East Coast Moving & Storage

I would steer clear of this company AT ALL COSTS! Not only do they sell you a bill of goods and not follow through, in terms of customer service, it is one of the worst I have ever dealt with So poor that Melissa just hung up on me when I told her that I was going to post a review online of the nightmare we are currently going through From the start, Michael the sales rep, overpromised and poorly estimated the cost (which was double the estimate!) They were days late to pick up the items and it sat in their warehouse for days before it even shipped! This is where the fun begins On Friday I get a call from the driver letting me know that we will be receiving the delivery between 12-on Saturday Ok, no problem With short notice, we hire a local delivery service to pick up the items from the local storage, where the truck is delivering, at 4pm No problem with time right? Well, 1pm comes on Saturday and the driver that said he would call hour before delivery had not called So, I called him Guess what, he was sitting in Georgia with a broke down truck SINCE 6AM! The guy apparently had no foresight to at least call and let those he promised delivery to that well, HE WAS NOT GOING TO DELIVER So, I had call and cancel the local delivery service and eat a $charge Sunday, no contact with the driver Monday, I had to call him only to be told he is still in Georgia Of course through all this NO CONTACT FROM EAST COAST MOVING & STORAGE where we have the contract Tuesday, no contact so I reach out to ECM&S and speak to Melissa Just the simple fact that I have to reach out makes my blood boil To sum up the conversation with Melissa, she basically fed me the "he is broke down and they cannot figure out what is wrong with his truck" We can put a man on the moon and some mechanic can't figure out what is wrong with a semi truck over a day span! Yea, sure! She adds that after tomorrow if he is not on the road, they will have another driver pick up the load Something tells me that MAGICALLY the truck will be on the road tomorrow....bet me! I then voiced my displeasure that I had to eat a $fee from a local company and that is when Melissa pulled the contract garbage on me, we have until the 15th to deliver (screw good prompt service) so basically POUND SAND Once I confirmed that they were standing firm, I voiced my displeasure and would make sure I notated it in my online review That is when the nails came out! She barked some garbage at me about how well she did and the recorded conversation, blah blah blah, THEN SHE HUNG UP! Stay classy ECM&S, I sure hope those that read this steer clear of your company I for one will NEVER use you again!

This company told us over and over they were not a broker and had their own movers They lied We were given a bid and I personally measured and counted every box When the movers showed up It was a different company that they contracted out of Las Vegas! They arrived in a truck that was too small and they couldn't fit all of our belongings! They charged us $more dollars because they said they under bid it, then called once they had our belongings...going to a warehouse in Vegas instead of heading to the next house in Maine...and wanted another $in order to pay a driver the special handling fee for the motorcycle and ATV They pulled items off the truck going to Maine and said they weren't allowed to ship them across state lines...AFTER their crew already had moved them across state lines and were now hours away from us! And all our belongings went to this warehouse in Vegas, were off loaded and then reloaded onto another truck! I was told truck! Semi! Instead of the ~$8,quote it ended up costing closer to $12, This is absolutely a racket and we will be filing a civil suit against the company to recover our costs over the original bid

I would steer clear of this company AT ALL COSTS! Not only do they sell you a bill of goods and not follow through, in terms of customer service, it is one of the worst I have ever dealt with. So poor that Melissa just hung up on me when I told her that I was going to post a review online of the nightmare we are currently going through.
From the start, Michael the sales rep, overpromised and poorly estimated the cost (which was double the estimate!) They were 2 days late to pick up the items and it sat in their warehouse for 4 days before it even shipped!
This is where the fun begins. On Friday I get a call from the driver letting me know that we will be receiving the delivery between 12-2 on Saturday. Ok, no problem. With short notice, we hire a local delivery service to pick up the items from the local storage, where the truck is delivering, at 4pm. No problem with time right?
Well, 1pm comes on Saturday and the driver that said he would call 1 hour before delivery had not called. So, I called him. Guess what, he was sitting in Georgia with a broke down truck SINCE 6AM! The guy apparently had no foresight to at least call and let those he promised delivery to that well, HE WAS NOT GOING TO DELIVER. So, I had call and cancel the local delivery service and eat a $99 charge.
Sunday, no contact with the driver. Monday, I had to call him only to be told he is still in Georgia. Of course through all this NO CONTACT FROM EAST COAST MOVING & STORAGE where we have the contract. Tuesday, no contact so I reach out to ECM&S and speak to Melissa.
Just the simple fact that I have to reach out makes my blood boil. To sum up the conversation with Melissa, she basically fed me the "he is broke down and they cannot figure out what is wrong with his truck". We can put a man on the moon and some mechanic can't figure out what is wrong with a semi truck over a 4 day span! Yea, sure! She adds that after tomorrow if he is not on the road, they will have another driver pick up the load.
Something tells me that MAGICALLY the truck will be on the road tomorrow....bet me! I then voiced my displeasure that I had to eat a $99 fee from a local company and that is when Melissa pulled the contract garbage on me, we have until the 15th to deliver (screw good prompt service) so basically POUND SAND. Once I confirmed that they were standing firm, I voiced my displeasure and would make sure I notated it in my online review. That is when the nails came out! She barked some garbage at me about how well she did and the recorded conversation, blah blah blah, THEN SHE HUNG UP!
Stay classy ECM&S, I sure hope those that read this steer clear of your company. I for one will NEVER use you again!

I must say I'm not happy with this company they tell you a bunch of false information to get your business. They told me it would be 5-7 days from time of pick up to time of deliver and now we are closing in on week 2 and still nothing I called 3 days ago and they said shipment was in transit and would be here this weekend come to find out it hasn't even left the pick up location until today... So it will be another 3-4 days until it actually arrives so they say.. Tech they are still with in their "contract" but these people are snakes and will tell you anything to make a sale I for one will never be using this company again they're rude and just brush you off like you don't even matter.