East Central Energy

Dear Member, We are sorry to hear you are dissatisfied with our billing practicesWe do not have a capital gains feeWe have attempted to connect with you by phone about your concerns because we need more information Summer and winter rates are used by ECE to collect what we need when we
need itAs a distribution cooperative, we do not generate electricityWe purchase it from our wholesale power supplier Members of our cooperative use more electricity in the summer during peak times, when energy is at its highest costWe have a summer rate to recoup those higher costsFrom September through May, our residential energy rate is cents per kilowatt hour, and from June through August, our residential energy rate is cents per kilowatt hourOur last rate adjustment was in All residential members pay the same rateFor homes with a medical necessity, we ask members to complete our Life Support Registration Form to alert us to a medical priority at the homeClick for more information and to download the formI encourage you to inquire about our budget billing programThe program averages your energy use for the last months and sets your monthly payment based on that amountThe benefit to members is to minimize the impact weather can have on their electric billClick to learn more about the budget billing programTo further discuss your account, please call us at ###-###-#### and ask for Jennifer or MartiWe look forward to hearing from you. Sincerely, Jennifer *** East Central Energy Member Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.although hijaking rates seasonally is an unfair practice they have their excuse The capital credit was explained to methank you for looking into the issue.-***