East Coast Clock Repair

I did indeed take in the clock for repairThe case had problems and as such the clock would not operate correctlyThe repair parts are not available so I kept searching [redacted] for them and other sourcesI overhauled this clock but because of the condition of the case it would not run as it should.Sometimes there is just no quick fix to a job , you can pick it up anytime

-------- Forwarded message ---------- sans-serif;">From: [redacted] < [redacted] >Date: Thu, Mar 12, at 1:PMSubject: ComplaintTo: [redacted] This is in response to complaint # [redacted] I agree with the customer that I have had this clock a long timeThis happens now and then due to my backlogI rarely call customers unless I have an update for themThis clock was damaged due to the fact that a battery was left in too long and the acid destroyed the movementI like to replace parts with original but this one is now obsoleteI had a problem like this before and I used an updated version of a chime mechanism and the sound was different and the customer was upsetInstead of giving up on the job I checked frequently with aftermarket suppliers and they were of no helpThe movements in production today are pricey, in my opinion the final product would cost more than the value of the clockI wrote to the customer explaining this and told them I would put the clock together and get it back to them next week;

---------- Forwarded message ---------- From: Steve S [redacted] Date: Wed, Oct 1, at 9:AM Subject: Re: [redacted] To: [redacted] Hello I have been a clockmaker for yearsMost of the time I run a backlog which means I am behind on workIn my shop I rebuild clocks Once in a while a job comes along that needs parts that are now obsoleteWe spend a lot of time on secondary markets trying to find what we needI specialize in cuckoo clock repair because most shops will not repair them Modern clocks are not made with the quality they were in the past and as such do not have a long life expectancyMovements are put onto the market and become obsolete shortly after because of design flawsIn any case a clock may be in my shop for some time until a solution can be found I returned the customers clock with my apologies

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long a he responds back to my email to him as to what time on Dec 16th or 17th there clock as be picked up
Regards,
*** ***

They have had my grandmother's antique clock since February 2, and it is now August 21, and I haven't received my clock back after requesting them to send it back asap I've called multiple times with no response They are crooks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe have our clock back. Thank you for your help in the prompt resolution of this matter
Regards,
*** ***

I did indeed take in the clock for repair. The case had problems and as such the clock would not operate correctly. The repair parts are not available so I kept searching [redacted] for them and other sources. I overhauled this clock but because of the condition of the case it would not run as it...

should.Sometimes there is just no quick fix to a job , you can pick it up anytime.

-------- Forwarded message ----------
sans-serif;">From: [redacted]<[redacted]>Date: Thu, Mar 12, 2015 at 1:36 PMSubject: ComplaintTo: [redacted]This is in response to complaint # [redacted]
I agree with the customer that I have had this clock a long time. This happens now and then due to my backlog. I rarely call customers unless I have an update for them.
This clock was damaged due to the fact that a battery was left in too long and the acid destroyed the movement. I like to replace parts with original but this one is now obsolete. I had a problem like this before and I used an updated version of a chime mechanism and the sound was different and the customer was upset. Instead of giving up on the job I checked frequently with aftermarket suppliers and they were of no help.
The movements in production today are pricey, in my opinion the final product would cost more than the value of the clock.
I wrote to the customer explaining this and told them I would put the clock together and get it back to them next week;

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

---------- Forwarded message ----------
From: Steve S[redacted] <[email protected]>
Date: Wed, Oct 1, 2014 at 9:59 AM
Subject: Re: [redacted]
To: [redacted]
Hello
I have been a clockmaker for 30 years. Most of the time I run...

a backlog which means I am behind on work. In my shop I rebuild clocks . Once in a while a job comes along that needs parts that are now obsolete. We spend a lot of time on secondary markets trying to find what we need. I specialize in cuckoo clock repair because most shops will not repair them.  Modern clocks are not made with the quality they were in the past and as such do not have a long life expectancy. Movements are put onto the market and become obsolete shortly after because of design flaws. In any case a clock may be in my shop for some time until a solution can be found. 
I returned the customers clock with my apologies.

I would avoid this company at all costs. They misprepresented the time that it took to repair my cuckoo clock and then when it was "repaired," it still did not work properly. East Coast Clock Repair had my cuckoo clock for 6 months. I made countless calls to find out when it would be ready and was consistently told "2 weeks." I was directed to call the owner's sister who would then contact the owner and call me back. This was inefficient and she was quite rude so after 4 months, I told her that I would only talk to Steve, the owner. I paid 450.00 to have the clock repaired and when I got it home, it did not work properly. The clock used to have 2 songs that it played on the hour and half hour. Now it only had 1 song played on the hour. The cuckoo bird gets stuck open and the music box makes a metallic sound when it switches off. My receipt was very vague so I really couldn't tell what had been done. I ended up taking it to another clock repair place who told me that some of what was on the receipt had not been done. Honestly, I should call and demand my money back, but the check has been cashed and I really don't want to talk to Steve or his sister again. It was a horrible experience and I wouldn't want anyone else to have to go through this!

They have had my grandmother's antique clock since February 2, 2015 and it is now August 21, 2015 and I haven't received my clock back after requesting them to send it back asap. I've called multiple times with no response. They are crooks

Review: I became aware of East Coast Clock Repair thru their web site and called to inquire about the repair of my" Schatz Royal Mariner Ships Bell clock"They agreed to accept the clock but after receiving it and evaluating it's condition ,informed me that they could not repair it but did state that they would agree to retain it and continue to search for the needed parts..if and when the parts were found, they would repair the clock..there was an agreement that the total cost would not exceed $After a few months I received a phone call from them stating that the repairs had been made and the clock was ready to be returned to meThe total charges were stated to be $ 550,,I agreed to that and sent them a check for the stated charges plus $shipping..days later I called to see if the repaired clock had been sent to me..I was told thatasmall problem had bee discovered in the striking mechanism and there would be a slight delay while that was being repaired....I have not been able to contact the business in the past to weeks..A telephone call connects only with a recorded msge stating the hrs of the business...Desired Settlement: I want a total refund of the amount of the check I sent ($575) and return of my clock
Consumer
Response:
---------- Forwarded message ----------
From: Revdex.com of Metro DC and Eastern PA <[email protected]>
Date: Tue, Oct 15, at 11:AM
Subject: Fwd: failure to complyl with verbal agreemen,complaint # [redacted]
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: <[redacted]>
Date: Sat, Oct 12, at 4:PM
Subject: failure to complyl with verbal agreemen,complaint # [redacted]
To: [email protected], [email protected]
East Coast Clock Repair has flagrantly violated the verbal agreement with [redacted]..As result I, [redacted],demand the return of my clock and the $payment made toEast Coast Clock Repair w/out further delay ! ! !
Consumer
Response:
---------- Forwarded message ----------
From: <[redacted]>
Date: Fri, Oct 11, at 9:PM
Subject: Complaint # [redacted]
To: [email protected]
I received a telephone call from a representative of East Coast Clock Repair today..It did nothing to solve my complaint..The person spent the time talking about himself and professing not to be a criminal,,the conversation ended with no satisfaction on my part...my demand remains to have my clock returned and my money refunded[redacted]
Business
Response:
Handwritten response
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because East Coast Clock Repair has had my clock and my check long enough to have repared it multiple times..he has my check which I sent to him because I was told that
it was repairedIf furhter workis required..that work should be given priority until the problem is solved...if the problem can't be corrected I believe my clock and my check should be returned to me as is...I don't believe what I was told about the "problems "...I believe I am being swindled...I want my clock and a refund of the payment I made to East Coast Clock Repair
Regards,

Review: Can you help me get my Black Forest cuckoo clock back from this repair shop? On June 20, 2012, I gave my cuckoo clock to Mr Steve S[redacted] the owner of the shop for repair. In December 2012, I was told that the clock was of no value and would cost about $400 to repair. The clock has great sentimental value to our family since we bought it in 1982 while we were assigned in Germany. My wife and I decided to have the clock repaired and informed Mr S[redacted] of that decision. Since that date I have tried at least three times to get some information from Mr S[redacted] on the status of the repair. These attempts included telephone calls, e-mail, and finally a certified mail letter. Each time we reached Mr. S[redacted] he informed us that he was working on the clock and would need more time. In July of this year I called again and this time Mr S[redacted] said that my clock was a 'piece of crap' and he would not fix it. I told him that I would pick the clock up, but he then told me that he had to put it back together. I asked for a date that the clock would be ready for pick up. He told me that he would get back to me with that information. It is now September 15th and I have heard nothing from Mr S[redacted].Desired Settlement: Please get our clock back. We would prefer that it be put back together; but as long as we get ALL of the clock and its pieces, we will be satisfied.

Business

Response:

---------- Forwarded message ----------

From: Steve S[redacted] <[email protected]>

Date: Wed, Oct 1, 2014 at 9:59 AM

Subject: Re: [redacted]

To: [redacted]

Hello

I have been a clockmaker for 30 years. Most of the time I run a backlog which means I am behind on work. In my shop I rebuild clocks . Once in a while a job comes along that needs parts that are now obsolete. We spend a lot of time on secondary markets trying to find what we need. I specialize in cuckoo clock repair because most shops will not repair them. Modern clocks are not made with the quality they were in the past and as such do not have a long life expectancy. Movements are put onto the market and become obsolete shortly after because of design flaws. In any case a clock may be in my shop for some time until a solution can be found.

I returned the customers clock with my apologies.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We have our clock back. Thank you for your help in the prompt resolution of this matter.

Regards,