East Coast Photo

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company insists I pay to return their defective batteries which in the past have lasted over two years.Since the cost of returning the batteries is half the cost of the original payment it is not incumbent upon me topay to return the defective product They should send replacement batteries or a prepaid envelope.I purchased their batteries in good faith In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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They have replaced the defective batteries.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company insists I pay to return their defective batteries which in the past have lasted over two years.Since the cost of returning the batteries is half the cost of the original payment it is not incumbent upon me topay to return the defective product.  They should send replacement batteries or a prepaid envelope.I purchased their batteries in good faith. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Attached is a PDF outlining the entire conversation with East Coast Photo.

Good morning, As you should see the customer ordered the batteries on March [redacted] and we shipped the order in a timely manner.However the customer requested a return on June ** we closed the return as it was after 30 days of the purchase but we emailed the customer that he may return the...

battery for a warranty replacement battery.For warranty replacement we are not providing return labels therefore we didn't feel that there is anything what we need to as this is after 90 days of the purchase.

Revdex.com:At this time, I have not been contacted by East Coast Photo regarding complaint ID [redacted].Sincerely,[redacted]

I ordered the battery below on Walmart.com website mailed out from East Coast Photo on 1/31/2017.
I tried multiple times using this battery and each time once it reached around 45% charge left it would immediately go to zero charge and turn off phone. Plus there was scratches on the face of battery indicating this was probably a refurbished item - not new as ordered. Thus defective.
I placed my old battery back in and that battery holds a charge all the way to zero - thus not a phone problem.
I emailed 2 request that they send a replacement (that works) and left 2 voicemails - NO RESPONSE.

Lousy customer service and selling defective products!

Review: I ordered the wrong batteries for a phone and called and e-mailed them about the mistake. They agreed by e-mail that they are going to replaced it with right batteries. So I asked for a RMA# so I could return it. It has been a month that I have returned the batteries and I never received the replacement.

Consumer

Response:

At this time, I have not been contacted by East Coast Photo regarding complaint ID [redacted].

Sincerely,

Review: I placed an order on 5/**/2013 with EastCoastPhoto on their website for 2 batteries for my vacuum cleaner. The items did not arrive when it was supposed to, so I contacted their customer service. The lady told me that the item had been shipped out and I would get it in a few days. When the item did not arrive when I was told it would, I called again and spoke with another female. She told me that the item was not in stock and then proceeded to cancel my order. She told me that the money that I paid for the item would be reimbursed to my bank the next day. Well, it has been almost 2 weeks and I have called at least 6 times to reimburse my money and they have not done so. here is a copy of the order. Date: 5/**/2013 1:19:59 PM Order No. : [redacted] BILL TO : [redacted] SHIP TO : [redacted] ITEM DETAILS ============================ 1. Item Number : SDSX1725QN Detail : Shark X1725QN Replacement Battery (7.2V Ni-MH 2500mAh) Rechargeable for Shark V1930 Vacuum Cleaner Quantity: 2 Price : $23.95 ________________________ SubTotal : $47.90 Shipping amount : $0.00 Sales Tax : $0.00 Total Order : $47.90Desired Settlement: Please help me to get a refund from this company. I greatly appreciate any help. Thank You

Review: I was informed I ordered the "WRONG" product when in fact the links from their site match the Sony battery specs and name. They were rude and said that they were charging a 20% restocking fee for an opened package that had to be opened to test the batteries usefulness. Also, they are refusing to pay for shipping back to them which should be done in accordance with the return process.Desired Settlement: FULL refund of shipping costs, item costs and return shipping costs.

Consumer

Response:

At this time, I have not been contacted by East Coast Photo regarding complaint ID [redacted].

Sincerely,