There is an issue with KIA Motor Finance and the disposition of the vehicle in question Erik [redacted] , our General Manager is trying to resolve the matter for the customer and Northtown has been in contact with the customer on this matter There is however no firm date at this moment as to when this will be resolved We will update the file as information becomes available and keep the customer updated
Response to Complaint ID: [redacted] I have read the customers complaint and reviewed the transaction in questionMr [redacted] came to us with an issue for the heater and a window not working properlyDuring the cheprocess he was advised and it is documented that if the repair was covered he had a $deductible that he would be responsible forMy employee should have also informed Mr [redacted] at the same time that if the repairs were not covered and he chose not to repair them, he would be responsible for the $diagnostic chargeIf the repairs are completed by us we generally will wrap the diagnostic charge in with the repairNorthtown is a reputable company that stands behind the recommendations we make for repairsIt is for this reason that we must do a thorough diagnostic for all issues even when we may think we know the problem beforehandThat being said, I do not believe that my employee properly explained this to Mr [redacted] and I will therefore be refunding the $Please have Mr [redacted] contact me directly to arrange a refund ###-###-#### Extor [redacted] @ [redacted] .com [redacted] Service Manager Northtown CJDR
After several attempts to help Ms [redacted] , at no charge to her, it is apparent that we were unable to keep her satisfied with the purchase of her [redacted] We have refunded her original deposit that she put down on her purchase as she had requested in her complaintHopefully she will be happy with her new purchase.Sincerely, [redacted] General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below.Problem Description:I complained 11/22/to the Revdex.com regarding a rebate that is owed to me from Northtown Automotive*** from the Revdex.com called me mon.(12/07/14) stating that northtown has been trying to call me to resolve my complaintShe stated or you stated that they have been trying to resolve our disagreement and that they needed my registration and license*** copied all of that 09/23/when I went thereHe wanted to know if I still owned the car in question and I said I didHe asked me for my registration and licenseI gave that to him He copied itI am sure their cameras can back this up on that dayI told him that I could not find my warranty and whyHe told me that they have them in a warehouse and when they found time someone would go thereI told him that he was reading the details of the warranty to me from his computer so I didn't understand why they had to go to a warehouseHe said they do have to locate it at their warehouseBut in the meantime I should keep looking for itEvery time I went to have my car serviced at the dealership I inquired about coverage from the warranty regarding the work I was having doneThey would check in the computer and tell me that the work I needed at that time was not covered by the warrantyHow would they know that? Through osmosis? This has been going on for over wks nowThey are trying to run out the contractI spoke to what I thought was a nice man over wks ago who said he would mail the rebate info out because it sat on ***' desk for weeks but that hasn't happenedNow they want me to take more time and burn up more gas to do over again what I have already doneThis is harassmentWhen I called to speak to *** (11/11/14) he reused to return my callI had not spoken to him since 9/23/when I had an appointment with him,just plain ignorant trustThe man is a demonHe did call me but his tone of voice sounded angry because he wanted to discuss this Revdex.com thing*** *** bank sent me a letter 09/03/stating that I purchased a service agreement through a dealership at the inception of my loanYOU MAY BE ELIGIBLE FOR A REBATEFOR INQURIES RELATED TO WARRANTY REBATES, PLEASE CONTACT THE DEALERSHIP LISTED ON YOUR ACCOUNT AGREEMENT,IF APPLICABLESHOULD YOU HAVE ANY QUESTIONS REGARDING THE ABOVE OR HAVE ANY FUTURE FINANCIAL NEEDS PLEASE DO NOT HESITATE TO CONTACT US, the letter states from the bankLoan #*** * *** was the paid loan servicing processor####-###-####fax# ###-###-####I thought that I was dealing with a reputable companyNow I am also going to contact the bankThey probably have the warranty #The dealership is trying to let the warranty expireI know whats' upThis an addition to my complaint 11/22/initiallyMy complaint id # is ***!
Desired Outcome:Respect and refund check!
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem Description:This is only a response regarding complaint #[redacted]. I recieved your response [redacted] 02/17/2015. [redacted] is right. The warranty did expire. I bought an extra warranty for $1868 which I never should have bought from a fast talking slick financial counselor that I didn't need and he knew it. Every time I thought I could use it, I was told by the service dept I could not. When I finally got the phone # of the warranty company from the bank, I called them. I finally found out what it covered and it was much more than what they told me. Out of $1868, I had about $30 of repairs covered. That was a jammed passenger side lock. I paid them every time I went there. It discouraged me from going because dealer repair prices are so steep. I paid out almost $3,000 to [redacted] for repairs and I don't know how much to other mechanics. This is my fault because I did not know my benefits and they were not going to tell me. I investigated too late. I talked to a very nice man in [redacted]. ( warranty person ) I called the same co. 3 was ago and the young man I spoke to was hostile. They must have alerted the warranty co. about my complaint. [redacted] still lied about returning the money to me and that's' how this all started. He refused to return any call from me after having me complete paperwork and did not send it out . I went there and spoke to his supervisor [redacted] 7 wks later to inquire about why I hadn't recieved my check and he lied and said he would take care of it. I did not get any response from any of these liars until I got the Revdex.com involved. I was treated like a preferred person when I was spending money. I just bought a car from one of their neighbors. I will discouraged anyone I know from going there. I feel ok now because my God has this. I rest it in His hands. They are without integrity and would never treat their family member in this manner. I say to [redacted], know your company policies and at least return calls to customers and not only when he thinks it is a sale to benefit his commission!
Desired Outcome:As stated above.
Regards,
[redacted]
[redacted] from the dealership left a message this morning for the Revdex.com. He stated that he was following up with me as the consumer has been contacted to work out this issue. Please confirm.
Response to Complaint ID: [redacted]
I have read the customers complaint and reviewed the transaction in question. Mr. [redacted] came to us with an issue for the heater and a window not working properly. During the check-in process he was advised and it is documented that if the repair was...
covered he had a $100 deductible that he would be responsible for. My employee should have also informed Mr. [redacted] at the same time that if the repairs were not covered and he chose not to repair them, he would be responsible for the $112 diagnostic charge. If the repairs are completed by us we generally will wrap the diagnostic charge in with the repair. Northtown is a reputable company that stands behind the recommendations we make for repairs. It is for this reason that we must do a thorough diagnostic for all issues even when we may think we know the problem beforehand. That being said, I do not believe that my employee properly explained this to Mr. [redacted] and I will therefore be refunding the $121.80. Please have Mr. [redacted] contact me directly to arrange a refund.
###-###-#### Ext. 120 or [redacted].com
[redacted]
Service Manager
Northtown CJDR
There is an issue with KIA Motor Finance and the disposition of the vehicle in question. Erik [redacted], our General Manager is trying to resolve the matter for the customer and Northtown has been in contact with the customer on this matter. There is however no firm date at this moment...
as to when this will be resolved. We will update the file as information becomes available and keep the customer updated.
After several attempts to help Ms [redacted], at no charge to her, it is apparent that we were unable to keep her satisfied with the purchase of her 2006 [redacted]. We have refunded her original deposit that she put down on her purchase as she had requested in her complaint. Hopefully she...
will be happy with her new purchase.Sincerely,
[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted] and it is accurate, yet the work has not been completed as of yet. Once the work is completed to my satisfaction, I will state that my complaint has been satisfied.
Regards,
[redacted]
There is an issue with KIA Motor Finance and the disposition of the vehicle in question Erik [redacted] , our General Manager is trying to resolve the matter for the customer and Northtown has been in contact with the customer on this matter There is however no firm date at this moment as to when this will be resolved We will update the file as information becomes available and keep the customer updated
Response to Complaint ID: [redacted] I have read the customers complaint and reviewed the transaction in questionMr [redacted] came to us with an issue for the heater and a window not working properlyDuring the cheprocess he was advised and it is documented that if the repair was covered he had a $deductible that he would be responsible forMy employee should have also informed Mr [redacted] at the same time that if the repairs were not covered and he chose not to repair them, he would be responsible for the $diagnostic chargeIf the repairs are completed by us we generally will wrap the diagnostic charge in with the repairNorthtown is a reputable company that stands behind the recommendations we make for repairsIt is for this reason that we must do a thorough diagnostic for all issues even when we may think we know the problem beforehandThat being said, I do not believe that my employee properly explained this to Mr [redacted] and I will therefore be refunding the $Please have Mr [redacted] contact me directly to arrange a refund ###-###-#### Extor [redacted] @ [redacted] .com [redacted] Service Manager Northtown CJDR
After several attempts to help Ms [redacted] , at no charge to her, it is apparent that we were unable to keep her satisfied with the purchase of her [redacted] We have refunded her original deposit that she put down on her purchase as she had requested in her complaintHopefully she will be happy with her new purchase.Sincerely, [redacted] General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below.Problem Description:I complained 11/22/to the Revdex.com regarding a rebate that is owed to me from Northtown Automotive*** from the Revdex.com called me mon.(12/07/14) stating that northtown has been trying to call me to resolve my complaintShe stated or you stated that they have been trying to resolve our disagreement and that they needed my registration and license*** copied all of that 09/23/when I went thereHe wanted to know if I still owned the car in question and I said I didHe asked me for my registration and licenseI gave that to him He copied itI am sure their cameras can back this up on that dayI told him that I could not find my warranty and whyHe told me that they have them in a warehouse and when they found time someone would go thereI told him that he was reading the details of the warranty to me from his computer so I didn't understand why they had to go to a warehouseHe said they do have to locate it at their warehouseBut in the meantime I should keep looking for itEvery time I went to have my car serviced at the dealership I inquired about coverage from the warranty regarding the work I was having doneThey would check in the computer and tell me that the work I needed at that time was not covered by the warrantyHow would they know that? Through osmosis? This has been going on for over wks nowThey are trying to run out the contractI spoke to what I thought was a nice man over wks ago who said he would mail the rebate info out because it sat on ***' desk for weeks but that hasn't happenedNow they want me to take more time and burn up more gas to do over again what I have already doneThis is harassmentWhen I called to speak to *** (11/11/14) he reused to return my callI had not spoken to him since 9/23/when I had an appointment with him,just plain ignorant trustThe man is a demonHe did call me but his tone of voice sounded angry because he wanted to discuss this Revdex.com thing*** *** bank sent me a letter 09/03/stating that I purchased a service agreement through a dealership at the inception of my loanYOU MAY BE ELIGIBLE FOR A REBATEFOR INQURIES RELATED TO WARRANTY REBATES, PLEASE CONTACT THE DEALERSHIP LISTED ON YOUR ACCOUNT AGREEMENT,IF APPLICABLESHOULD YOU HAVE ANY QUESTIONS REGARDING THE ABOVE OR HAVE ANY FUTURE FINANCIAL NEEDS PLEASE DO NOT HESITATE TO CONTACT US, the letter states from the bankLoan #*** * *** was the paid loan servicing processor####-###-####fax# ###-###-####I thought that I was dealing with a reputable companyNow I am also going to contact the bankThey probably have the warranty #The dealership is trying to let the warranty expireI know whats' upThis an addition to my complaint 11/22/initiallyMy complaint id # is ***!
Desired Outcome:Respect and refund check!
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem Description:This is only a response regarding complaint #[redacted]. I recieved your response [redacted] 02/17/2015. [redacted] is right. The warranty did expire. I bought an extra warranty for $1868 which I never should have bought from a fast talking slick financial counselor that I didn't need and he knew it. Every time I thought I could use it, I was told by the service dept I could not. When I finally got the phone # of the warranty company from the bank, I called them. I finally found out what it covered and it was much more than what they told me. Out of $1868, I had about $30 of repairs covered. That was a jammed passenger side lock. I paid them every time I went there. It discouraged me from going because dealer repair prices are so steep. I paid out almost $3,000 to [redacted] for repairs and I don't know how much to other mechanics. This is my fault because I did not know my benefits and they were not going to tell me. I investigated too late. I talked to a very nice man in [redacted]. ( warranty person ) I called the same co. 3 was ago and the young man I spoke to was hostile. They must have alerted the warranty co. about my complaint. [redacted] still lied about returning the money to me and that's' how this all started. He refused to return any call from me after having me complete paperwork and did not send it out . I went there and spoke to his supervisor [redacted] 7 wks later to inquire about why I hadn't recieved my check and he lied and said he would take care of it. I did not get any response from any of these liars until I got the Revdex.com involved. I was treated like a preferred person when I was spending money. I just bought a car from one of their neighbors. I will discouraged anyone I know from going there. I feel ok now because my God has this. I rest it in His hands. They are without integrity and would never treat their family member in this manner. I say to [redacted], know your company policies and at least return calls to customers and not only when he thinks it is a sale to benefit his commission!
Desired Outcome:As stated above.
Regards,
[redacted]
The service advisor told me to watch myself because I was acting like an [redacted] when I questioned the work that was done.
[redacted] from the dealership left a message this morning for the Revdex.com. He stated that he was following up with me as the consumer has been contacted to work out this issue. Please confirm.
Response to Complaint ID: [redacted]
I have read the customers complaint and reviewed the transaction in question. Mr. [redacted] came to us with an issue for the heater and a window not working properly. During the check-in process he was advised and it is documented that if the repair was...
covered he had a $100 deductible that he would be responsible for. My employee should have also informed Mr. [redacted] at the same time that if the repairs were not covered and he chose not to repair them, he would be responsible for the $112 diagnostic charge. If the repairs are completed by us we generally will wrap the diagnostic charge in with the repair. Northtown is a reputable company that stands behind the recommendations we make for repairs. It is for this reason that we must do a thorough diagnostic for all issues even when we may think we know the problem beforehand. That being said, I do not believe that my employee properly explained this to Mr. [redacted] and I will therefore be refunding the $121.80. Please have Mr. [redacted] contact me directly to arrange a refund.
###-###-#### Ext. 120 or [redacted].com
[redacted]
Service Manager
Northtown CJDR
There is an issue with KIA Motor Finance and the disposition of the vehicle in question. Erik [redacted], our General Manager is trying to resolve the matter for the customer and Northtown has been in contact with the customer on this matter. There is however no firm date at this moment...
as to when this will be resolved. We will update the file as information becomes available and keep the customer updated.
After several attempts to help Ms [redacted], at no charge to her, it is apparent that we were unable to keep her satisfied with the purchase of her 2006 [redacted]. We have refunded her original deposit that she put down on her purchase as she had requested in her complaint. Hopefully she...
will be happy with her new purchase.Sincerely,
[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted] and it is accurate, yet the work has not been completed as of yet. Once the work is completed to my satisfaction, I will state that my complaint has been satisfied.
Regards,
[redacted]