[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The matter has not been resolved to my satisfaction The motorcycle Harley Davidson [redacted] Classic was delivered on Sunday, still without my license plate I was told that my former motorcycle was sold on auction and that the license plate was still on it Ms Virginia D [redacted] assured me that the plate would be mailed back to the dealer by Wednesday or Thursday At which time I would have the option to pick it up or have it delivered Although we are coming closer to closure we are not there yet I was never provided with a written explanation as to what was performed on my motorcycle I believe this is something very important for my records on the motorcycle Whenever a major repair of the engine is performed it MAY impact the value of the motorcycle down the road I don't know what was done, the motorcycle smelled like oil when I test drove it on Sunday, it was not a smooth bike as assumed because of it's age and low odometer mileage I understand that the deal is done, I have a motorcycle in my possession that realistically and truthfully I lost all confidence because of the way the entire ordeal was handled Do I think Virginia D [redacted] the new representative have empathy and understands of what Harley Davidson stands for and the value of good customer service, absolutely However as she stated she just started at this dealership as the Sales Manager after Tony the former Sales Manager left maybe a week or so ago I have to continue doing business with this dealership since they sold me an extended warranty that is good for their facility or if I choose to go else where I would have to pay out of pocket a difference This seriously troubles me, they don't seem to get it together When I say I am going to do something I do it, I don't give excuses or blame someone else Lastly, I was recommended to lower the front and paid for the springs out right believing that was the cost of the work like when they charged me for lowering the rear shocks Then on Sunday morning I get a bill for close to $ Lowering the back shocks is much more intricate and cost me less and I knew how much it was because I was told up front I can't believe they didn't re-inspect the machine and sold me a bike with a January stickerI had asked to please make the inspection current There was a reason for this request One is that I place my motorcycle in warm storage over the winter, like many dotwo if they inspect it after they did all this work that means they are willing to stand behind their workmanship as a safe reliable vehicle according to the lawA couple of things that stands out to me Bait and switch - What they had online and I went to see was not what they sold me They claimed no knowledge of the one online Same color and model Mine OF COURSE cost me MUCH more Bad Business Practices - They failed to be up front with me their valued customer Tell me the truth up front or reduce the price on their deflective motorcycle Instead they kept egging me on and on for three with excuses and excuses Lack of procedures - It was not until the Revdex.com sent them a letter that the owner (He Said He was) called to apologize and promise to look into it and make it right Obviously it is not right yet, I am still NOT a happy consumerAt my age and experience in dealing with business transactions this has been the most by far troubling I would hate to learn that the same or worse are happening to young people whom don't know how to defend themselves Owning a Harley Davidson and driving one of my own is a bucket list item of mine I have cancer, I receive chemotherapy treatments on Mondays and recuperate on Tuesdays, Wednesday through Fridays I work from home in order to maintain my health benefits I choose Harley Davidson and the considerable investment because of their reputation of excellence I visited several different motorcycle dealership, one just down the road called [redacted] ***, they sell Harley Motorcycles However every person that I spoke to recommended to purchase ONLY from Harley not someone else Here I am, disappointed, disillusioned and disgruntled at the lack of disregard for an consumer entering the silver age All I wanted was to own a Harley Davidson and ride along side my brother and his bike when I move to Florida next year and retire not much to ask for from an old soldier Regards, [redacted]
As you can see we reached out to [redacted] immediatelyWhat is left out in his concern is that he inspected the unit the day he picked it upAll turn signals and equipment was operational and working perfectlyI'm sending copies of the repair orders for his motorcycle showing the work that was doneWe replaced both front and back tires and brakes were inspected at the time of installHe did not ride his motorcycle home but decided to trailer it home on an open bed trailer not designed to haul motorcyclesI'm certain the motorcycle bounced around for approximately hours on his way homeI never asked him to "ride” his motorcycle back here for us to repair itHe was asked to trailer it backHe mentioned that there were over parts that were rusted or showed wearAgain he inspected the motorcycle here at the dealership and still chose to purchase itI'm not really sure he is going with that as it was never an issue in myphone call back to him prior to me sending him an emailI hope this clears up our end of the Customers concern,Best regards, Scott W [redacted] General Sales MgrHarley Davidson of [redacted] ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The matter has not been resolved to my satisfaction The motorcycle Harley Davidson [redacted] Classic was delivered on Sunday, still without my license plate I was told that my former motorcycle was sold on auction and that the license plate was still on it Ms Virginia D [redacted] assured me that the plate would be mailed back to the dealer by Wednesday or Thursday At which time I would have the option to pick it up or have it delivered Although we are coming closer to closure we are not there yet I was never provided with a written explanation as to what was performed on my motorcycle I believe this is something very important for my records on the motorcycle Whenever a major repair of the engine is performed it MAY impact the value of the motorcycle down the road I don't know what was done, the motorcycle smelled like oil when I test drove it on Sunday, it was not a smooth bike as assumed because of it's age and low odometer mileage I understand that the deal is done, I have a motorcycle in my possession that realistically and truthfully I lost all confidence because of the way the entire ordeal was handled Do I think Virginia D [redacted] the new representative have empathy and understands of what Harley Davidson stands for and the value of good customer service, absolutely However as she stated she just started at this dealership as the Sales Manager after Tony the former Sales Manager left maybe a week or so ago I have to continue doing business with this dealership since they sold me an extended warranty that is good for their facility or if I choose to go else where I would have to pay out of pocket a difference This seriously troubles me, they don't seem to get it together When I say I am going to do something I do it, I don't give excuses or blame someone else Lastly, I was recommended to lower the front and paid for the springs out right believing that was the cost of the work like when they charged me for lowering the rear shocks Then on Sunday morning I get a bill for close to $ Lowering the back shocks is much more intricate and cost me less and I knew how much it was because I was told up front I can't believe they didn't re-inspect the machine and sold me a bike with a January stickerI had asked to please make the inspection current There was a reason for this request One is that I place my motorcycle in warm storage over the winter, like many dotwo if they inspect it after they did all this work that means they are willing to stand behind their workmanship as a safe reliable vehicle according to the lawA couple of things that stands out to me Bait and switch - What they had online and I went to see was not what they sold me They claimed no knowledge of the one online Same color and model Mine OF COURSE cost me MUCH more Bad Business Practices - They failed to be up front with me their valued customer Tell me the truth up front or reduce the price on their deflective motorcycle Instead they kept egging me on and on for three with excuses and excuses Lack of procedures - It was not until the Revdex.com sent them a letter that the owner (He Said He was) called to apologize and promise to look into it and make it right Obviously it is not right yet, I am still NOT a happy consumerAt my age and experience in dealing with business transactions this has been the most by far troubling I would hate to learn that the same or worse are happening to young people whom don't know how to defend themselves Owning a Harley Davidson and driving one of my own is a bucket list item of mine I have cancer, I receive chemotherapy treatments on Mondays and recuperate on Tuesdays, Wednesday through Fridays I work from home in order to maintain my health benefits I choose Harley Davidson and the considerable investment because of their reputation of excellence I visited several different motorcycle dealership, one just down the road called [redacted] ***, they sell Harley Motorcycles However every person that I spoke to recommended to purchase ONLY from Harley not someone else Here I am, disappointed, disillusioned and disgruntled at the lack of disregard for an consumer entering the silver age All I wanted was to own a Harley Davidson and ride along side my brother and his bike when I move to Florida next year and retire not much to ask for from an old soldier Regards, [redacted]
As you can see we reached out to [redacted] immediatelyWhat is left out in his concern is that he inspected the unit the day he picked it upAll turn signals and equipment was operational and working perfectlyI'm sending copies of the repair orders for his motorcycle showing the work that was doneWe replaced both front and back tires and brakes were inspected at the time of installHe did not ride his motorcycle home but decided to trailer it home on an open bed trailer not designed to haul motorcyclesI'm certain the motorcycle bounced around for approximately hours on his way homeI never asked him to "ride” his motorcycle back here for us to repair itHe was asked to trailer it backHe mentioned that there were over parts that were rusted or showed wearAgain he inspected the motorcycle here at the dealership and still chose to purchase itI'm not really sure he is going with that as it was never an issue in myphone call back to him prior to me sending him an emailI hope this clears up our end of the Customers concern,Best regards, Scott W [redacted] General Sales MgrHarley Davidson of [redacted] ###-###-####