East Central Water & Sewer Authority

As previously stated, East Central does not have billing records back to April and when we looked on Missouri American’s website which is the customers water provider to see what winter usage she had during that time frame, their records only go back to

This response is in regards to the above complaintEast Central is the sewer utility for this customer and we bill based on winter water average consumption for their sewer billing which information is received from the customers water utility companyHowever, this customers complaint is for services in April and East Central does not retain billing records back to If I can be of any further assistance, please let me know [redacted]

Complaint: ***
I am rejecting this response because: water usage doesn't match with the sewerWe have all the paperwork And we have been overcharged We can provide documentation as well
Sincerely,
*** ***

As previously stated, East Central does not have billing records back to April 2010 and when we looked on Missouri American’s website which is the customers water provider to see what winter usage she had during that time frame, their records only go back to 2013.

This response is in regards to the above complaint. East Central is the sewer utility for this customer and we bill based on winter water average consumption for their sewer billing which information is received from the customers water utility company. However, this customers complaint is for...

services in April 2010 and East Central does not retain billing records back to 2010.   If I can be of any further assistance, please let me know.     [redacted]