East Coast Electrical Services, Inc.

GFI Breaker in an backyard expansion project, continuously trips
I contacted them regarding the issue
The came out a couple of times to resolve the issue Each time the issue reoccured after they left Starting two months ago, I left several messages and sent them several text messages, per their message on their main number ***) In the last two months, I have not been contacted either by phone or text I asked a former employee of the company to assist me in having someone from the company contact me He indicated the his requests to have them contact me also were not met At this point, the backyard has been without power for the last two months I have contacted them several times, and have given them every opportuninty to contact me, set up an appointment and resolve the issue

The wrong electrical breaker was installedIt did not match the brand of the box and we had to pay for another electrician to replace it
East Coast came to fix an oven outlet in July Oven was delivered that week and it still didn't workThey came back a second time and fixed it then, but still charged us for both visits (we assumed we would not be charged a second time since second visit was to fix the first visit that didn't correct the issue we were told was corrected)Second visit - new breaker was installedWe never would have known it was the wrong breaker, but we had an electrician out soon after to give us a second estimate on kitchen remodeling work that would be done in the futureHe looked in the box and did NO workI was with this electrician 100% of the time and he touched nothing in the box as he was only there to give an estimate)He immediately told me there was a new breaker just recently installed and pointed out to me that it was the wrong brandTo me

Contractor never closed out permit with the city
Contractor never closed out permit with the city and after having been repeatedly contacted to complete the work has been non responsive

The wrong electrical breaker was installed. It did not match the brand of the box and we had to pay for another electrician to replace it. East Coast came to fix an oven outlet in July 2016. Oven was delivered that week and it still didn't work. They came back a second time and fixed it then, but still charged us for both visits (we assumed we would not be charged a second time since second visit was to fix the first visit that didn't correct the issue we were told was corrected). Second visit - new breaker was installed. We never would have known it was the wrong breaker, but we had an electrician out soon after to give us a second estimate on kitchen remodeling work that would be done in the future. He looked in the box and did NO work. I was with this electrician 100% of the time and he touched nothing in the box as he was only there to give an estimate). He immediately told me there was a new breaker just recently installed and pointed out to me that it was the wrong brand. To meet code, it has to be the same brand as the box. The breaker was Eaton brand, the box was Siemen's. He was not able to make the fix then as he was there quickly to give us an estimate. Later, and a separate issue, we had sparks coming out of the box and a friend got her electrician friend to immediately come here to see what was going on so a fire didn't start. He opened the box and without us stating anything, told us the same thing - whoever installed this installed the wrong breaker. It should be Siemen's brand but is Easton. We did not call East Coast when we had this emergency because we already had them out twice to fix a problem that should have been fixed in the first appt. and because they charged us a second time (the oven outlet). We wrote East Coast 11 days ago and had not received a response about this when we requested a refund for their breaker replacement fee, so we wrote again and did hear back. I have an email asking us why we didn't ask him to come out when we had an emergency, that he works off hours too. We didn't, because we weren't confident as home owners based on the fact that we knew at that point he installed the wrong breaker. He told us he would never do that, he knows what the code is and is experienced and that I could not guarantee this didn't happen by another electrician that was here. I CAN guarantee it because the first electrician did no work here and was only here to give an estimate. I was with him 100% of the time and saw he didn't touch anything in the box. He is the one who pointed the error out to us! So, in stating this, this situation has not been rectified by East Coast which is disappointing. I am sure he does know the code, usually does not make mistakes, but this was a very clear error made that this company is not admitting to and we are disappointed for this reason. We have never filed a Revdex.com complaint, or any complaint for that matter, against another company before, but our experience with East Coast has been concerning, as this is bad business. We had to pay for the electrician who came here when sparks were coming out of the box to install a new breaker for the new breaker, so we double paid, yet again. We were simply requesting a refund to recoup the money we had to spend for the error that East Coast made and won't admit to. We still have that breaker here as the electrician handed it to us to save as proof. We have two electricians who do excellent work and come highly recommended willing to testify to this. He changed it when he made repairs for the sparking issue (which was NOT due to East Coast's work - that was a separate issue... East Coast's error was simply that they installed the incorrect breaker - an innocent mistake, but bad business to not own up to it). Four of us saw it with our own eyes when both electricians pointed out the wrong breaker that was clearly in the box.Desired SettlementWe are requesting a refund from East Coast to rectify this situation, as we had to pay another electrician to install the correct breaker (this other electrician was already out for an emergency and we were not comfortable with East Coast doing any further work here which is why we didn't call them when we had an emergency... not good business to state a problem is fixed on first appt, come back out for a second appt. when we discover problem was not fixed and still charge AGAIN a second time either.Business Response Original call to customer's house was for a non-working range receptacle. The old range (a 3 wire male end), was there during the initial visit. There wasn't a new range present during the initial visit. The initial visit had 110v NOT 220v at the receptacle, so the clock on the range wouldn't run (which was a complaint of the homeowner). I located loose terminations throughout ENTIRE panel. I tightened ALL breakers in panel and receptacle then tested at 220v. I instructed homeowner's to replace their panel and wiring as it was not safe and outdated. A second call was made to us where the homeowners asked us to return as they purchased a new range which had a 4 wire male cord end that their existing receptacle wouldn't accommodate. During the 2nd visit, a new 4 wire plug was installed to accept the new 4 wire male connector. We charged the owners for the service call but NOT the plug because upon opening the 3 wire receptacle, I noted it was damaged and felt that it was not fair to charge for the receptacle. Additionally, it was explained to both homeowners that I installed the receptacle so that they could cook for their family on the new range but that the wiring from the panel to the receptacle NEEDED TO BE CHANGED. During this second visit, a new breaker was installed because the tester was showing an improper voltage at the panel AND at the receptacle. After the breaker replacement the range was tested, the panel was tested, and the homeowner tried the range and was very pleased with my work. The owners discussed all of the electrical work that needed to be done and their plans to call us back. The panel was a SIEMENS panel, and it is against code to replace the breaker in a panel with a differing manufacturer's breaker. I have been a journeyman wireman for over 32 years, I was trained in a 5 year apprenticeship program, and the panel/breaker situation is very rudimentary but never taken lightly. I am confident in my work and in my trade in performing residential, commercial, and industrial wiring. As such, I stand behind my work. If there was an error, I would've appreciated the opportunity to see it first hand so I could rectify it (IF there was an issue), but I was not given the opportunity to do so. I was never contacted or told until AFTER 2 different electricians were in the panel and one of them supposedly changed out a breaker. For this reason, there is no way for me to know if this was indeed AN error AND if it was MY error. Moreover, the homeowner claims that she was charged twice for the same issue, and she was NOT. The second visit was for changing over the receptacle and the new breaker now that the new range was now in the house. If this was an issue, a call to me would've clarified this right away.It is my belief that I have MORE THAN completed everything I was asked to do while providing information regarding the poor wiring conditions, and not charging for the 4 wire receptacle (just the service call fee to cover my gas and labor). I would have GLADLY returned to review my work with the homeowners if the work remained in its original condition as I left it, which is was not. It's extremely unfortunate that I am being placed in a less than ideal position - a position in which the homeowner asks me to trust what she is saying (AND the work of 2 other electricians), when I was never trusted to return to look at my own work with the homeowners present. In fact, I never even received a phone call that ANYTHING was awry (wrong breaker), or that they thought I "charged them twice". I received an email after everything was completed by another electrician and was told that if I didn't offer the refund, it would be considered "bad business" and that they'd have to report me to the Revdex.com.For these reasons, I am unable to offer a refund in this case. I maintain that I am a trusted and well-respected electrician and small business owner who absolutely works with their customers when given the opportunity. Thank you.Consumer Response My husband was told in the first visit that the problem was corrected. We didn't realize it wasn't corrected until the oven was hooked up and it still wasn't working. We were charged a large fee for both appts and were told just $12 or $18 (can't remember which now) was taken off for the second visit, but still spend hundreds. We did not call in the event of the fire hazard emergency because we knew the mistakes that were made prior and needed to get someone we trusted to do the work well immediately. It is not our practice to have someone here to fix a hazardous situation when we experienced mistakes made (being told twice in one day by 2 electricians that the wrong breaker had been installed). This was our decision as a homeowner because we wanted someone here immediately to deal with the fire hazard who we TRUSTED to do quality work, because that was not our experience prior. It was not a decision we could wait to get East Coast here, as it was a hazardous situation we needed resolved immediately. It is against our character to post a negative review for anyone, but we maintain that we did not have a positive experience. Both of the electricians that were here are willing to testify to what they saw when they opened that box. We never would have known had they not told us, and neither of them work together but have independent companies of their own. This all happened in the same day - the estimate, then fire hazard soon after, and we had no time to call and get you here to look at the breaker. We understand why you are hesitant to believe us, but we have 2 independent, licensed electricians who offer quality work that pointed it out in the same day.Final Business Response ECES MAINTAINS ITS PREVIOUS POSITION. Thank you.More Info Received From The ConsumerI was re-reading and just wanted to add that my husband DID state that he was unhappy with being charged twice at the completion of the second visit. The first time we called was because we already had a new oven here and we were told the panel was fried due to the electrical. We called East Coast here specifically because that first oven did not work in this home we purchased. Sears can confirm this as it is all documented. We had to call back a second time because Sears graciously brought us a new oven, and it STILL didn't work. This is the entire reason we called the first time and scheduled an appointment over the phone. We called the second time for the same exact reason because the second stove didn't work either, at which point Sears told us it was definitely not the oven, but a continued electrical problem that we were told was fixed. I was standing right there when my husband stated he didn't think we would be charged for that second appointment and we were told that the discount was given for the part, which was about $18 off an over $100 (more than that) bill. He was not happy about this but agreed to let it go for the sake of not arguing, but then we discovered after the fact, when we had the fire hazard issue, that the wrong breaker had been installed, and there simply was not time to get East Coast there, as we had to get an electrician we felt comfortable to come fix the fire hazard issue. We were not comfortable with East Coast since two licensed electricians (whom we did not personally know until that day) told us the wrong breaker was installed and wanted to know who had just put in a new breaker. We are not the kind of people to complain about something like this if we did not feel very strongly that there was an error, and had we had time to rectify the situation and had East Coast come to replace it, we would have, but we had to deal with an immediate fire hazard situation, and we wanted that done by an electrician other than East Coast based on our experience with them. I am not sure if there was miscommunication from the phone to the actual appt. in our concerns between first and second appt, but our reason for contacting them both the first and second time was due to a non-working, brand new oven from Sears (a Kenmore Elite) which didn't work both times. That was the only reason we contacted them and that was not resolved during the first appt. even if the voltage said it was OK... the second oven still did not work. Sears has all of this documented.More Info Received From The Consumer(The consumer indicated he/she DID NOT accept the response from the business.)We maintain everything we have stated and have multiple witnesses and documentation to prove this, between two licensed electricians who told us the same thing, on the same day (and one of them hadn't even touched the box, only looked) and everything that Sears has documented in recorded phone calls. There simply was not time to get East Coast back to change out the wrong breaker that was installed. We had a fire hazard and were not comfortable with bringing a company back that installed the wrong breaker, but the fire hazard situation had to be dealt with immediately.