[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because their response is just excuses They put nothing in their response about resolving the issues at hand I have since paid my first payment of $246.00, which I was extremely hesitate to do because of all the work the vehicle needs But at the same time, they were saying they would repo my vehicle, and I need a vehicle since this is the only vehicle I have They have not heard from me because their customer service is so poor, what's the use? I would like them to resolve the issues I have with my vehicle instead of making excuses as to why they think the vehicle isn't working properly! The issues I am having with the vehicle are not something that will come within two months of owning the vehicle As for the heated driver seat, that is a very important part, especially when you have leather seats in this area where the temperature gets extremely low! Yes, we test drove the car, but you can only find out so much in a fifteen minute drive! As for a "poster" above a desk, I have no clue what he is talking about, and whatever it says I'm sure it doesn't say "buy a vehicle from us and once you sign the papers and give us your money, we don't care what is wrong with the vehicle, it's your problem now!" Like I have stated before, this isn't my first time buying a used or a new car, but it is my first time dealing with a dealership that doesn't want to stand behind the vehicles they sell! Regards, [redacted]
May 1, Dear [redacted] : I finally met Jekyll and HydeMy office is separated by two other offices, and I heard [redacted] on the evening of April 3, 2015, shouting loudlyWhen I got to the front office [redacted] was in my son's face shouting and pointing his finger in his face, and just a few moment before that my year old receptionist said he had been doing the same to herI told him to leave, at that point he got into my face shouting he was a customer and did not have to leave, I then demanded him to leave or I would call the police and have him removed, [redacted] is very conferential.We did everything we could to make the ***'s happy and you can see by the invoices attached, even agreeing to pay $for a tire we can purchase for $63, [redacted] called and spoke to MsW [redacted] , our receptionist, on March 26, 2015, she said he was very rude and threatening, said the tire blew outMsW [redacted] came to me and I told her to tell him to get a new tire and we would pay for itOn Saturday, March 28, 2015, they drove the car in on the tire he said blew out, and when we took it off to replace it, it was filled with fix-a-flatPrior to purchasing the car, he told my nephew, Shannon, he did not think this would pass West Virginia inspection, and he and his wife took the vehicle up the road to another inspection station, at Shannon's suggestion, and he came back and apologized to Shannon, saying the other station said it would pass inspectionHe negotiated the price and signed all of the documents and is of legal age, what is the problem now? The first payment was due on April 21, 2015, and has not been paidI would gladly refund the ***'s their money, but I am not going to refund the tax money, which has been paid to the state of West Virginia, or pay for four tires, when the vehicle only needed one tire, to match the other three on the vehicle that look newIt has cost us $commission to Shannon, the salesman, $to [redacted] for the extended warranty, $for a fill up of gas, $70,for two taillights, $for a crankshaft sensor that was working properly when the car left the lot, and $for the combo wiper-dimmer switch that was also working properly when the vehicle left our lot, for a total of $1,it cost us to sell this carSoto be rid of the ***'s, I will refund the down payment, less the sales taxes to be paid to the state of West Virginia, he can get them back from the state, and the tank of gas since they drove the vehicle miles, for a total refund of $2,410.00, and they can have their four tires back, I can buy them for $252,Cordially,Mike W Member
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: informationThe delarship never returned my calls or emails regarding the issueIf the warranty was issued on the date why did the owner's son say wait until the months is up to purchase the extendedBecause the delarship likes to give information and not hold up their end of the bargainI should have listened to the other reviews and people who told me and warned this company operated that wayIf so I wouldn't be in this position Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because their response is just excuses They put nothing in their response about resolving the issues at hand I have since paid my first payment of $246.00, which I was extremely hesitate to do because of all the work the vehicle needs But at the same time, they were saying they would repo my vehicle, and I need a vehicle since this is the only vehicle I have They have not heard from me because their customer service is so poor, what's the use? I would like them to resolve the issues I have with my vehicle instead of making excuses as to why they think the vehicle isn't working properly! The issues I am having with the vehicle are not something that will come within two months of owning the vehicle As for the heated driver seat, that is a very important part, especially when you have leather seats in this area where the temperature gets extremely low! Yes, we test drove the car, but you can only find out so much in a fifteen minute drive! As for a "poster" above a desk, I have no clue what he is talking about, and whatever it says I'm sure it doesn't say "buy a vehicle from us and once you sign the papers and give us your money, we don't care what is wrong with the vehicle, it's your problem now!" Like I have stated before, this isn't my first time buying a used or a new car, but it is my first time dealing with a dealership that doesn't want to stand behind the vehicles they sell! Regards, [redacted]
May 1, Dear [redacted] : I finally met Jekyll and HydeMy office is separated by two other offices, and I heard [redacted] on the evening of April 3, 2015, shouting loudlyWhen I got to the front office [redacted] was in my son's face shouting and pointing his finger in his face, and just a few moment before that my year old receptionist said he had been doing the same to herI told him to leave, at that point he got into my face shouting he was a customer and did not have to leave, I then demanded him to leave or I would call the police and have him removed, [redacted] is very conferential.We did everything we could to make the ***'s happy and you can see by the invoices attached, even agreeing to pay $for a tire we can purchase for $63, [redacted] called and spoke to MsW [redacted] , our receptionist, on March 26, 2015, she said he was very rude and threatening, said the tire blew outMsW [redacted] came to me and I told her to tell him to get a new tire and we would pay for itOn Saturday, March 28, 2015, they drove the car in on the tire he said blew out, and when we took it off to replace it, it was filled with fix-a-flatPrior to purchasing the car, he told my nephew, Shannon, he did not think this would pass West Virginia inspection, and he and his wife took the vehicle up the road to another inspection station, at Shannon's suggestion, and he came back and apologized to Shannon, saying the other station said it would pass inspectionHe negotiated the price and signed all of the documents and is of legal age, what is the problem now? The first payment was due on April 21, 2015, and has not been paidI would gladly refund the ***'s their money, but I am not going to refund the tax money, which has been paid to the state of West Virginia, or pay for four tires, when the vehicle only needed one tire, to match the other three on the vehicle that look newIt has cost us $commission to Shannon, the salesman, $to [redacted] for the extended warranty, $for a fill up of gas, $70,for two taillights, $for a crankshaft sensor that was working properly when the car left the lot, and $for the combo wiper-dimmer switch that was also working properly when the vehicle left our lot, for a total of $1,it cost us to sell this carSoto be rid of the ***'s, I will refund the down payment, less the sales taxes to be paid to the state of West Virginia, he can get them back from the state, and the tank of gas since they drove the vehicle miles, for a total refund of $2,410.00, and they can have their four tires back, I can buy them for $252,Cordially,Mike W Member
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: informationThe delarship never returned my calls or emails regarding the issueIf the warranty was issued on the date why did the owner's son say wait until the months is up to purchase the extendedBecause the delarship likes to give information and not hold up their end of the bargainI should have listened to the other reviews and people who told me and warned this company operated that wayIf so I wouldn't be in this position Regards, [redacted] ***