East Commerce Solutions will refund the client the 18.95, and 9.95. We debited these fees related to credit card processing equipment and we agree to refund these in full.We also agree to refund $for the overdraft that occurred after our debit. We again requested information from Priority Payment Systems which debited the client the $and refunded $441.00.East Commerce Solutions did not have anything to do with the other transactions the client is questioning
Dear Mr***,We regret that you were dissatisfied with the service you experienced with our corporation and agree to refund the $as you requested.Sincerely,*** ***, President
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
We are still hopeful it will be taken care of and have a refund sent to us. We are upset that this has been going on for a month and we're told it would be taken care of. Wondering how long until we here back?
Regards,
[redacted]
ok I will provide a tracking number and will obtain signature required for delivery of check which we will overnight today to address customer provided
Revdex.com:
I have reviewed the response submitted by the business and have...
determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
As of Today, 4/2/15, no money has been refunded. No check has been received for either the amount that was promised ( $90.00 via email)...
or the lesser, inadequate amount of $60.00. I will continue to hold this complaint open until the full amount of funds is returned and this matter is resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...
concerns in reference to complaint #[redacted] with the addition that they will no longer deduct funds from the Rockland Trust account. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments...
below.
While I remain most hopeful that East Commerce will honor their obligation, I have e-mails dating back to April from the V.P. of Customer Service assuring my reimbursement was on the way. I notice their reply doesn't say "we sent" a check, only that they will. Until I receive actual payment I will not rescind my original complaint.
Regards,
[redacted]
Our customer service department is pulling all documentation for me to review this case. The fees were deducted from the transaction processing network, not East Commerce Solutions.The refund also came from the processing network, not East Commerce Solutions. We are contacting the processor...
and reviewing this information to determine how to resolve this matter for the customer.The customer provided all bank statements showing overdraft. East Commerce Solutions did charge the customer for equipment that they were using and we are verifying return date to prepare the refund due for fees we did assess.Due to the holiday, I will not be able to respond until 12/1/14.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The amount we were charged for the deduction you have spoken about was $64 on the first day, and $148 on the second day, so this does not satisfy our request. The $37 fee was for the other errors in which money was deducted from our account, dealing with your company and the credit card machine, which were not authorized, and they company admitted they deducted $551.92 in error.Feel free to refer to the statements for proof.
Regards,
[redacted]
East Commerce Solutions will refund the client the 18.95, and 9.95. We debited these fees related to credit card processing equipment and we agree to refund these in full.We also agree to refund $for the overdraft that occurred after our debit. We again requested information from Priority Payment Systems which debited the client the $and refunded $441.00.East Commerce Solutions did not have anything to do with the other transactions the client is questioning
The refund will be sent to the customer as requested
Dear Mr***,We regret that you were dissatisfied with the service you experienced with our corporation and agree to refund the $as you requested.Sincerely,*** ***, President
We will follow up with you next weekI can assure you both checks are now cut and have been mailed
East Commerce Solutions refunded $to the customer on 3/24/ck#***. We agree to refund the additional $today.We apologize for the inconvenience
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
We are still hopeful it will be taken care of and have a refund sent to us. We are upset that this has been going on for a month and we're told it would be taken care of. Wondering how long until we here back?
Regards,
[redacted]
ok I will provide a tracking number and will obtain signature required for delivery of check which we will overnight today to address customer provided
Revdex.com:
I have reviewed the response submitted by the business and have...
determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
As of Today, 4/2/15, no money has been refunded. No check has been received for either the amount that was promised ( $90.00 via email)...
or the lesser, inadequate amount of $60.00. I will continue to hold this complaint open until the full amount of funds is returned and this matter is resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...
concerns in reference to complaint #[redacted] with the addition that they will no longer deduct funds from the Rockland Trust account. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We agree to refund this customer and apologize for the miscommunication and her frustration. A refund check will be processed today
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments...
below.
While I remain most hopeful that East Commerce will honor their obligation, I have e-mails dating back to April from the V.P. of Customer Service assuring my reimbursement was on the way. I notice their reply doesn't say "we sent" a check, only that they will. Until I receive actual payment I will not rescind my original complaint.
Regards,
[redacted]
Our customer service department is pulling all documentation for me to review this case. The fees were deducted from the transaction processing network, not East Commerce Solutions.The refund also came from the processing network, not East Commerce Solutions. We are contacting the processor...
and reviewing this information to determine how to resolve this matter for the customer.The customer provided all bank statements showing overdraft. East Commerce Solutions did charge the customer for equipment that they were using and we are verifying return date to prepare the refund due for fees we did assess.Due to the holiday, I will not be able to respond until 12/1/14.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The amount we were charged for the deduction you have spoken about was $64 on the first day, and $148 on the second day, so this does not satisfy our request. The $37 fee was for the other errors in which money was deducted from our account, dealing with your company and the credit card machine, which were not authorized, and they company admitted they deducted $551.92 in error.Feel free to refer to the statements for proof.
Regards,
[redacted]