East Cooper Shuttle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Even though they said I couldn't send the chemicals back they could refund my money, when a customer isn't satisfied thats the right thing to do I won't be using silk balance again even adding shock It messed up my spa and filter using it a couple of days I haven't paided off the bill with paypal, to them $isn't alot of money, to me $it is a lot to pay for a product I can't use.....and on fixed income making a house payment Regards, [redacted]

Yes! They came yesterday, Monday, August 22,To start working on my poolThis will probable take a few days to finish

On Mon, Jul 20, at 8:PM, *** *** *** wrote:Thank you for your help with the Pool and Spa Center. Yes, they have contacted me and finished the project to my satisfaction. I am happy with the final product, yet do not believe a customer should
have to consistently check up on a company to get them to deliver all that is in the contractThis company has an A+ rating. I hope you will consider changing their rating so others don't have this same experience.Thank you again for your help,*** ***

We are very sorry to hear that you were unhappy with the productOur website does list a return policyFederal Law and store policy does not allow for the return of chemicalsIt also lists on the that Silk Balance is not a Stand- Alone sanitizer and regular shocking will be needed along with
SilkBalanceOur site also encourages that if you have any questions to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Even though they said I couldn't send the chemicals back they could refund my money, when a customer isn't satisfied thats the right thing to do.  I won't be using silk balance again even adding shock.  It messed up my spa and filter using it a couple of days.  I haven't paided off the bill with paypal, to them $200 isn't alot of money, to me $200 it is a lot to pay for a product I can't use.....and on fixed income making a house payment.
Regards,
[redacted]

Business states job is complete.