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East Alabama Medical Center

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Reviews East Alabama Medical Center

East Alabama Medical Center Reviews (6)

Disrespectfull and hateful staff
My sister is in ICUp and I live 4 hours from there they were told they could update me with her progress and for the last 3 days they have, I call one time a day late at night and now they wouldnt update me I was called a lier and told they wasnt going to take with me , the morning head supervisior her name was Katie said she would leave a note in the file that it was ok to talk to me and I was told she didnt tell me that she spoke with my niece and my nephew both and told them the same thing but I was called a lier and hubg up on , I know they are busy and I wasnt trying to by no means trying to take away care from any of the paitent but when they telk you they will talk with you then they should and not call you a lier and when you try to speak to the supervisior they are just as rude , for the past 3 days they have updated me and now its against the rules what changed the Doctor called and talked now the nurses are being hatefull jerks , if they cant be honest and courtious they need to be replaced with somebody who can , I have never been so disrespected as I was by them tonight.

An apology was extended by the manager of the business office for any confusion regarding the posting of payments made to the customers accounts. As a gesture of good will a discount was offered and excepted by the customer on 11/5/2015. The customer thanked the manager of the business office for calling her and resolving the issue. The business office manager gave the customer her telephone number in case the customer might need it in the future

In response to Revdex.com case #*** calls have been made to customer regarding her payment plans on accounts dating back a few yearsThese calls were customer service calls based on payment receipt. Accounts have been reviewed and current balance is outstanding and set up on a
payment plan and these accounts are in good standing that this time and the customer's credit has not been negatively effected. Letter mailed to customer on October 28th detailing the review of the accounts in questioned

On 12/17/13, Ms *** was referred to the business office for a price quote by hospital registration for her upcoming procedure. It was discussed at that time that Ms *** had a credit of $on account and that it would be applied. A quote of $8,less a
45% discount ($3,617.30) because Ms *** was uninsured leaving $4,was communicated on 12/17/to Ms***. It was noted that Ms *** could not pay anything at that time. The procedure took place on 12/19/13. The patient was screened for MediAssist. At that time,the patient was married, employed full time and was not disable. It was determined that the patient was not eligible for any programs. The actual charges for the procedure were $7,( $less than originally quoted) less a 45% discount (3,171.77) no insurance/self pay leaving a balance of $3,876.77. The $credit on previous account was applied leaving a balance on the account of $2,976.52. On 1/23/a payment of $was received$payments were received on 5/5, 6/26,7/11,8/11,9/15,10/for a total of $65. There have been no payments since 10/14/14. The balance due is $2,911.52. Regarding an anesthesia bill, without actually seeing the statement I would assume that this would be the anesthesiologist bill. Just like the surgeon the anesthesiologist would invoice the patient separate from the hospital.
Our business office has attempted to contact Ms *** by telephone without success over this past week in response to this complaint to the Revdex.com. The patients voice mail stated that the voicemail is full. *** *** Business Office Supervisor, will write a letter of response to the patient outlining the account as per above and will mail this to the address on record of *** *** ** * *** *** ***. Ms ***s will include her contact number if Ms *** would like to speak further with the business office. Any additional questions can be answered and payment arrangement can be made.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of withy you are not satisfied with this resolution.]
Regards,
[redacted]
It should be against the law for them to lie I was not given any amounts until billing statement made multiple calls for over payment amount and nobody knew. This is way over charge you can stay in hospital for less than outpatient cost & there is no missed calls on my phone from EAMC you may check my call history. I required NO extras only there 3 hours $7000 really? God as my witness they did not advice $7000 cost to me on Dec 17. Should not be legal to lie and cheat folks with health issues or anybody but taking advantage of sick is disgusting then flat lie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate that EAMC has applied a payment clearly labeled to the correct account.   I am not satisfied with their response because they have not addressed a bill write off.  They have also failed to respond to any bill reduction.  I will not be satisfied until they address these matters.  Reviewing the response that [redacted] has submitted, all of the calls received were not standard calls.  Multiple calls have been because of  incorrectly applied payments.   I have faithfully made my payments to this hospital without question even though they have continued to call me over and over again.   I would like my bill written off or reduced. 
Regards,
[redacted]

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