are final sales and are fully covered under stated warranties.", hoping customers wont catch the "final sales". Also, "final sales" is implied by LI no return/warantee, it is not explicit. Final sales can also be a reference to last transaction. More importantly, the 2nd finance agreement document states in text immediately after the signature and date "have 60 day return policy". Their own fiance document is contradicting this allege policy. In any case,I am basing my return for full refund based on false advertising that products are new and deceptive business practices.Desired Settlement: I want a full refund. No attempt was ever made to install per fire risk due to volume of water so there is no usage whats so ever. I rejected the 2nd exchange unit by UPS. I am sending back the first unit.

Business

Response:

As a

courtesy to our customers, we offer financing in order to create an affordable

way for anyone to be able to own and enjoy our water ionizers. Due to the

nature of the financing, there are fees and stipulations that include the unit

not being eligible for our trial period. In order to make this very clear

to the customer without any confusion, we do include a cover letter that goes

over this specific issue. This signed agreement is included.

In

regards to the water ionizer being wet, all water ionizers are tested before

being sent out. The ionizer is fitted with brand new inner filters after

it is tested and the unit is drained. This is an industry wide "good practices" standard,

so that every unit that is shipped out is calibrated and performing at it’s top

performance for the client’s specific water quality.

Six

days after receiving the unit, Mr. [redacted] voiced his concerns about the wet unit.

The water ionizer that Mr. [redacted] received was not used, but as a courtesy,

we shipped him another unit.

Life

Ionizers manufactures and distributes the highest quality units on the

market. We pride ourselves in creating a happy, healthy experience,

so we are open to waiving the "no return" clause for his finance purchase, so if Mr. [redacted] would still like to return his unit, we

can accept the unit back with the standard return policy of 15% processing fee

and shipping fees subtracted. He will need to email us and request a new RA form.

Sincerely,Life Ionizers

Review: I purchase a ionizer from Life ionizers.com

On May 13-2013 I order filters for my unit,They charge my credit card for $404.78. They send me some filters,but they don't have filter # 1 in stock. I am call them many times and send them many emails, but they don't have them. I can't use this unit without filter #1,because It is a computerize unit and when filter gone unit is tern off automatically. I spoke to [redacted]@earthtrade.com-she is a sales rep. for my order she told to wait longer,and I spoke to [redacted] -she told me that nothing she can do about it and she refuse to negotiate. As today my credit card company base on all emails and time length give me my money back $404.78 for purchasing different addition filters, but I still have expensive unit that I cannot use without this filter #1. I been waiting almost 6 month, and I have all emails, invoice. when I purchase the unit I live in the different address; [redacted] Parker. Co 80134Desired Settlement: I will like to send unit back for full refund,so I can buy unit that always have a filters in stock. Or replace this unit with different unit,that always have a filters in stock. and been around longer.

Business

Response:

This misunderstanding stemmed from the customer's address changing. The filters were sent, but to her old address. Customer has been sent the filters and the problem has been resolved.

Review: I had many questions to ask about the Life Ionizer. The man I spoke with at least three times prior to January 16, was [redacted], however the voice did not always sound the same. On January 16, [redacted] told me the particular Ionizer I wanted was $2597 and was on sale for $1997 with free shipping and the sale would end that day. He also told me that they had just run out of the 7 plate Ionizers and had permission to give me the 9 plate for the same price. He assured me that a new shipment could be in the next morning. It was my choice at that time to take advantage of the better machine and the sale price of $1997. I then paid $1997 with my credit card. The next day I felt I had made a big mistake with out consulting my family so I called [redacted] at 12:45 PM and told [redacted] I was sorry but I needed to cancel my order. He immediately became combative and said "why would you do that? Did someone call you? Who called you?" I told him no one had called. He was talking fast and loud and said I had called him a liar! I was so shook up I am sorry I don't remember what all he said after that except he said, "well, I already sent it this morning". I felt that statement was a "I'll fix you" situation. I asked him for the order number and tracking number. At 2:35 PM I canceled the credit card payment. Everything I have ever ordered online I have received a order confirmation immediately. I didn't receive it the next day so sent him an email asking again. The third time I called him and he was very sweet. " Hello [redacted], how are you today?" He then told me he had just sent an email and it was there. When I checked on the tracking, the order was processed and ready for UPS at 6:25 PM which was 4 1/2 hours after I canceled the order. I told [redacted] I would not be able to accept the package and he said I would pay for postage going both ways plus restocking fee I believe he said 15%. He evidently was in a hurry when he wrote the address for the package because it was wrong. UPS called me and said there was no such address. This was a friends house as I do not have delivery in my area. The friend was expecting UPS delivery that day as well and the post man knew where it was. The package was refused and returned.Desired Settlement: Have [redacted] pay his own fees for shipping and restocking since he had plenty of time to cancel the order, and release the credit card payment back to me.

Business

Response:

Dear [redacted],

I have reviewed your comments and have contacted the independent Life dealer that you purchased from. Your package had been picked up by UPS prior to your call. He has agreed to absorb all shipping and restocking fees and you have already been refunded 100%.

Have a Healthy Day,

Life Ionizers

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I bought an ionizer and have had a wonderful experience with the company. enough said.

Review: I thought I was purchasing a product from Life Ionizers and they were not to charge my credit card until the product shipped. I actually placed the phone order in February, but do not have the exact date. I was told I would not be charged until the item shipped. I was charged a down payment of $1000.00 on 3/22/13 and a payment was charged on 5/10/13 for $116.42. After several calls I was told they were waiting on a part to ship...(then they should not have charged me). On May 2 I wrote requesting to cancel the order and refund my money. Thai talked me into not cancelling. I still waited for the product and it never came. Then later I was told it had shipped and we had received it. I said no, we never received it, we got two boxes of promo material, but never received the LC11. They finally admitted, it had not been shipped....I wanted a refund and to cancel the order. They agreed and said I would get a refund. It has been almost a month now and still no refund. Today 6/20/13 I contacted my credit card company and they are filing a dispute on my behalf.Desired Settlement: They need to refund the full amount $1116.42 that was charged to my credit card. They have had my money for three months and I never received the product that I had ordered. This is no way to do business! BEWARE!!!!

Business

Response:

ear Revdex.com,The client special ordered a commercial ionizer which had to be custom built for her in South Korea. Due to special molds that needed to be made, this particular unit's preparation was not as quick as usual and we then had it shipped by boat with one of our other shipments in order to send it to her for free. A deposit is required when a special order is made. The unit was ready to be shipped out to the client, but she decided she wanted a refund because of the delay. The client was refunded last week prior to this complaint and was notified as soon as it was done.Sincerely,[redacted]

Review: I bought a water ionizer from a guy named [redacted] and the very next day called to cancel as my order had not even shipped yet told me it did it was a lie told me had to wait till Monday last wk so he could talk to his manager [redacted] but that he would take care of it I told him I couldn't get it right now because my car was broke and I needed the money to pay for it. When I called back I wanted to talk to someone else he then rudely asked me if I had been searching the internet and if I had found something else as they get those calls all of the time I told him NO and he then told me again he would take care of it on Monday. So I called back on Monday found out even though they never shipped it or ANYTHING that I would get a full refund but that it will take 7 to 14 business days which I find very odd that my order was pending and as soon as I called Friday night that it then appeared posted all I want is my MONEY back as since the car broke we also had some of our deck burn up I NEED that money back sooner than later and I don't feel number 1 that they should have continued the process knowing I wanted to cancel also I don't feel I should have to wait for my money back .. I originally planned on getting a machine after I got things taken care of but now they have messed with me and we're very rude and I'm done!!!!Desired Settlement: I want my money back by Wednesday April 22nd or sooner Thankyou

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Hi I just wanted to say the whole contacting thing is NOT true and YES I talked to a [redacted] yesterday said that I should have been called the day before and that I was refunded after getting off the phone I checked my email and saw I had also just received an email 2 minutes before she contacted me when she contacted me she was a little upset which I can't say I was very happy either however after explaining the situation and how I never could get anyone to respond to me then she understood . I will be retracting this complaint but I truly want my money back in my account where I can see it before I do that Thankyou

Regards,

Business

Response:

This order was placed through an independant distributor and not through Life Ionizers. We do the fulfilment for the distributors. We received the Revdex.com complaint after the refund was given and prior to issuing it, we tried to call the customer to inform her that the refund was scheduled, but the phone number on her order was not in service. We located a current phone number for the client yesterday and talked to her and she indicated she could call you and ask to have the complaint removed. We have worked very hard with our Revdex.com rating and have not had a complaint in the last 12 month and would ask that you kindly do not count this as it was actually directed at an independant distributor.Sincerely,

Review: Part I - I purchased a Life Ionizer 9200 on 2/11/11 for $2,200. This unit was purchased through my alternative health care practitioner, who was a distributor of the product.. At that time I was told by Ms. [redacted], my practitioner, and also read in the manual, that there were two filters in the unit, both of which would have to be replaced at intervals which would be indicated by the machine itself. Per the manual, the expected life of the filters is about 4,226 quarts for the first filter and 8,453 quarts for the 2nd filter. The manual also mentioned that, in areas of very hard water, a routine cleaning of built up acid may be necessary. I am one person using this machine to filter my drinking water (approximately 64 oz per day, and some for cleaning vegetables, etc which could bring the total to a gallon or slightly more per day. That equates to approximately 1460 - 2000 qts per year. So when I had to replace the 1st filer in in March of 2013, that made sense. My second filter is going strong and hasn't needed to be replaced yet. I have used no citric cleaner until recently because the water in my community is not particularly hard. The manual (which comes with the unit) says this unit "has an unconditional lifetime warranty, guaranteed forever with no restrictions". One would expect the warranty in the manual is the correct one. However, I was called by my Ms. [redacted]'s office in Octoberr, 2012, to advise that I needed to use a citric acid cleaner once a year. Then shortly after, I received an e-mail advising that this cleaner needs to be done 3 x a year to maintain the warranty and told me I could view my warranty on line. These units with shipping are $42 each! At this time, I reviewed the online Warranty (which I didn't know existed since there is a warranty in the manual) which also stated that internal filters need to be changed annually. Why should I, a single user of the unit, be forced to change my filters as often as someone with a family using the machine? However, this is also now stated in the online warranty. It seems that the manual's warranty and the online warranty are often at odds with each other which caused confusion. Especially since no one notified me that there was a newer warranty. So my issue is this - I purchased the unit, knowing one set of requirements and now those requirements have changed. And I am being told that not following these new requirements can void my warranty. If I had been informed prior to purchase this probably would have altered my decision to purchase. This is deception true and simple. Part II- On March 4, 2013, I called the company because I wanted to speak to someone about these issues and as a result, began a correspondence with them, beginning with [redacted] who sent me to [redacted], who sent me to [redacted], who sent me to [redacted]. The first three could not help me as I was wanting to talk to a manager and they are all technical or sales people. A manager, in my opinion, is the only party that can help get this resolved as I am not interested in any more discussion of the technical matter. Also, [redacted] acted very unprofessional in his response, as he called me a [redacted] and cursed at my in an e-mail. The last person, [redacted], has never gotten back to me in spite of 3 or 4 follow-up emails and phone calls during successive weeks. All in all probably 10-12 calls, e-mails, most with no response.Desired Settlement: What I would like from this company is acknowledgement that their information regarding the requirements for this unit are vague and have changed during the two years that I had my unit without my being aware. If they were in place prior to my purchase then the sale was based on deceptive and dishonest sales tactics.. And also an agreement that if I do the citric cleaner once a year and change my internal filters when determined by the machine that my warranty will not be voided. And I need this to be in writing

Business

Response:

Dear [redacted],

We appreciate your interest in your health and ongoing support.

According to the records you

purchased a Life 9200 model (the 9000 series) on February 11, 2011 with the

serial number of [redacted]. Our warranties are listed in the manual that is

included at the time of purchase and that is the warranty that is assigned to

your specific machine. No following changes in the warranty will affect your

machine. Your warranty is a lifetime warranty on parts and a 5 year warranty on

labor. We suggest using one citric acid cleaning cartridge per year and the

internal filters replaced when the machine indicates they need replacing, but

it will not void your warranty if they are not used.

I believe that this follows your guidelines as to what you requested and a

signed copy of this agreement has been mailed to you.

Sincerely,

EarthTrade Water

Manufacturer of Life Ionizers

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I contacted this company on February 25, 2016 to place an order for filters costing approximately $375. The representative took my order, but never mentioned that one or more of the filters were on back order and therefore the order would not ship for weeks. About a week after placing the order, I contacted a representative and was told the order would ship the following Tuesday. I waited another week...still no filters arrived. I again contacted the representative on 3/10/2016 and was told the filters will ship on Tuesday 3/15. Mind you, my payment was processed on 2/25, so they are earning interest on my money. Also, they have not initiated ANY communication with me to let me know what's going on. I have initiated all of the communication. What a terrible way to do business. I guess they can do whatever they want... who else can I order these filters from.

Review: ON FRIDAY, APRIL 17, 2015 I MADE A TELEPHONE ORDER IN THE AMOUNT OF $5,373.60. AFTER FURTHER CONSIDERATION AND DUE TO PERSONAL CIRCUMSTANCES,ON MONDAY, APRIL 20TH., I DECIDED TO CANCEL THE ORDER AND TELEPHONED THE SAME INDIVIDUAL(S) WHO HANDLED MY ORDER ( [redacted]; [redacted]). I WAS UNABLE TO REACH EITHER PARTY BUT DID LEAVE VOICE MSGS FOR BOTH AS WELL AS STATE MY REQUEST TO THE TELEPHONE RECEPTIONIST.HAVING NOT YET RECEIVED A CALL BACK AS OF TUESDAY APRIL 21ST, I AGAIN TELEPHONED AND WAS UNABLE TO REACH EITHER PARTY AND AGAIN LEFT VOICE MSGS. I ALSO IMMEDIATELY PUT MY REQUEST IN WRIIING AND SENT AN EMAIL TO BOTH [redacted] AND [redacted]. SHORTLY THEREAFTER, I RECEIVED A CALL BACK FROM [redacted] WHO WAS DISAPPOINTED IN MY DECISION BUT QUITE PROFESSIONAL AND UNDERSTANDING. HE ASSURED THAT HE WOULD FORWARD MY REQUEST TO THE APPROPRIATE DEPT. FOR HANDLING.ON WEDNESDAY, I RECEIVED AN EMAIL FROM [redacted] WHICH INCLUDED A RETURN AUTHORIZATION THAT I NEEDED TO COMPLETE, SIGN AND RETURN, WHICH I DID VIA FAX IMMEDIATELY UPON RECEIPT OF IT. I WAS TAKEN ABACK,HOWEVER, WHEN IT STATED THAT THERE WOULD BE A 3% PROCESSING FEE TO REIMBURSE THEM FOR THE CREDIT CARD FEE. I CALLED FOR [redacted] AND ASKED HIM ABOUT THIS FEE AND EXPRESSED MY DISAPPOINTMENT IN THEIR NOT HONORING THEIR VARIOUS PROMISES/ADVERTISEMENTS FOR A FREE 60 DAY TRIAL.I COULD, PERHAPS UNDERSTAND A REASONABLE RESTOCKING OR RETURN FEE IF THE MERCHANDISE HAD BEEN SHIPPED AND I HAD USED IT. IN THIS CASE, HOWEVER, IT" NEVER LEFT THE SHOP".Desired Settlement: I WOULD LIKE THE FULL AMOUNT OF CHARGES ($5,373.60) TO MY CREDIT CARD TO BE REFUNDED. IT SHOULD BE FURTHER NOTED THAT MY INITIAL REQUEST FOR CANCELLATION AND REFUND WAS MADE ON APRIL 20TH. THE MANAGER, THAI, SPEAKING ON BEHALF OF TAVONNI LESTER, THE EXECUTIVE OFFICE ADMINISTRATOR STATED THAT MY REFUND WOULD BE RECEIVED IN 7-10 DAYS. AS OF THIS WRITING, NO REFUND HAS BEEN CREDITED TO MY ACCOUNT.

Business

Response:

Dear [redacted],Complaint ID # [redacted] This order was a wholesale order and our website and the customer's invoice states the below.Here is the gist of the return policy below when it comes to wholesale orders: All sales are final when purchased wholesale and are not REFUNDABLE.· These units were custom-built for this wholesale customer, as well as two (2) wholesale Life Dealer kits. The customer called to cancel his order and, as a courtesy, we cancelled it for him. We informed him the only fee would be the card transaction fee of 3% and all other costs were waived. He agreed to this and we sent him the return authorization (RA) form. This form was not returned to us and it appears that the customer did not want to honor his agreement, so he went to the Revdex.com.· We have now sent him a new Return Authorization form to sign that provides him with a 100% credit to his card.Sincerely,Life IonizersReturn PolicyWe invite you to try out our new range of LIFE Ionizers™ and enjoy the benefits for 60 days. We are so sure that you will be satisfied with your ionizer that we offer a 60 day money-back guarantee. Our technicians custom build each unit to your specifications at the time of the order and calibrate your electrolysis chamber and add options like UV Light Technology, Laser Energy Technology and the Energy Frequency Technology. They also perform a full water report and then custom design your filtration system for optimum water quality. Because of the fact that units are custom built, your sale is considered to be at the time the order is placed and we provide you with a generous return policy starting at this point in time. If at any time within the first 60 days of your purchase you wish to return your unit, we will give you a full refund, minus a 15% return fee and processing fee.· No return can be accepted without our prior authorization. We will not accept unauthorized returns.· All sales are final when purchased wholesale, and are not REFUNDABLE.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

THE FOLLOWING IS MY RESPONSE 1. NOT UNTIL AFTER I MADE THE TELEPHONE PURCHASE AND RECEIVED A COPY OF THE BILLING STATEMENT WAS I MADE AWARE OF A DIFFERENT SET OF RULES , i.e. A WHOLESALE AGREEMENT. 2. I WAS LED TO BELIEVE THAT I WAS BEING OFFERED A DISCOUNT OF 20% OFF THE RETAIL PRICE. I WAS NOT CHARGED THE WHOLESALE PRICE. 3. FURTHERMORE, MINE WAS NOT A RETURN BUT RATHER A CANCELLATION. THE PURCHASE WAS MADE VERY LATE ON FRIDAY, APRIL 17TH AND…I PHONED EARLY ON MONDAY MORNING (AT 10AM P.S.T.) TO MAKE MY REQUEST TO CANCEL. 4. THERE WAS NO WAY THAT ANY TECHNICAL CHANGES/ADJUSTMENTS WOULD HAVE BEEN MADE. 5. THEIR FOLLOWING STATEMENT IS TOTALLY ERRONEOUS…” We informed him the only fee would be the card transaction fee of 3% and all other costs were waived. He agree to this and we sent him the return authorization (RA) form.” IT WAS ONLY AFTER SEVERAL PHONE CALLS AND EMAILS EXPRESSING MY REQUEST, THAT THEY RETURNED MY CALL AND AGREED TO HONOR MY REQUEST. NEVER BEFORE DID THEY MENTION ANYTHING ABOUT ANY FEES. IT WAS ONLY AFTER I RECEIVED THE “RA” FORM THAT I BECAME AWARE OF A FEE RATHER THAN FULL REFUND. 6. I THEN CALLED AND QUESTIONED THE SALES REP/MGR WHO CLAIMED NO KNOWLEDGE OF THE FEES BUE WOULD HAVE HIS MGR CALL ME TO EXPLAIN/DISCUSS. BY NOW I REALIZED I WAS NOT DEALING WITH A REPUTABLE GROUP OF PEOPLE AND DETERMINED TO SEEK HELP VIA YOUR OFFICE. I FAXED THE RA FORM BACK AND PLANNED TO DISPUTE THE FEES VIA MY CREDIT CARD COMPANY. 7. PER MY INITIAL COMPLAINT WITH YOUR OFFICE, I HAVE BEEN WAITING FOR MY REFUND SINCE APRIL 20TH AND STILL NOT RECEIVED REIMBURSEMENT. ON MAY 12TH., I RECEIVED A REVISED AGREEMENT PROMISING TO REFUND 100%. 8. I IMMEDIATELY FAXED THE FORM BACK AND HAVE A CONFIRMATION DATED MAY 12TH AT 10:41PM CST. AS OF THIS WRITING OF FRIDAY, MAY 15TH. I HAVE RECEIVED ZERO MONIES CREDITED TO MY ACCOUNT. NOTE: I JUST RECEIVED MY BILLING STATEMENT FROM MY BANK AND… PAYMENT IS DUE ON/BY JUNE 1ST. AFTER WAITING PATIENTLY FOR LIFE IONIZERS TO RESOLVE THIS IN AN EXPEDITIOUS AND AMICABLE MANNER, IN ORDER TO PROTECT MY GOOD CREDIT REPUTATION, I WILL BE CONTACTING MY BANK AND FILING A DISPUTE. FURTHERMORE, IF 100% CREDIT IS NOT RECEIVED WITHIN THE NEXT 5 BUSINESS DAYS, I PLAN TO ALSO FILE A FAIR CREDIT COMPLAINT WITH THE ATTORNEY GENERAL(S) OF CALIFORNIA AS WELL AS TEXAS. SINCERELY, [redacted]. [redacted]

Regards,