Dear [redacted],On April 20th, 2016, [redacted] purchased an engagement ring from East County Pawn for $1,600. The ring originally was part of of another store's inventory that was purchased in July of 2015. That store was corporate owned and all of their jewelry had been evaualted by qualified...
jewelers to determine that there were no defcts or flaws before being distributed to this store, one of hundreds that they owned nationwide. It is because of the origin of this particular ring, along with that the employee that sold the ring remembered the ring very specifically along with its attributes, that we are confident that the diamond attempting to be returned is not the same stone that was sold. I am not in any way implying that there is any malicious intent on the part of Ms. [redacted], but the attempt to return the ring was initially made some three months after the original purchase date, and in that time, we have no way of knowing who else may have been in possesion or had access to the ring and to the stone and what else could have occurred during that period. This is an extrodinary amount of time to pass beteween the sale date and a dispute regarding the quality of the item purchased by any standard.It is for these reasons that we felt that it was not appropriate to allow for a refund on this particular sale. I do regret that Ms. [redacted] is not satisfied with the outcome of the transaction, and in the interest of good faith, would be inclined to give her store credit for the ring purchased toward the purchase of any other piece or pieces of jewelry at any of our three San Diego Store loactions. In addition, would be willing to allow that any of those pieces be evaluated by a jewelr of her choosing so that she is satisfied with the quality of item prior to finalizing that purchase.1 hope that this is a satisfactory offer, and I'll look forward to hearing her response.Sincerely,[redacted] East County Pawn
Dear [redacted],On April 20th, 2016, [redacted] purchased an engagement ring from East County Pawn for $1,600. The ring originally was part of of another store's inventory that was purchased in July of 2015. That store was corporate owned and all of their jewelry had been evaualted by qualified...
jewelers to determine that there were no defcts or flaws before being distributed to this store, one of hundreds that they owned nationwide. It is because of the origin of this particular ring, along with that the employee that sold the ring remembered the ring very specifically along with its attributes, that we are confident that the diamond attempting to be returned is not the same stone that was sold. I am not in any way implying that there is any malicious intent on the part of Ms. [redacted], but the attempt to return the ring was initially made some three months after the original purchase date, and in that time, we have no way of knowing who else may have been in possesion or had access to the ring and to the stone and what else could have occurred during that period. This is an extrodinary amount of time to pass beteween the sale date and a dispute regarding the quality of the item purchased by any standard.It is for these reasons that we felt that it was not appropriate to allow for a refund on this particular sale. I do regret that Ms. [redacted] is not satisfied with the outcome of the transaction, and in the interest of good faith, would be inclined to give her store credit for the ring purchased toward the purchase of any other piece or pieces of jewelry at any of our three San Diego Store loactions. In addition, would be willing to allow that any of those pieces be evaluated by a jewelr of her choosing so that she is satisfied with the quality of item prior to finalizing that purchase.1 hope that this is a satisfactory offer, and I'll look forward to hearing her response.Sincerely,[redacted] East County Pawn