East Coast Auto Source, Inc. Reviews (9)
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East Coast Auto Source, Inc. Rating
Description: AUTO PARTS & SUPPLIES-USED & REBUILT, AUTO DEALERS-USED CARS, AUTO PARTS & SUPPLIES-NEW
Address: 4180 Rocky Ford Rd., Bedford, Virginia, United States, 24523
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Review: We put a $200.00 deposit on a car and they cashed it even before we could get a loan. But we wasnt able to get a loan for a salvage car and east coast kept our depositDesired Settlement: We would like a part we might need. We got a loan for a non salvage car so we dont need a car npw just a part
Business
Response:
In regards to complaint #[redacted], Mrs. Wmmer’s ([redacted]) placed a $200 non-refundable deposit with us towards the purchase of a 2007 Ford Mustang on May 5th. Mrs. [redacted] was advised of the non-refundable status of her deposit at that time; it was NOT conditional upon her ability to obtain financing for the purchase of the vehicle. Please see the attached customer signed Buyers Order, agreeing to the non-refundable deposit. As for allowing credit to purchase parts, that is a separate entity and we are unable to transfer funds; especially as this is a non-refundable deposit on a vehicle purchase. We will allow Mrs. [redacted] to apply the deposit to any future in-stock vehicle purchase, as we have already offered her.
Thank you,
Review: After several conversations with [redacted] and [redacted] at East Coast Auto Source in Bedford, VA, I put a $500 credit card deposit on a 2005 Chevy Avalanche, then bank wired the remaining balance of the purchase price per their instructions. I did receive a sales contract after these transactions. Today I get a phone call that they can't sell me the vehicle because they don't have a title and never did. These are very poor business practices and I am incredibly DISSAPPOINTED! Why was the vehicle listed for sale online, why did you take my deposit, why did you let me pay to bank wire the money on a vehicle you can't sell? This business is very unprofessional and they have completely wasted a week of my time, many phone calls and my money! I've paid for a Carfax report on the vehicle and I've paid for the bank wire of the money. I am very upset with their poor professionalism. I also find this situation very fishy, I feel they changed their mind about selling the vehicle, or decided to sell it to any employee or similar. This situation just doesn't make sense, if they couldn't get the vehicles's title, how do they have possession of the vehicle in the first place??Desired Settlement: I want my sales contract fulfilled.
Business
Response:
On
Friday, July 11th, Mr. [redacted] called to inquire regarding a 2005 Chevrolet
Avalanche, #N448REDK. He was advised at the time the vehicle was being
sold on consignment and we were awaiting the title, please see the attached
Buyers Order stating “Waiting on Title. He
agreed to place a deposit via credit card. We then processed his deposit
and he returned the attached signed Buyers Order. We advised we would be in contact once we
received the title to complete the sale. On Tuesday, July 15th he
contacted our office, speaking with [redacted], advising he had sent the wire
transfer for the balance and to inquire if we had received the title. In
error, she advised Mr. [redacted] that we had received an Avalanche title in
recently. Later, it was realized the title we had received was for another
Chevrolet truck, not the 2005 Chevrolet Avalanche Mr. [redacted] had inquired
about. On Wednesday, July 16th, [redacted] was contacted and advised we would
not be receiving the title for the truck and therefore unable to complete the
sale. [redacted] contacted Mr. [redacted] immediately to advise of the
situation and apologize for our inability to complete the sale. We then UPS’d him an immediate refund of his
deposit, wire transfer of balance and his wire transfer fee expense on July 16th. We offer Mr. [redacted] our sincere apologies
for his inconvenience and are willing to work with him on any other vehicle in
our inventory. [redacted] has spoken with
Mrs. [redacted], on Friday, July 18th and agreed we would continue to
look for a similar vehicle that may suit them.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Review: East Coast Auto Source was listing used car part on [redacted]. I found the part that I want to buy and I called them on Feb 26. [redacted] (sale person was pick up the phone). East coast auto source was listed (Lexus RX330 dvd Roof Mounted for $450). I called and I negotiated the price with [redacted] and I asked [redacted] if I can buy whole entertainment system off from Lexus 2004 which totally 6 pieces that we agreed on the price for $1600 instead of 1 piece. [redacted] ask his boss ([redacted]) to approved on the sale which [redacted] did approved. [redacted] text me that he wouldn't take credit card or check. [redacted] ask me to do Wire transfer to their bank. I did the wire transfer on Feb 26, 2015. [redacted] confirmed that he received they money on Feb 27 15. On March 02 15 [redacted] text me that he got everything in today and ask me for my shipping address so he can get all of my 6 pieces ship out, but he also ask me again what year of the car that I order?? which mean he doesn't know what I ordered but he said he got everything which is a lie and trying to ask me to wire money to them. On March 11 2015 I texted [redacted] again for the tracking number. [redacted] keep delaying my response. I waited until March 19, 15 so I texted [redacted] again to ask when should I receive my part that I ordered? [redacted] reply that they just working on it to and short of guys and they running behind schedule. which I still give me them time and tried to understand about their situation. so I did told [redacted] that if too hard to get my part out from the car please cancel my order and refund my money back. WHICH WAS A LIE THEY CLAIMED THAT THEY GOT ALL OF THE SHIP TO BE SHIP OUT 3 WEEKS AGO. when I ask for refund [redacted] replied that they are getting it to ship out. and I said ok. [redacted] text again to ask me to wait for 1 more day because he claim that their computer system was down on March 23 15. At this point I refused to continue my purchase and ask for my money back. [redacted] replied on that same day that he would ship it out today. The next day March 24 15 [redacted] Sent me the tracking number which showed that they shipped on March 23 via [redacted] which show only 7lbs box. I called and talk to [redacted] who is the boss ask to confirm and make sure they are shipped me 6 pieces. [redacted] reply "Yes it was 6 pieces in the box" I waited 5 more days to receive the box. March 30 15 [redacted] delivery man arrived and I asked the [redacted] driver to wait while I open and inspect the product. when I opened the box it appear that [redacted] shipped me only 1 Navigation screen instead of 6 pieces. The [redacted] delivery man was my witness and I rejected the delivery and ask the [redacted] to return it back to the sender, because the order was incomplete. [redacted] and [redacted] was lie to me all the way. On March 30 at 2:18pm (Pacific time) I texted [redacted] to tell him that his box has been return back to them and asked for my refund again. I called [redacted] on Tuesday March 31 to talk to [redacted] and [redacted]. they claim that there is a second box was also ship to me as well. I've been refusing to purchase the part and this company keep refused to issue my refund since any of the part has been shipped. [redacted] text me the second tracking number on April 01 15, I called and ask [redacted] to find out what is in the second box. [redacted] reply that is the GPS DVD drive. which is another 1 piece that shipped out from ** not his place [redacted]. I ordered 6 pieces and this company ship to me 1 piece by 1 piece. its clearly that they don't have any of the part that I order and try to take my money and sent me whatever they have. again on that same day April 01 I called [redacted] to ask for my money back. [redacted] told me that other will deliver to me from my local Junk Yard area. At this point I don't want anything anymore I told [redacted] to canceled everything and I just want my money back. [redacted] refused to give me refund and try to tell me that whatever I had return to him he will deduct 25% restocking fee which was never been told before. he try to bring all kind of fee that would eat up all of my money which I never receive any of the part that I ordered.Desired Settlement: I will pay for his shipping cost which is 50$ and I want my refund 1550$ refund. I will return the second box that they shipped to me as well.
Business
Response:
After looking into this matter, there were delays and some confusion as to all the six different parts that the customer needed. We were delayed on our end on pulling the parts and shipping across country. Certain parts were ordered from another vendors to complete the order of six parts. One of the last parts, that was sent from a 3rd party was just received back to that vendor today, April 13th. We are willing to refund the customer the $1550 as he has requested. We want to offer our apologies for [redacted]'s failure to communicate which parts were coming from our inventory and which parts were special ordered; which has caused alot of this confusion. We will be sending out a check to Mr. **, tomorrow, April 14th, via 2nd Day Air. We do strive to provide excellent service and quality parts to all of our customers and wish Mr. ** to please contact me directly for any future automotive needs.Sincerely,[redacted]Parts Manager[redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Did receive the refund check.
Regards,
Review: I purchased this vehicle from the above mentioned dealer, and on other postings for other vehicles it will tell you the mechanical problems that it had but it din't listed any for the one that I bought, so I trusted them, but when I took for test drive, they told me it didn't have enough gas so I could drive it only on the parkin lot, which it was packed with cars, therefore could not drive much. So I asked them what kind of mechanical problems did it have? And they told me no mechanical problems, only some small damage on the right back end of the vehicle. Also they listed the car with AC but it wasn't cooling enough, and the right side wasn't blowing as much. So they said it was probable needed some freon, so they were going to charge it and gave me a drop of $200 off the price from $7,900. I bought the car close to closing time for the dealer so as I drove out they close the dealer. On my way out of the dealer, the vehicle started smoking from the front side of the hood. And the car didn't have power, it had slow acceleration with high revolutions. The day after I bought the vehicle, the cruise control quick working, the check engine turned on, it started making rubbing noises on the body and it started smelling like engine oil, But thinking on their words, that there was nothing wrong with it, I took their word for it and took it to a mechanic, thinking it was a quick fix. That mechanic told me that it was the turbo what was causing all that trouble, and it was going to cost me a lot of money. So I took it to the manufacturer's dealer, since they were the expert on that vehicle but they were going to charge me a lot of moeny, so I took it to another mechanic and he also told me it was the turbo that was not working and the rubbing noise , was that the rear frame of the vehicle was broken and needed work, hence the noise while applying brakes and turning on curves. Since bought, the vehicle has been in mechanics, unable to enjoy it. And spending a lot of money on diagnostics.Desired Settlement: I want this to be resolved in one of three different ways in this order of preference:1. I want a full refund (Minus the money that I've spent on diagnostics)2. I'll keep the car, but have the dealer give me $3,000 in cash back for repairs (Since I don't trust the dealer any more)3. Have the dealer fix turbo and everything else that is causing the mechanical problems and fixing the rear frame (don't need to fix the body) and everything covered by them labor and parts completely free of charge
Business
Response:
We contacted Mr. [redacted] upon receipt of his letter and asked him to bring the vehicle back so we could evaluate it. The vehicle was recently state inspected and was running and driving well while here. Mr. [redacted] returned the vehicle to us on Friday, August 1st and it has been discovered an oil line seal within the turbo was leaking causing his mechanical issues. The repair part has been ordered and we have been in direct contact with Mr. [redacted] regarding the problem and solution. Mr. [redacted] seems satisfied with the resolution. We wish he had contacted us directly to advise of any problems first as we would have been more than happy to help him with this.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The dealer has been indeed very accommodating since I first communicated the problem to them. And like they said, I wish I would have mention the problem to them before. My impatience brought unnecessary turmoil. The dealer has been contacting me even after business hours to answer any questions that I may have or with updates about the vehicle's status and to make sure that my needs have been met. Excellent customer service and even thou they have a very booming and successful business, you are never a number to them. They have always been very friendly, respectful, accommodating, helpful and personal. They took care of the problem immediately even though it was not their responsibility to do so. They have gone more than the extra mile with their service.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Review: On 7/11/2013 I went through East Coast Auto Source Wesite and I saw 2002 BMW X5 asking price$4400 which I called to inquire if the vihcle is in stock and whether their are any issues with the it, I spoke to the sale rep Mr [redacted] who told me the is still available and the only problem the vihcle has was the timing chain and the front bumper dent. He further told me he will discount the sale price for $4200 but I most put a down payment for him to hold the vehcle for me, which I pursue and gave my debitcard info to withdraw $1000 from my bank account. However, on 7/16/2013at abour 0835 I called Mr [redacted] if I can abort the transaction since my wife is not feeling the hold deal and I rather forgone the car than my marriage which he told me the sales are final and their will be no refund. I went and spoke to my wife about the said information and we both aggreed to purchace another vihcle, I called Mr [redacted] and the customer service representative [redacted] and asked a lot of questions about 2000 Jaquar X type stock number [redacted] which they told me the only problem the car has is the timing chain and which will cost me not more than $1000 I went ahead and switch the BMW X5 for the Jaquar instead and the front sales aggremnet emailed to me with no back to sign and fax it back to them asap which I did. In the contract document I signed their was no area on the document that their will be no refund or exchange . However on 8/22/2003 I called [redacted] and [redacted] about this same issue to make sure I have full knowlwdge of the problems the car has before finalizing payment. [redacted] told me she will instruct one of their technician to inspect the car the following morning and she will let me know, at about 09:38 I called [redacted] and asked him about the problem, at this moment he told me he does not know the exact problem the car has but they can sell the after market part to me and would have to take the car to local mechanic to fix it rather than the Jaquar dealer. I asked [redacted] if I can get my money back since I dont think the transaction is right or if I can switch to car that can drive which he refused and treating me theirs is nothing no body can do the sale is final. At about 11:14 I send an email to both [redacted] and [redacted] that their is no area I signed indicating that that sale is finally and that I most buy the damaged car and if the page two of the sales aggreement why they did not email it to me to know my leagal obligation and so in this acpect the contract is ileagal and for the fact that [redacted] even lied to me by him misrepresenting the real issue the car has. I asked them in the email to refund my $1000 into my bank account or I will pursue the issue to court.
Business
Response:
On July 11th.,2013, Mr. [redacted] contacted us about a BMW suv that was advertised on our website to be a repairable vehicle that needed engine repairs (timing chain and guides) since it did not run and also hadfront bumper damage. Mr. [redacted] agreed to purchase the vehicle as-is and would pay the vehicle in full by August 11, 2013 He signed the purchase agreement and the credit card authorization. Five days later, he called us back and said his wife was mad at him and asked for us to transfer his deposit to a cheapervehicle, a 2000 Jaguar model S-type that was advertised at $2995. The vehicle was advertised to be "inneed of an engine." No one at East Coast quoted him an agreed price as to what it would need in repairs.The purchase agreement was signed by Mr. [redacted] on July 18, 2013 with the transfer of the non-refundable deposit and the contract was agreed by both buyer and seller to be paid in two payments: August 3,2013 $1,000 and August 15, 2013 $995. Please see the attached bill of sale and credit card authorization. We never heard from Mr. [redacted] to complete his payment agreement.Mr. [redacted] called on August 22,2013 (seven days after the contract was past due as he admits in hisstatement) and asked that we give him an exact price to repair. We told him that we did not do these repairs at our facility. We offered to get him a discount on the needed parts and advised him to go to a repair facility that works on European cars.ln summation, Mr. [redacted] was past due on his contract when he called on August 22nd and was trying torenegotiate the price of the car. Mr. [redacted] had no problem with the agreement until it was over sevendays past due. Mr. [redacted] is in breach of contract and failed to meet his part of the agreement, missing both agreed payments.Should you have any further questions, please do not hesitate to contact me at ###-###-####, ext. [redacted].Sincerely,[redacted] F. Aznavorian President
Consumer
Response:
Hello [redacted],Thanks for making the follow up on the complaint. ID number [redacted], Most of the information Mr. [redacted] said is not true, I was never trying to renegotiate, and he misinformed me from the day one about the problem the vehicle has. When I spoke to him on the 8/22/2013 to tell me what exactly wrong with the car he told me it might be the motor which I believe is the transmission and I could recall when I wanted to switch from BMW to Jaguar on 7/16/2013, I asked him to tell me the problems which the car has he mention that” is the timing chain”. On the 8/23/2013 I was disappointed when he change the problem the car has from timing chain to motor and offered me they will help to get cheap aftermarket part and take it to a local repair shop rather than dealer to fix the problem. However I asked him in that regard I need to switch to a car that can drive with no engine problem, but he told me I should stick with the very car and he will not do any switching and that was the time I feel like I was dealing with a dictator dealership that cares only to rip-off customers. The only offer I can accept is to switch to another car that can drive, since he himself as the dealer of the car is not sure what exactly wrong with the car. Thanks a lot once again. Regards[redacted]
Review: My husband [redacted] dealt with [redacted] the salesman from East Coast Auto Source, Inc. as he was buying the 2007 XKR 2D Convertible Jaguar for $19,900.00 sight unseen and with the full knowledge it was a water damaged car. My husband [redacted] asked [redacted] on more than one occasion if the car was in "SALT WATER" or fresh water. He was told on more than one occasion from [redacted] that it was NOT SALT WATER IT WAS FRESH WATER. . . this was an out and out lie. My husband knows extensively about cars as he has worked on several of them and if he had known that it was salt water he NEVER WOULD HAVE PURCHASED THE VEHICLE". As soon as we had the vehicle delivered it was apparent that it was in salt water. [redacted] called and spoke to [redacted] and he admitted that he knew and said he would see about maybe helping with some of the cost! Well we have been trying to get this car working for almost a year with several more thousands into it. [redacted] lied and he should be held accountable for his lie as it has cost us greatly and he has misrepresented East Coast Auto Source, Inc. He should not be allowed to mislead and lie to customers.Desired Settlement: I believe that East Coast Auto Source, Inc should be giving us some sort of refund for the extensive repairs we have had to incur due to [redacted] lying. I also want this complaint to be put on the Revdex.com site for all to see so that hopefully no one else will be balked by [redacted].
Consumer
Response:
In answer to your questions:
1. My husband was the one who spoke to the salesperson directly
2. My name [redacted] is on ALL CORRESPONDENCE
Thanks
Business
Response:
We were surprised to hear of this complaint as we have had no contact from the customer, [redacted], regarding any issues with her purchase of the 2007 Jaguar XKR. [redacted] has not been employed with East Coast for better than 8 months and we have not had any other complaints regarding his sales work while with our company. Upon notification, we have contacted [redacted], husband of [redacted], and have offered to purchase some of the balance of his parts from his parts car to help him offset some of his repair cost in an effort to be a win-win for both parties. Mr. [redacted] has confirmed after contacting our Parts Department months ago, he received some discounted seats for his Jaguar. We are waiting for him to send pictures of what parts he has available so we may finalize details from there. We strive to to give accurate description of these repairable vehicles to the best of our ability. It is always in our best interest to have satisfied customers as most of our business is referral based and repeat business. We have enjoyed serving our customers automotive needs for over 25 years and will continue to grow together.
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for sending the email again. [redacted] after reading the response all I can say is my husband asked [redacted] on several occasions if the water damage to the car purchased was fresh water or salt. He told my husband each time it was fresh water. This was more than 8 months ago as we have had the “SALT WATER” damaged car in the repair shop for a year now and it still does not run. After the purchase of the $19,900.00 supposed “fresh” water damaged car my husband contacted [redacted] again on several occasions so obviously he did not bother to tell the owner “[redacted]” who wrote the response that he had lied. As for the seats we got from East Coast Auto at a discount, that is also not true as they did not discount them at all ([redacted] didn’t even know that we got the seats until last week when he called my husband). IF East Coast Auto would not have lied we would not have been forced to buy another wrecked car for the parts to fix the $19,900.00 car we bought. [redacted] is saying he will buy back some parts and this is a win-win! At no time even after [redacted] was gone and [redacted] the owner was made aware of the lie did he offer to offset or help on the price we paid of $19,900.00 for the initial car that we were told was fresh water damage. In my eyes [redacted] has received $19,900.00 for a car that we were lied to about and since then we have had to buy another wrecked car and have copies amounts of repair bills to try and fix the $19,900.00 car that we should have gotten some monies back on. . . not the over and above car, parts, etc. that we were forced to purchase.
Business
Response:
From: [redacted] [mailto:[redacted]]
Sent: Thursday, May 29, 2014 8:32 AM
To: [redacted]
Subject: RE: Complaint from The [redacted]'s - case id# [redacted],
I am confused. My last conversation with Mr. [redacted], I offered to purchase the remainder of his parts or parts car in an effort to help him offset the cost of his repairs. He said he would contact me when he was ready. He said he had the car that he purchased from us running, at one point, then the vehicle had lost communication. My parts manager offered Mr. [redacted] some suggestions of possible solutions for this problem. That is the last contact we had with the [redacted]s. I understand Mrs. [redacted]’s frustration. I wish we had heard about the miscommunication sooner as the transaction has been almost a year ago now. After reviewing the file, the car was sold as a Salvage Titled, water damaged vehicle in need of repairs. We did not have a key for the vehicle to offer any inspection as it was listed on the Buyers Order. At the time of the sale a year ago, the actual cash value of the car was $39,565. A car like this we always advise the purchaser, the vehicle requires professional mechanic to diagnose and repair. I will still honor our offer to the [redacted]’s to purchase the remaining parts and/or parts car at a reasonable market salvage price in an effort to show goodwill.
Sincerely,
Vehicle Sales
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Consumer says they are lying, and the offer of paying for the used parts is not resolving the issue. If they were not lied to they would not have bought this car. She has contacted a lawyer.
Regards,
Business
Response:
In follow up to our conversation today, the day after we received the initial complaint, I made two phone calls to Mrs. [redacted] in an effort to understand what had transpired. The only conversation we ever had was with Mr. [redacted] when he returned my phone calls and we discussed East Coast Auto Source purchasing back his remaining parts and/or parts car, which he agreed to at the time and seemed pleased with that resolution. We have to-date never heard from Mrs. [redacted] from the beginning. The sales inquiries were all with Mr. [redacted] from the beginning. I would still be happy to have a conversation with Mrs. [redacted] to offer them some help.
Thank you,
Consumer
Response:
I just received the response from [redacted] saying that she called me and I didn't talk to her which is correct as I had told the Revdex.com in response to a question back on 04/14/2014 when I stated that it was my husband who spoke to the salesperson directly and that my name is on ALL CORRESPONDENCE. So yes [redacted] I had my husband call you back as he was the one involved from the get go and I am the one handling the correspondence on his behalf. This is no different than [redacted] Aznavorian calling my husband back and not you as he is more versed. So right now you are the one who is simply doing the correspondence for another which is no different nor is it relevant to any of the complaint.
As I have always maintained I am the one doing the responses with my husband right over my shoulder to insure correctness in everything that has occurred. I originally sent the complaint well after the fact as the car (which by the way is still not running) as [redacted] who lied to us about the water damage being "FRESH WATER" when in fact it was "SALT WATER" told us to get back to him and East Coast Auto would help with some of the repair costs, and that has taken several months. It had nothing to do with a deal on some seats and definitely has nothing to do with East Coast Auto's joke of a compromise to rectify [redacted]s VERY EXPENSIVE LIE with purchasing back some parts and the wrecked car as [redacted] Aznavorian stated at a " reasonable market SALVAGE PRICE" So [redacted] or should it be [redacted] now that my husband speaks to is East Coast Auto going to pay to have the parts and the wrecked car shipped back? Salvage pricing? Why on earth would my husband Larry take up this menial offer. . . he will be selling the wrecked car and parts at 'FAIR MARKET VALUE" not 'SALVAGE"
[redacted] you state in your response that my husband seemed pleased with the resolution of East Coast Auto NOT COMING THROUGH WITH ANY OFFER TO OFFSET SOME OF THE HUGE COST TO REPAIR A SALT WATER DAMAGED CAR but would ascertain buying back at salvage pricing parts. . . [redacted] response to this line was far different than your interpretation. [redacted] one should not assume pleasure coming from an individual who is not confrontational nor one to show any type of dissatisfaction through voice tone.
This will be the last response as it is clear that East Coast Auto's resolve is not fair and we will not be taking [redacted] up on his salvage offer. Due to the fact the initial agreement of [redacted] coming through with some monies to help offset the expensive repairs due to his lie are gone as he no longer works at East Coast Auto and [redacted] and [redacted]'s offer does not compensate for the lie (think about it, we had to buy all these parts, seats and a wrecked car because of the extensive SALT WATER DAMAGE and we paid $19,900 for what we were told was FRESH WATER DAMAGE, that would have come with a cost to repair but not ANYTHING COMPARED TO WHAT IT HAS BECAUSE OF THE SALT CORROSION). I do realize that East Coast Auto was put in a situation that they didn't ask for but having said that, [redacted] was employed by them and my husband had absolutely no reason to lie about what [redacted] had offered. But enough, as now it is simply a stale mate, mute issue as both [redacted] and [redacted] believe they have done their due diligence.
Business
Response:
Mrs. [redacted],
We are still very willing to work with you to assist you in getting your Jaguar running. If you would like to transport the vehicle to East Coast, we will be more than happy to have our mechanics take a look at what repairs are necessary to get the vehicle running, at not cost to you.. Please give us a call or email us back.
Thank you,
Review: I purchased a used engine from East coast on May 22. I installed the engine and noticed that the oil pressure was low. I went to East coast on the 29th of May and they told me to install a analog gauge on the engine. After I installed the gauge the oil was low. I talked to their in house mechanic and he said there was a problem with the oil pressure. East coast told me that they would call the business they bought it from and see if they would pay from a new oil pump and engine bearings. I then took it to another mechanic at [redacted]'s automotive garage. [redacted] advised me that a new oil pump and bearings would not help. I did not hear nothing from East coast until I called them the first week of August requesting another engine or a refund since I was still in the 90 day warranty. [redacted] a sales person for east coast told me that there was nothing he could do for me because they already paid the other company for the engine. Then on the 20th of September the oil pump finally went out and caused the oil pressure to drop. In turned collapsing the lifters cause the engine to stop running. I called East coast on the 25th of September and they said they would call the people they bought the engine from and see what they would do. They called me on the 30th of September and said that there was nothing they would do. I feel like since I had a problem with the enigne since I installed the motor, they wait so long to respond to me and that their mechanic acknowledged that the engine had problems that they should honor the warranty.
Business
Response:
On May 19th, Mr. [redacted] purchased a used 1999 Chevrolet 2500 pickup engine, that was special ordered from a third party supplier. This engine came with a 90 day parts warranty. Mr. [redacted] picked up the engine on May 22nd. On May 29th, Mr. [redacted] brought the vehicle to our facility claiming it had low oil pressure. We had our mechanic check the engine with a mechanical gauge and according to [redacted] specifications the oil pressure was within specifications for that engine. We advised Mr. [redacted] at that time that if he wanted us to get him another engine he would need to return the engine within the 90 day warranty period. Mr. [redacted] stated the engine was running well, made no noise, and did not smoke and that he would continue to drive the vehicle. On September 25th (32 days beyond his 90 day warranty), Mr. [redacted] contacted us and said the vehicle quit running and that he already had started to remove the engine and was going to have the engine rebuilt. Per Mr. [redacted], he never had his vehicle professionally diagnosed for the engine failure. We at that time offered Mr. [redacted] a discount on a replacement engine in an effort to help him. Please see attached signed documentation with the warranty details.
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear.
I informed them after a week of me installing the engine that it was bad. They had me come by there so their mechanic could look at it and he also agreed with me that it had bad oil pressure. I went back within 10 day of my warranty running out they said that there was nothing they could do because they already had paid the third party the money.
Regards,
Business
Response:
As stated earlier, Mr. [redacted] did not contact us since May 29th that he had any further problems until September 25th, which was 32 days outside the stated 90 day warranty period. We made every attempt to get him some help from the supplier and they were firm that we were too far past the agreed warranty period and any issues should have been addressed within the 90 day warranty term. We still offer to assist Mr. [redacted] with a replacement engine at a significant discount.
Sincerely,
Parts Specialist
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Spoke w/ consumer, said go ahead and close, he is going to file in court. Still saying he contacted them 10 days after he purchased the motor and that they are lying, he contacted them several times about this engine.
Regards,
Review: On 5/17/13 I found a car on Autotrader.com like I have been searching for. I have never bought a car online before, but I called George(later found out he's the owner) and found out details about the car. He said if I wanted it, I should give him a $500 deposit on my credit card to hold it. He told me I would be emailed additional paperwork after receiving the deposit. The next day was Saturday and I couldn't check emails until that evening and I did receive additional paperwork as requested that was to be signed and returned that day. Their close of business was 1:00 PM on Saturday, so I planned to contact them Monday morning early. I tried contacting them by phone and email Monday morning and wanted to discuss possibly shipping the car, because George said they had contacts to do this. I never could get a return call, but twice I got an email wanting the signed paperwork and the money wired to their bank. I wanted to talk to George or someone before doing this. All I was able to talk to was [redacted] who was the one who sent both emails to me. Around 3 PM, I get another email with my deposit refunded back. I called again, trying to find what's going on. [redacted], another guy in sales finally got on the phone and told me the car sold to someone else on Saturday???? Why give a deposit if that won't hold a car til Monday? And WHY CONTINUE TO GET MY PAPERWORK AND MONEY ON MONDAY IF THE CAR SOLD ON SATURDAY???? I am usually a good judge of character, and I thought that George was honest and a man of his word. But he would not and still hasn't returned my call to tell me what happened. I really wanted a car like this one, and they are fairly hard to find. I guess I expected him to at least apologize and offer to find me something else or do something???? But he hasn't attempted to offer even as much as an excuse as to what happened. I am very disappointed in the business practices of George and his staff.Desired Settlement: An explanation would be nice. Since he has contacts for all types of cars, It would be even better if he could find me a replacement car at a great deal since he let someone sell "mine". I suspect that he probably does so much business(he didn't have time to call me back Monday morning) that maybe he doesn't care whether he sells me anything or not.
Consumer
Response:
After talking with George on Friday, (before he actually received the letter), I felt like I probably misrepresented the business with my complaint. I really would like the letter removed after he responds, because of the misunderstanding. I'm sure your IT department can remove it, and I would appreciate it if you can see that this happens. I really don't want his business hurt because I jumped to conclusions.Sincerely,[redacted]###-###-####
Business
Response:
Mr. [redacted] has contacted us and advised he is retracting his earlier complaint. Please confirm when this has been done. Also, please reply with membership information at your earliest convenience.Thank you,[redacted]Administrative Assistant East Coast Auto Source