We apologize for any inconvenience we have caused during your recent move from CT to GA, but you booked your move through Budget Van Lines IncYou were advised repeatedly by our driver about additional items you wanted us to move, that were not included in original estimate you had from Budget Van LinesDuring the pick up our driver filled out Revised Estimate, with the new weight of your household goods and the new cost of your move, which you had signed.Your household goods were stored in our company's warehouse since May 5th of 2014, due to not having the required payment amount which was calculated based on the weight of your household goods.As of now, in addition to the amount you owe us for the move, we require additional payment for the amount of $for two month of storage, ending on July 5th of 2014.We understand your financial difficulties and try to be forthcoming by deducting month of storage charges in amount of $from your remaining balance Please contact us ASAP to make a payment and arrange delivery date to avoid any additional charges.Sincerely,Claim DepartmentAlways Affordable Moving & Storage Inc
Complaint: [redacted] I am rejecting this response because: I understand that you are neither an ambulance nor an aircraft and that schedules are estimated, however this somewhat dismissive claim does not excuse what displeased me most regarding the service I receivedWhat left me the most dissatisfied and inconvenienced, was the fact that your movers dropped my belongings in my garage and left me to complete what I had paid your company to do, claiming they were late for another In this situation, whether or not your employees are running late, it should be the company’s chief concern to complete the job at hand that has been paid for and if necessary, arrive late to the next job, as they did to mine I also take issue with the claim that your movers were late to my house that morning due to a billing concern I do not believe this to be true at all because as I mentioned earlier, I spoke with your company the previous afternoon and this was never mentioned In fact the only time this came to light was after I filed my complaint In this matter I will accept $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have several issues with the response that you received from Always Affordable Moving & Storage Incregarding my move on Thursday July 28, Regarding the late arrival at my house The window given to me by Always Affordable Moving & Storage Incwas between and 11am Thursday morning At 11:30am I called the dispatcher (who later in the day advised me he was the most senior person at the office) to see where the crew was He told me the crew was stuck in traffic and would be at my home within the next hour and a half They arrived around just after 1pm He did not mention the late arrival was due to billing concerns as mentioned in their response to my claim (see below in bold) We did arrive late to the drop off location on 7/28/only because the customer was arguing with our company and [redacted] Incon 7/27/regarding his method of payment stating that he was not aware of the fact that the balance must be paid in form of Cash, Money Order Or Certified Check ( Cashier's Check)Please see our contract attached with the customer's signature on the Form of Payment partWe also attached the customer's contract with [redacted] Incwith the Payment Terms part accentuated which he electronically signed after reviewingThere is no way the customer was not informed of the form of payment at deliveryWe waited all day on 7/27/for this situation to be resolved When the movers arrived, I asked the driver how the drive went and where they got stuck in traffic He said the drive was fine and they hit a lot of traffic in [redacted] He did not mention a late departure due to billing concerns On the previous afternoon (Wednesday afternoon around 3pm), I contacted the dispatcher at Always Affordable Moving & Storage Incand asked if a bank check would be suitable instead of a post office money order which was stipulated on the contract He said it would be acceptable I told him I was going to [redacted] to get the bank check (My wife and I decided to get a bank check from [redacted] instead.) The dispatcher made no mention at this time that his crew would be late due to the inquiry I had with [redacted] Inc On that same day (6pm on Wednesday evening) I followed up with [redacted] , a manager at [redacted] , Incregarding my inquiry She said she thought this matter was resolved because she spoke with Always Affordable Moving & Storage Incearlier in the afternoon and she was advised that I was getting a bank check from [redacted] *** She made no mention that my issue would delay the arrival of my belongings My initial contact with Always Affordable Moving & Storage Incwas on the morning of Wednesday July 27th, just after 9am They advised me that their policy was for cash or post office money order at time of delivery At no time did the dispatcher mention that my inquiry with [redacted] , Incwould delay the arrival of my belongings I also had a brief conversation with Always Affordable Moving & Storage Incshortly after noon on Wednesday Again, at no time did the dispatcher mention that my inquiry with [redacted] , Incwould delay the arrival of my belongings Regarding the crew’s departure from my houseShortly after 5pm on Thursday July 28th, the driver came into my kitchen and advised me that they were behind schedule and had to leave He said that he was instructed to take everything off the truck and then leave I was shocked that no one had called me directly to tell me this When I asked who I could speak to, the driver said the office was currently closed and I could bring it up with their company in the morning I told him the job was not complete and he advised me he was just following orders and was a “slave” to the company He said his hands were tiedMy realtor was in the house during this exchange in my kitchen I also had a gentlemen fixing my HVAC unit and my wife’s client at the house who heard me pleading for the movers to complete the job for which they were paid Regarding my instruction to leave everything in the garageAs I mentioned in my complaint, it took men nearly hours to load the truck in ** That [redacted] , Insaid it would take hours was surprising to me and I knew that was a ridiculous estimate If I had a problem with the fact that it took them nearly hours, I would have called the company that day as they were loading the truck I was mystified that Always Affordable Moving & Storage IncONLY sent men to unload the truck It was a hot day so my wife, son and I assisted As the men brought boxes and bins into the garage we offered to help move them into my home I NEVER told them that the garage was the final destination Also, each box and bin had a specific destination clearly marked on the item and the movers had no issue following these instructions on the items they moved in the house themselves Later that day, the dispatcher told me that the customer under no circumstances should assist in the moving process That was NOT told to me by the movers The dispatcher also said that once the movers put an item down, that is to be considered its final destination First, that was NOT explained to me by either of the movers as we helped Second, that is NOT how this crew operated They moved several of the heavier bureaus and dressers into the garage, placed them down, then went back on the truck to get other items Then later moved these bigger items into the houseRegarding the price increaseI am not sure why that item was included in the response by Always Affordable Moving & Storage Inc I did not mention an issue with the price My issue is that they did not complete the job they were paid to doIt is obvious that Always Affordable Moving & Storage Incplanned poorly when putting their schedule together for Thursday July 28, They did not anticipate the traffic which got them to my house nearly two hours late They were understaffed which led them to be put further behind schedule I don’t think that the customer should be held accountable do to their negligence Ove the course of Wednesday and Thursday, Always Affordable Moving & Storage Inchad every opportunity to communicate with me a billing issue that would delay delivery of my belongings and company policy that would prevent them from completing the job they were contracted to do Thank you, [redacted] Regards, [redacted]
We apologize for the inconvenience we have caused during your recent household goods moveThe mattress has been found and will be delivered within business days to your current address We strive to provide our customers with the best service possible and therefore completely acknowledging our mistake we will send you a check for the amount of $
Mattress is ready to be deliveredWe called you a few times, tried to schedule delivery time frameUnfortunately we did not received any answer or call backs from youPlease give us a call to schedule deliverySincerely,
Dear Mrs. [redacted],
We apologize for any inconvenience we might have caused. Your dresser is currently in our possession and will be delivered as soon as we dispatch one of our vehicles to Florida. As to the missing boxes you will have to file a claim for those are not in our possession. To...
report any missing belongings please go to [redacted] then click on the registration link and follow the instructions. If you have any additional questions or concerns do not hesitate to contact us at ###-###-####.Thank you
Always Affordable Moving and Storage Inc.
We apologize for any inconvenience we have caused during your recent move from CT to GA, but you booked your move through Budget Van Lines Inc. You were advised repeatedly by our driver about additional items you wanted us to move, that were not included in original estimate you had from Budget Van...
Lines. During the pick up our driver filled out Revised Estimate, with the new weight of your household goods and the new cost of your move, which you had signed.Your household goods were stored in our company's warehouse since May 5th of 2014, due to not having the required payment amount which was calculated based on the weight of your household goods.As of now, in addition to the amount you owe us for the move, we require additional payment for the amount of $644.00 for two month of storage, ending on July 5th of 2014.We understand your financial difficulties and try to be forthcoming by deducting month of storage charges in amount of $322.00 from your remaining balance. Please contact us ASAP to make a payment and arrange delivery date to avoid any additional charges.Sincerely,Claim DepartmentAlways Affordable Moving & Storage Inc
Dear [redacted],
Based on the information you provided, the first available delivery date was November 11th. Based on the regulations of...
Department of Transportation any delivery within the United States may take up to 21 business days starts from the first available date with no any additional storage cost.
Anyway, your delivery was completed on the November 18th, which is 7 days after first available.
Sincerely,
Always Affordable Moving & Storage Inc.
Complaint: [redacted]
I am rejecting this response because:
I have several issues with the response that you received from Always Affordable Moving & Storage Inc. regarding my move on Thursday July 28, 2016.
Regarding the late arrival at my house.
1. The window given to me by Always Affordable Moving & Storage Inc. was between 9 and 11am Thursday morning. At 11:30am I called the dispatcher (who later in the day advised me he was the most senior person at the office) to see where the crew was. He told me the crew was stuck in traffic and would be at my home within the next hour and a half. They arrived around just after 1pm. He did not mention the late arrival was due to billing concerns as mentioned in their response to my claim (see below in bold)…..
We did arrive late to the drop off location on 7/28/16 only because the customer was arguing with our company and [redacted] Inc. on 7/27/16 regarding his method of payment stating that he was not aware of the fact that the balance must be paid in form of Cash, Money Order Or Certified Check ( Cashier's Check). Please see our contract attached with the customer's signature on the Form of Payment part. We also attached the customer's contract with [redacted] Inc. with the Payment Terms part accentuated which he electronically signed after reviewing. There is no way the customer was not informed of the form of payment at delivery. We waited all day on 7/27/16 for this situation to be resolved.
2. When the movers arrived, I asked the driver how the drive went and where they got stuck in traffic. He said the drive was fine and they hit a lot of traffic in [redacted]. He did not mention a late departure due to billing concerns.
3. On the previous afternoon (Wednesday afternoon around 3pm), I contacted the dispatcher at Always Affordable Moving & Storage Inc. and asked if a bank check would be suitable instead of a post office money order which was stipulated on the contract. He said it would be acceptable. I told him I was going to [redacted] to get the bank check. (My wife and I decided to get a bank check from [redacted] instead.) The dispatcher made no mention at this time that his crew would be late due to the inquiry I had with [redacted] Inc.
4. On that same day (6pm on Wednesday evening) I followed up with [redacted] , a manager at [redacted], Inc. regarding my inquiry. She said she thought this matter was resolved because she spoke with Always Affordable Moving & Storage Inc. earlier in the afternoon and she was advised that I was getting a bank check from [redacted]. She made no mention that my issue would delay the arrival of my belongings.
5. My initial contact with Always Affordable Moving & Storage Inc. was on the morning of Wednesday July 27th, just after 9am. They advised me that their policy was for cash or post office money order at time of delivery. At no time did the dispatcher mention that my inquiry with [redacted], Inc. would delay the arrival of my belongings. I also had a brief conversation with Always Affordable Moving & Storage Inc. shortly after noon on Wednesday. Again, at no time did the dispatcher mention that my inquiry with [redacted], Inc. would delay the arrival of my belongings.
Regarding the crew’s departure from my house.
Shortly after 5pm on Thursday July 28th, the driver came into my kitchen and advised me that they were behind schedule and had to leave. He said that he was instructed to take everything off the truck and then leave. I was shocked that no one had called me directly to tell me this. When I asked who I could speak to, the driver said the office was currently closed and I could bring it up with their company in the morning. I told him the job was not complete and he advised me he was just following orders and was a “slave” to the company. He said his hands were tied. My realtor was in the house during this exchange in my kitchen. I also had a gentlemen fixing my HVAC unit and my wife’s client at the house who heard me pleading for the movers to complete the job for which they were paid.
Regarding my instruction to leave everything in the garage.
As I mentioned in my complaint, it took 4 men nearly 8 hours to load the truck in **. That [redacted], In. said it would take 3 hours was surprising to me and I knew that was a ridiculous estimate. If I had a problem with the fact that it took them nearly 8 hours, I would have called the company that day as they were loading the truck.
I was mystified that Always Affordable Moving & Storage Inc. ONLY sent 2 men to unload the truck. It was a hot day so my wife, son and I assisted. As the men brought boxes and bins into the garage we offered to help move them into my home. I NEVER told them that the garage was the final destination. Also, each box and bin had a specific destination clearly marked on the item and the movers had no issue following these instructions on the items they moved in the house themselves.
Later that day, the dispatcher told me that the customer under no circumstances should assist in the moving process. That was NOT told to me by the movers. The dispatcher also said that once the movers put an item down, that is to be considered its final destination. First, that was NOT explained to me by either of the movers as we helped. Second, that is NOT how this crew operated. They moved several of the heavier bureaus and dressers into the garage, placed them down, then went back on the truck to get other items. Then later moved these bigger items into the house.
Regarding the price increase.
I am not sure why that item was included in the response by Always Affordable Moving & Storage Inc. I did not mention an issue with the price. My issue is that they did not complete the job they were paid to do.
It is obvious that Always Affordable Moving & Storage Inc. planned poorly when putting their schedule together for Thursday July 28, 2016. They did not anticipate the traffic which got them to my house nearly two hours late. They were understaffed which led them to be put further behind schedule. I don’t think that the customer should be held accountable do to their negligence. Ove the course of Wednesday and Thursday, Always Affordable Moving & Storage Inc. had every opportunity to communicate with me a billing issue that would delay delivery of my belongings and company policy that would prevent them from completing the job they were contracted to do.
Complaint: [redacted]
I am rejecting this response because:
I understand that you are neither an ambulance nor an aircraft and that schedules are estimated, however this somewhat dismissive claim does not excuse what displeased me most regarding the service I received. What left me the most dissatisfied and inconvenienced, was the fact that your movers dropped my belongings in my garage and left me to complete what I had paid your company to do, claiming they were late for another. In this situation, whether or not your employees are running late, it should be the company’s chief concern to complete the job at hand that has been paid for and if necessary, arrive late to the next job, as they did to mine. I also take issue with the claim that your movers were late to my house that morning due to a billing concern. I do not believe this to be true at all because as I mentioned earlier, I spoke with your company the previous afternoon and this was never mentioned. In fact the only time this came to light was after I filed my complaint. In this matter I will accept $750.
We apologize for the inconvenience we have caused during your recent household goods move. The mattress has been found and will be delivered within 7 business days to your current address.
We strive to provide our customers with the best service possible and therefore completely...
acknowledging our mistake we will send you a check for the amount of $100.00.
We apologize for any inconvenience we have caused during your recent move from CT to GA, but you booked your move through Budget Van Lines IncYou were advised repeatedly by our driver about additional items you wanted us to move, that were not included in original estimate you had from Budget Van LinesDuring the pick up our driver filled out Revised Estimate, with the new weight of your household goods and the new cost of your move, which you had signed.Your household goods were stored in our company's warehouse since May 5th of 2014, due to not having the required payment amount which was calculated based on the weight of your household goods.As of now, in addition to the amount you owe us for the move, we require additional payment for the amount of $for two month of storage, ending on July 5th of 2014.We understand your financial difficulties and try to be forthcoming by deducting month of storage charges in amount of $from your remaining balance Please contact us ASAP to make a payment and arrange delivery date to avoid any additional charges.Sincerely,Claim DepartmentAlways Affordable Moving & Storage Inc
Complaint: [redacted] I am rejecting this response because: I understand that you are neither an ambulance nor an aircraft and that schedules are estimated, however this somewhat dismissive claim does not excuse what displeased me most regarding the service I receivedWhat left me the most dissatisfied and inconvenienced, was the fact that your movers dropped my belongings in my garage and left me to complete what I had paid your company to do, claiming they were late for another In this situation, whether or not your employees are running late, it should be the company’s chief concern to complete the job at hand that has been paid for and if necessary, arrive late to the next job, as they did to mine I also take issue with the claim that your movers were late to my house that morning due to a billing concern I do not believe this to be true at all because as I mentioned earlier, I spoke with your company the previous afternoon and this was never mentioned In fact the only time this came to light was after I filed my complaint In this matter I will accept $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have several issues with the response that you received from Always Affordable Moving & Storage Incregarding my move on Thursday July 28, Regarding the late arrival at my house The window given to me by Always Affordable Moving & Storage Incwas between and 11am Thursday morning At 11:30am I called the dispatcher (who later in the day advised me he was the most senior person at the office) to see where the crew was He told me the crew was stuck in traffic and would be at my home within the next hour and a half They arrived around just after 1pm He did not mention the late arrival was due to billing concerns as mentioned in their response to my claim (see below in bold) We did arrive late to the drop off location on 7/28/only because the customer was arguing with our company and [redacted] Incon 7/27/regarding his method of payment stating that he was not aware of the fact that the balance must be paid in form of Cash, Money Order Or Certified Check ( Cashier's Check)Please see our contract attached with the customer's signature on the Form of Payment partWe also attached the customer's contract with [redacted] Incwith the Payment Terms part accentuated which he electronically signed after reviewingThere is no way the customer was not informed of the form of payment at deliveryWe waited all day on 7/27/for this situation to be resolved When the movers arrived, I asked the driver how the drive went and where they got stuck in traffic He said the drive was fine and they hit a lot of traffic in [redacted] He did not mention a late departure due to billing concerns On the previous afternoon (Wednesday afternoon around 3pm), I contacted the dispatcher at Always Affordable Moving & Storage Incand asked if a bank check would be suitable instead of a post office money order which was stipulated on the contract He said it would be acceptable I told him I was going to [redacted] to get the bank check (My wife and I decided to get a bank check from [redacted] instead.) The dispatcher made no mention at this time that his crew would be late due to the inquiry I had with [redacted] Inc On that same day (6pm on Wednesday evening) I followed up with [redacted] , a manager at [redacted] , Incregarding my inquiry She said she thought this matter was resolved because she spoke with Always Affordable Moving & Storage Incearlier in the afternoon and she was advised that I was getting a bank check from [redacted] *** She made no mention that my issue would delay the arrival of my belongings My initial contact with Always Affordable Moving & Storage Incwas on the morning of Wednesday July 27th, just after 9am They advised me that their policy was for cash or post office money order at time of delivery At no time did the dispatcher mention that my inquiry with [redacted] , Incwould delay the arrival of my belongings I also had a brief conversation with Always Affordable Moving & Storage Incshortly after noon on Wednesday Again, at no time did the dispatcher mention that my inquiry with [redacted] , Incwould delay the arrival of my belongings Regarding the crew’s departure from my houseShortly after 5pm on Thursday July 28th, the driver came into my kitchen and advised me that they were behind schedule and had to leave He said that he was instructed to take everything off the truck and then leave I was shocked that no one had called me directly to tell me this When I asked who I could speak to, the driver said the office was currently closed and I could bring it up with their company in the morning I told him the job was not complete and he advised me he was just following orders and was a “slave” to the company He said his hands were tiedMy realtor was in the house during this exchange in my kitchen I also had a gentlemen fixing my HVAC unit and my wife’s client at the house who heard me pleading for the movers to complete the job for which they were paid Regarding my instruction to leave everything in the garageAs I mentioned in my complaint, it took men nearly hours to load the truck in ** That [redacted] , Insaid it would take hours was surprising to me and I knew that was a ridiculous estimate If I had a problem with the fact that it took them nearly hours, I would have called the company that day as they were loading the truck I was mystified that Always Affordable Moving & Storage IncONLY sent men to unload the truck It was a hot day so my wife, son and I assisted As the men brought boxes and bins into the garage we offered to help move them into my home I NEVER told them that the garage was the final destination Also, each box and bin had a specific destination clearly marked on the item and the movers had no issue following these instructions on the items they moved in the house themselves Later that day, the dispatcher told me that the customer under no circumstances should assist in the moving process That was NOT told to me by the movers The dispatcher also said that once the movers put an item down, that is to be considered its final destination First, that was NOT explained to me by either of the movers as we helped Second, that is NOT how this crew operated They moved several of the heavier bureaus and dressers into the garage, placed them down, then went back on the truck to get other items Then later moved these bigger items into the houseRegarding the price increaseI am not sure why that item was included in the response by Always Affordable Moving & Storage Inc I did not mention an issue with the price My issue is that they did not complete the job they were paid to doIt is obvious that Always Affordable Moving & Storage Incplanned poorly when putting their schedule together for Thursday July 28, They did not anticipate the traffic which got them to my house nearly two hours late They were understaffed which led them to be put further behind schedule I don’t think that the customer should be held accountable do to their negligence Ove the course of Wednesday and Thursday, Always Affordable Moving & Storage Inchad every opportunity to communicate with me a billing issue that would delay delivery of my belongings and company policy that would prevent them from completing the job they were contracted to do Thank you, [redacted] Regards, [redacted]
We apologize for the inconvenience we have caused during your recent household goods moveThe mattress has been found and will be delivered within business days to your current address We strive to provide our customers with the best service possible and therefore completely acknowledging our mistake we will send you a check for the amount of $
Mattress is ready to be deliveredWe called you a few times, tried to schedule delivery time frameUnfortunately we did not received any answer or call backs from youPlease give us a call to schedule deliverySincerely,
Dear Mrs. [redacted],
We apologize for any inconvenience we might have caused. Your dresser is currently in our possession and will be delivered as soon as we dispatch one of our vehicles to Florida. As to the missing boxes you will have to file a claim for those are not in our possession. To...
report any missing belongings please go to [redacted] then click on the registration link and follow the instructions. If you have any additional questions or concerns do not hesitate to contact us at ###-###-####.Thank you
Always Affordable Moving and Storage Inc.
We apologize for any inconvenience we have caused during your recent move from CT to GA, but you booked your move through Budget Van Lines Inc. You were advised repeatedly by our driver about additional items you wanted us to move, that were not included in original estimate you had from Budget Van...
Lines. During the pick up our driver filled out Revised Estimate, with the new weight of your household goods and the new cost of your move, which you had signed.Your household goods were stored in our company's warehouse since May 5th of 2014, due to not having the required payment amount which was calculated based on the weight of your household goods.As of now, in addition to the amount you owe us for the move, we require additional payment for the amount of $644.00 for two month of storage, ending on July 5th of 2014.We understand your financial difficulties and try to be forthcoming by deducting month of storage charges in amount of $322.00 from your remaining balance. Please contact us ASAP to make a payment and arrange delivery date to avoid any additional charges.Sincerely,Claim DepartmentAlways Affordable Moving & Storage Inc
Dear [redacted],
Based on the information you provided, the first available delivery date was November 11th. Based on the regulations of...
Department of Transportation any delivery within the United States may take up to 21 business days starts from the first available date with no any additional storage cost.
Anyway, your delivery was completed on the November 18th, which is 7 days after first available.
Sincerely,
Always Affordable Moving & Storage Inc.
Complaint: [redacted]
I am rejecting this response because:
I have several issues with the response that you received from Always Affordable Moving & Storage Inc. regarding my move on Thursday July 28, 2016.
Regarding the late arrival at my house.
1. The window given to me by Always Affordable Moving & Storage Inc. was between 9 and 11am Thursday morning. At 11:30am I called the dispatcher (who later in the day advised me he was the most senior person at the office) to see where the crew was. He told me the crew was stuck in traffic and would be at my home within the next hour and a half. They arrived around just after 1pm. He did not mention the late arrival was due to billing concerns as mentioned in their response to my claim (see below in bold)…..
We did arrive late to the drop off location on 7/28/16 only because the customer was arguing with our company and [redacted] Inc. on 7/27/16 regarding his method of payment stating that he was not aware of the fact that the balance must be paid in form of Cash, Money Order Or Certified Check ( Cashier's Check). Please see our contract attached with the customer's signature on the Form of Payment part. We also attached the customer's contract with [redacted] Inc. with the Payment Terms part accentuated which he electronically signed after reviewing. There is no way the customer was not informed of the form of payment at delivery. We waited all day on 7/27/16 for this situation to be resolved.
2. When the movers arrived, I asked the driver how the drive went and where they got stuck in traffic. He said the drive was fine and they hit a lot of traffic in [redacted]. He did not mention a late departure due to billing concerns.
3. On the previous afternoon (Wednesday afternoon around 3pm), I contacted the dispatcher at Always Affordable Moving & Storage Inc. and asked if a bank check would be suitable instead of a post office money order which was stipulated on the contract. He said it would be acceptable. I told him I was going to [redacted] to get the bank check. (My wife and I decided to get a bank check from [redacted] instead.) The dispatcher made no mention at this time that his crew would be late due to the inquiry I had with [redacted] Inc.
4. On that same day (6pm on Wednesday evening) I followed up with [redacted] , a manager at [redacted], Inc. regarding my inquiry. She said she thought this matter was resolved because she spoke with Always Affordable Moving & Storage Inc. earlier in the afternoon and she was advised that I was getting a bank check from [redacted]. She made no mention that my issue would delay the arrival of my belongings.
5. My initial contact with Always Affordable Moving & Storage Inc. was on the morning of Wednesday July 27th, just after 9am. They advised me that their policy was for cash or post office money order at time of delivery. At no time did the dispatcher mention that my inquiry with [redacted], Inc. would delay the arrival of my belongings. I also had a brief conversation with Always Affordable Moving & Storage Inc. shortly after noon on Wednesday. Again, at no time did the dispatcher mention that my inquiry with [redacted], Inc. would delay the arrival of my belongings.
Regarding the crew’s departure from my house.
Shortly after 5pm on Thursday July 28th, the driver came into my kitchen and advised me that they were behind schedule and had to leave. He said that he was instructed to take everything off the truck and then leave. I was shocked that no one had called me directly to tell me this. When I asked who I could speak to, the driver said the office was currently closed and I could bring it up with their company in the morning. I told him the job was not complete and he advised me he was just following orders and was a “slave” to the company. He said his hands were tied. My realtor was in the house during this exchange in my kitchen. I also had a gentlemen fixing my HVAC unit and my wife’s client at the house who heard me pleading for the movers to complete the job for which they were paid.
Regarding my instruction to leave everything in the garage.
As I mentioned in my complaint, it took 4 men nearly 8 hours to load the truck in **. That [redacted], In. said it would take 3 hours was surprising to me and I knew that was a ridiculous estimate. If I had a problem with the fact that it took them nearly 8 hours, I would have called the company that day as they were loading the truck.
I was mystified that Always Affordable Moving & Storage Inc. ONLY sent 2 men to unload the truck. It was a hot day so my wife, son and I assisted. As the men brought boxes and bins into the garage we offered to help move them into my home. I NEVER told them that the garage was the final destination. Also, each box and bin had a specific destination clearly marked on the item and the movers had no issue following these instructions on the items they moved in the house themselves.
Later that day, the dispatcher told me that the customer under no circumstances should assist in the moving process. That was NOT told to me by the movers. The dispatcher also said that once the movers put an item down, that is to be considered its final destination. First, that was NOT explained to me by either of the movers as we helped. Second, that is NOT how this crew operated. They moved several of the heavier bureaus and dressers into the garage, placed them down, then went back on the truck to get other items. Then later moved these bigger items into the house.
Regarding the price increase.
I am not sure why that item was included in the response by Always Affordable Moving & Storage Inc. I did not mention an issue with the price. My issue is that they did not complete the job they were paid to do.
It is obvious that Always Affordable Moving & Storage Inc. planned poorly when putting their schedule together for Thursday July 28, 2016. They did not anticipate the traffic which got them to my house nearly two hours late. They were understaffed which led them to be put further behind schedule. I don’t think that the customer should be held accountable do to their negligence. Ove the course of Wednesday and Thursday, Always Affordable Moving & Storage Inc. had every opportunity to communicate with me a billing issue that would delay delivery of my belongings and company policy that would prevent them from completing the job they were contracted to do.
Thank you,
[redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I understand that you are neither an ambulance nor an aircraft and that schedules are estimated, however this somewhat dismissive claim does not excuse what displeased me most regarding the service I received. What left me the most dissatisfied and inconvenienced, was the fact that your movers dropped my belongings in my garage and left me to complete what I had paid your company to do, claiming they were late for another. In this situation, whether or not your employees are running late, it should be the company’s chief concern to complete the job at hand that has been paid for and if necessary, arrive late to the next job, as they did to mine. I also take issue with the claim that your movers were late to my house that morning due to a billing concern. I do not believe this to be true at all because as I mentioned earlier, I spoke with your company the previous afternoon and this was never mentioned. In fact the only time this came to light was after I filed my complaint. In this matter I will accept $750.
Regards,
[redacted]
We apologize for the inconvenience we have caused during your recent household goods move. The mattress has been found and will be delivered within 7 business days to your current address.
We strive to provide our customers with the best service possible and therefore completely...
acknowledging our mistake we will send you a check for the amount of $100.00.