East Coast Auto Brokers

I feel compelled to leave this review because I almost didn't call this company based on what looked like some negative feedback based on price but because I didn't see anything about bad service I went ahead and gave them a call I am glad I did Everyone I dealt with was fantastic Very friendly and courteous I will mention that I had another company come out and diagnose what was wrong with my heat pump They had a long list of parts that were needed While I did some research and their prices didn't seem bad, I just had a funny feeling about the whole situation That is when I contact Brady Flanary They come out and did their own diagnosis They found a bad part and replaced it after I gave them the go ahead What was interesting was I shared the list of parts that the other company wanted to replace The technician took his time and tested the other parts and found nothing wrong He also noticed that some of the parts listed weren't even on my system Going forward, I will only call Brady Flanary I experienced great service from beginning to end The technician who came out was very friendly and knowledgeable Well worth a couple of extra bucks I can say you get what you pay for

I called Brady Flanary on Aug1, to diagnose and fix the problem I was having with my electric heat/air system Brady Flanary had installed this system in for the previous property owner The problem was diagnosed to be a bad variable speed motor which was covered under the factory 10-yrparts warranty However, the 5-yr, warranty on labor had expiredBrady Flanary gave me a price for labor of $plus $for the service callI thought this price to be extremely high since I was told it was a couple hours work I sought a second opinion from another company whom diagnosed the same problem This company's price was $plus $for the service callI have learned from talking with others, even those whom have worked for Brady Flanary, of their dishonest pricing that takes advantage of those whom they feel they can Please avoid this company

Oct - My Furnace/AirCo goes down on my Goodman GMH80453ANABI call Brady-Flanary to have them come and take a look since I know next to nothing about gas furnaces and I want to be safe in knowing I can get a trusted HVAC company to handle this for meThe technician gives me an estimate of approx$+ Diagnostic FeeMoney is very tight, but we go ahead with the repair under the assumption a reputable HVAC company is going to deal fairly with usThe total bill was $741.17, which I paid on the spot right after the repair was made I have a second Goodman GMH80453ANA which unfortunately required the same fix on Jan The quoted price was drastically lower though at $+ Diagnostic FeeThis made me very curious and concerned I had been erroneously charged by Brady-FlanarySo I called them back and the lady in their office double checked the paperwork and prices and assured those were correct chargesI then decided to go online and in addition talk to a different HVAC companyDuring my subsequent conversation with Brady-Flanary office personnel I was told I was charge national average prices whatever this means I understand I probably have no legal grounds for making a small claims attempt, but this supposedly A+ rated HVAC company is obviously taking advantage of people when other HVAC companies in this area are at the very least charging reasonable prices for the componentsI was assured by Brady-Flanary I would get some documentation in order for the charges to add up, but they have not responded to that promise they made a week ago nor have they offered to reimburse additional unwarranted charges

I have been very happy with their service, selling their product and after care of customersI feel so confident with them as they do the work at [redacted] where I workI figured if hey kept me comfortable at work, why not at home! Bea Stuber, Winston-Salem, NC

My positive experience with Brady-Flanary HVAC, Incis worth notingI had excellent service start to finish with quality professional work deliveredAs a customer purchasing any service or product, I think most would agree that it is a welcome experience to have a company deliver quality work, results and serviceMy problem was diagnose accurately and my home system thoroughly checked above and beyond what I feel most would do while meeting or beating most companies pricesAll of the questions I had were answered with the knowledge and care of someone skilled, professional and intent on doing not just a good job but a great jobIf you're the kind of person who does this in your line of work then you'll certainly appreciate having Brady-Flanary handle your heating and air services Highly Recommended