East Commerce Solutions

ok I will provide a tracking number and will obtain signature required for delivery of check which we will overnight today to address customer provided

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below While I remain most hopeful that East Commerce will honor their obligation, I have e-mails dating back to April from the V.Pof Customer Service assuring my reimbursement was on the wayI notice their reply doesn't say "we sent" a check, only that they willUntil I receive actual payment I will not rescind my original complaint Regards, [redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved

We agree to refund this customer and apologize for the miscommunication and her frustration A refund check will be processed today

RevDex.com: I have reviewed the response submitted by the business and have... determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

Our customer service department is pulling all documentation for me to review this caseThe fees were deducted from the transaction processing network, not East Commerce Solutions.The refund also came from the processing network, not East Commerce Solutions We are contacting the processor and reviewing this information to determine how to resolve this matter for the customer.The customer provided all bank statements showing overdraft East Commerce Solutions did charge the customer for equipment that they were using and we are verifying return date to prepare the refund due for fees we did assess.Due to the holiday, I will not be able to respond until 12/1/

As of Today, 4/2/15, no money has been refundedNo check has been received for either the amount that was promised ( $via email) or the lesser, inadequate amount of $I will continue to hold this complaint open until the full amount of funds is returned and this matter is resolved

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The amount we were charged for the deduction you have spoken about was $on the first day, and $on the second day, so this does not satisfy our request The $fee was for the other errors in which money was deducted from our account, dealing with your company and the credit card machine, which were not authorized, and they company admitted they deducted $in error.Feel free to refer to the statements for proof Regards, [redacted] ***