We here at Travel Resorts of America contacted the
individual referenced in this letter via phone for additional details regarding
her experienceWe were able to speak to her regarding her comments and assured
her that her prizes were being sent directly to herWe mailed the prizes prior
to
writing this response and continue to remain in contact with the individual
to ensure they do receive them in a timely mannerAt the close of our most
recent conversation, she expressed gratitude and stated that she was looking
forward to staying with us in the near futureWe consider this matter resolved
and closed.Thank you,Maureen M***Member Service Manager###-###-####
In the response to the complaint from Mr. and Mrs. [redacted], I am a little confused by their complaint. They clearly state that at the time they purchased the membership they were aware it was a one lifetime membership which could not be sold, transferred or gifted to another...
party. Not only do we make sure our new members are fully aware of the term of their membership at the time of purchase, but they are also made aware they can add transferability in the future. Since Mr. and Mrs. [redacted] joined in 2005, we met with them in our Member Service office where they were offered the opportunity to add transferability. They declined. After being in business for 28 years, we do understand that people's lives change. Mr. and Mrs. [redacted] have relocated to Florida and no longer use the Resort of Distinction travel system. However, our Resort is open, and the Resorts of Distinction Resorts are open, and we are here ready to host any and all Members. Their Membership is not a perpetual membership. They do have the option after being a member for 20 years to opt out. They have been a member for 10 years this coming September. However, we would be willing to make an exception and allow the [redacted]'s to opt out early providing they pay their past due bill in the amount of $715.98. If they would like to discuss this further they can contact us directly.
Thank you for your inquiry. We are in the process of gathering all documentation that was requested by the consumer. It is our intention to return it as requested. We left a voicemail message for the consumer today and will try them again tomorrow. We will also be including an item to express our...
apologies for any inconvenience or frustration that was experienced. We are exceedingly confident that this matter will be resolved to the satisfaction of the consumer as it is our intention to meet all of his requests and more. We will update this should any additional relevant information be acquired. Thank you.
Thank you for your correspondence. We understand the customer states they sent in documentation. I am in the process of verifying receipt of the initial mailing. May I ask that you also include the tracking number for the priority mail mailing that was sent? This will aid us in working to bring this...
We at TRA are sorry that Mr. [redacted] has been unable to utilize his resort membership. We have decided to terminate his contract when he signs the attached mutual release.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We will send out the letter, notarized and certified, by tomorrow.
Regards,
[redacted]
Thank you for your correspondence. We have reviewed the details of this account and have found that it is currently being handled by the [redacted] [redacted] law firm in [redacted], NY. [redacted] [redacted] requests that the consumer please reach out to them directly for any inquiries related to their account....
They can be reached at ###-###-####. At this time, the only additional information we are able to provide is the Membership Review sheet signed by the consumer, indicating that their understanding of the contract stipulations at the time they signed the contract. Thank you.
We here at Travel Resorts of America contacted the
individual referenced in this letter via phone for additional details regarding
her experienceWe were able to speak to her regarding her comments and assured
her that her prizes were being sent directly to herWe mailed the prizes prior
to
writing this response and continue to remain in contact with the individual
to ensure they do receive them in a timely mannerAt the close of our most
recent conversation, she expressed gratitude and stated that she was looking
forward to staying with us in the near futureWe consider this matter resolved
and closed.Thank you,Maureen M***Member Service Manager###-###-####
In the response to the complaint from Mr. and Mrs. [redacted], I am a little confused by their complaint. They clearly state that at the time they purchased the membership they were aware it was a one lifetime membership which could not be sold, transferred or gifted to another...
party. Not only do we make sure our new members are fully aware of the term of their membership at the time of purchase, but they are also made aware they can add transferability in the future. Since Mr. and Mrs. [redacted] joined in 2005, we met with them in our Member Service office where they were offered the opportunity to add transferability. They declined. After being in business for 28 years, we do understand that people's lives change. Mr. and Mrs. [redacted] have relocated to Florida and no longer use the Resort of Distinction travel system. However, our Resort is open, and the Resorts of Distinction Resorts are open, and we are here ready to host any and all Members. Their Membership is not a perpetual membership. They do have the option after being a member for 20 years to opt out. They have been a member for 10 years this coming September. However, we would be willing to make an exception and allow the [redacted]'s to opt out early providing they pay their past due bill in the amount of $715.98. If they would like to discuss this further they can contact us directly.
Thank you for your inquiry. We are in the process of gathering all documentation that was requested by the consumer. It is our intention to return it as requested. We left a voicemail message for the consumer today and will try them again tomorrow. We will also be including an item to express our...
apologies for any inconvenience or frustration that was experienced. We are exceedingly confident that this matter will be resolved to the satisfaction of the consumer as it is our intention to meet all of his requests and more. We will update this should any additional relevant information be acquired. Thank you.
We are contacting the consumer via phone to resolve this matter. We shall update this thread once all parties are satisfied. Thank you.
Thank you for your correspondence. We understand the customer states they sent in documentation. I am in the process of verifying receipt of the initial mailing. May I ask that you also include the tracking number for the priority mail mailing that was sent? This will aid us in working to bring this...
to a resolution. Thank you.
We at TRA are sorry that Mr. [redacted] has been unable to utilize his resort membership. We have decided to terminate his contract when he signs the attached mutual release.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We will send out the letter, notarized and certified, by tomorrow.
Regards,
[redacted]
Thank you for your correspondence. We have reviewed the details of this account and have found that it is currently being handled by the [redacted] [redacted] law firm in [redacted], NY. [redacted] [redacted] requests that the consumer please reach out to them directly for any inquiries related to their account....
They can be reached at ###-###-####. At this time, the only additional information we are able to provide is the Membership Review sheet signed by the consumer, indicating that their understanding of the contract stipulations at the time they signed the contract. Thank you.
The business has responded to the complaint but asked that their response not be published.