East End Auto

September 8, 2015To Whom It May Concern,fn response to a complaint that was submitted in regards to sales and service of aused vehicle I sold to a customer {ID # [redacted] ) I purchase vehicles from salvageauctions and repair and rebuild vehicles for salesThe vehicle in question 2008Chevrolet Cobalt was one of the vehicles I purchased at auctionI had it listed for salefor $and sold it to [redacted] for $I explained to him that there was a daymile 100% warranty on the drive train of the vehicleThe drive train is motor,transmission, and both axlesThe issues that he was having with the vehicle were notincluded on his warrantyHowever I was trying to the best of my ability to make the carright for ***With all the vehicle I sell I offer them services through my localnotary/online messenger serviceMy dealership is not equipted at this time to handlePennDot titling setrvicesTherefore the customer has the option to either go to my localnotary or they can choose their own notaryHowever they can not take the vehicle theday they pay for the vehicle due to all the vehicles I purchase from auction arefloorplanned through [redacted] So in order for them to take the requiredpaperwork to a notary either of their choice or my local notary, the vehicle needs to bepaid in full so I can get the vehicle paid off and get the title the next dayI explainedthis to [redacted] when he came to look at the vehicle and put a payment on itHe agreed tothis arangementI have no control over the fact that he lives more than miles awayand I appreciate the fact that he has to work and drive a distance but that is not in mycontrolWhen he called me telling me of the issues he was having with the vehicle Isaid bring it out to me and we will look at it and decided what can be done to remedythe situationOnce again the speakers, dooor handle, tire sensor, and rattling noise inthe dash were NOT covered under the drive train Warranty but! was willing to fix themto satisfy a customerThe speakers were replaced, door handle was fixed after a fewtries, I offered to replace the tire sensor which [redacted] chose to not come back to mydealership againAs for the rattling in the dash, in order to find the source other thanan obvious problem with heat/A/C the whole dash would have to taken out of thevehicleThis process is very lenghthy and considering that I did not get full asking pricefor the vehicle and by this time [redacted] was swearing and causing a scene at mydealership I refused to do that to the vehicleHe was told to leave and I will honor mywarranty I sold with the carIt is a used reconstructed title car it will not be perfect but Itried to make him happy and do hot feel ! am responsible for any other issues otherthan warranty

September 8, 2015To Whom It May Concern,fn response to a complaint that was submitted in regards to sales and service of aused vehicle I sold to a customer {ID #[redacted]) I purchase vehicles from salvageauctions and repair and rebuild vehicles for sales. The vehicle in question 2008Chevrolet Cobalt...

was one of the vehicles I purchased at auction. I had it listed for salefor $3800 and sold it to [redacted] for $3550.00. I explained to him that there was a 30 day1000 mile 100% warranty on the drive train of the vehicle. The drive train is motor,transmission, and both axles. The issues that he was having with the vehicle were notincluded on his warranty. However I was trying to the best of my ability to make the carright for [redacted]. With all the vehicle I sell I offer them services through my localnotary/online messenger service. My dealership is not equipted at this time to handlePennDot titling setrvices. Therefore the customer has the option to either go to my localnotary or they can choose their own notary. However they can not take the vehicle theday they pay for the vehicle due to all the vehicles I purchase from auction arefloorplanned through [redacted]. So in order for them to take the requiredpaperwork to a notary either of their choice or my local notary, the vehicle needs to bepaid in full so I can get the vehicle paid off and get the title the next day. I explainedthis to [redacted] when he came to look at the vehicle and put a payment on it. He agreed tothis arangement. I have no control over the fact that he lives more than 20 miles awayand I appreciate the fact that he has to work and drive a distance but that is not in mycontrol. When he called me telling me of the issues he was having with the vehicle Isaid bring it out to me and we will look at it and decided what can be done to remedythe situation. Once again the speakers, dooor handle, tire sensor, and rattling noise inthe dash were NOT covered under the drive train Warranty but! was willing to fix themto satisfy a customer. The speakers were replaced, door handle was fixed after a fewtries, I offered to replace the tire sensor which [redacted] chose to not come back to mydealership again. As for the rattling in the dash, in order to find the source other thanan obvious problem with heat/A/C the whole dash would have to taken out of thevehicle. This process is very lenghthy and considering that I did not get full asking pricefor the vehicle and by this time [redacted] was swearing and causing a scene at mydealership I refused to do that to the vehicle. He was told to leave and I will honor mywarranty I sold with the car. It is a used reconstructed title car it will not be perfect but Itried to make him happy and do hot feel ! am responsible for any other issues otherthan warranty.

Review: On 8/12/15 we purchased a 2008 Chevy Cobalt for our daughter. We were given a generic carbon copy receipt with the vin number, amount paid, and the check number. We were told that they were going to look the car over on last time and that it could be picked up on 8/17/15. On 8/17/15 we were given another generic carbon receipt with the inspection information, the details on how the dealer obtained the vehicle, and the purchase price. We needed to travel roughly 4-5 mile to a notary to get the plate. At this time, they told us that we would need to bring it back for the emission's testing, that they do not do it there. They told us that we would have to go to a local garage to have this completed within 10 days. During the travel home, the air pressure light came on and began to "bing." The next day our daughter drove it for the second time, and a knock started under the dash, both front speakers went out, and the passenger door hand stopped working. (3rd trip to Windber over 20 miles from our home one way) On 8/21/15 we arrived to have the emissions test complete. As soon as we arrived, we told him about the 4 issues that we were having with the vehicle. Then, Bob the owner directed us to take the car a mile away to a garage to complete this. We asked if he was aware we were going to be there, and he told us that he would be at the garage. When we arrived the man who was to complete the emissions testing was not there, so we traveled back to his dealership. Bob's son took the car to yet another garage and left me and my son at the dealership for 45 minutes to wait. We were not at the garage that completed the emissions, so we cannot confirm that it was completed properly. When Bob's son arrived back with the car, the mechanic Ben looked at the issue we talked about. He took the passenger door panel off and stated that the cable was broken and it would need replaced. He stated that they would need to order it. Then checked to see why the front speakers were not working, he stated it was the radio and they would have to get another one (we assume they used a parts vehicle for this), then he looked at the knocking noise on the dash. He stated that it was the damper motor and made a comment something to the effect that it would be difficult to change. At this point, Bob stated that they will not be fixing this. They told us that they would order the door part and radio and contact us when the parts were in. He stated that They didn't call, so on 8/27/15 I called to see if the parts were in. He said they were so on 8/31/15 we took the car back down to have things fixed. This was the 4th trip. Each trip is 20 miles from our home one way and two vehicles need to be driven as the car has to be left there. I told Bob that I was not happy, and explained the issue with all the unnecessary trips and suggested that he remedy the inconvenience with a full tank of gas. He told us that "she could take the bus". My daughter was present and this was highly uncalled for. I asked if it would be done by 3pm the next day and he stated yes. On 9/1/15 I called around 2:45pm to make sure the car was complete he stated yes, so a coworker dropped me off at the dealership. When I got in the car I reached over to check the passenger door from the inside and it didn't work, the radio did work, the air pressure light was off but you could not check the pressure on the display (we believe that they just reset it.) I showed them that the door handle didn't work. They checked it and pulled the panel off and the handle inside was busted. So they took one off another vehicle they had in the lot and replaced it then and there. However if they hadn't had one, it would have been another trip to their dealership. So then I showed them the alarm light on the dash was off, they said they reset the system that is why the light was off. I showed them that it was still not reading the front right tire pressure on the menu display. Then they go on to say that you have to drive the car for 15 minutes before it will reset the system. I questioned them on this stating "I don't know about that". I did reiterate that I was not happy with this sale. On the way home, the air pressure light came back on and began to ding again. Upon arriving home, I called back to the dealership to talk to them about this but they didn't answer. A short while later I called back and Ben the mechanic answered. I asked for Bob, and was told he was out. I explained the problem to Ben, and even questioned him as to haw difficult it would be to fix and he told me that the part could be purchased at Napa. I explained to him that I didn't expect the car condition to be pristine, however I expect it to work and that the problems would be resolve. I took it with 4 problems and only 1 was resolved. I asked them to purchase the part to fix it and to contact me to return to have it fixed (this would be the 5th trip to the dealership). He agreed to purchase the part and call me when it was in to have it fixed. I explained to him that if it is not resolve this time, I would contact the Revdex.com. I then stated that if Bob has any questions, he could call be back. It wasn't even 5 minutes later that Bob called me back. He immediately stated that it is aes like you that want to get the Revdex.com involved, that is why we offer a 30 day warranty to get these issues resolved. I told him that I tried to resolve this with him and that the problems have yet to be resolved That is when he began his ramblings of cursing and discriminating slur. He numerously called me a [redacted] and a [redacted] queer and hung up on me. I was completely applaud that a business owner would curse at a customer and use slurs. I am highly upset that the problems are not resolved. In all honesty I do not trust them to even resolve the issues, and feel that it will be hostile to return to the dealership to have the problems resolved.Desired Settlement: We would like the tire pressure and damper issues resolved correctly. In addition I do believe that the owner should have to apologize for his discriminatory remarks. I also feel that we should be compensated for our inconveniences.

Business

Response:

September 8, 2015To Whom It May Concern,fn response to a complaint that was submitted in regards to sales and service of aused vehicle I sold to a customer {ID #[redacted]) I purchase vehicles from salvageauctions and repair and rebuild vehicles for sales. The vehicle in question 2008Chevrolet Cobalt was one of the vehicles I purchased at auction. I had it listed for salefor $3800 and sold it to [redacted] for $3550.00. I explained to him that there was a 30 day1000 mile 100% warranty on the drive train of the vehicle. The drive train is motor,transmission, and both axles. The issues that he was having with the vehicle were notincluded on his warranty. However I was trying to the best of my ability to make the carright for [redacted]. With all the vehicle I sell I offer them services through my localnotary/online messenger service. My dealership is not equipted at this time to handlePennDot titling setrvices. Therefore the customer has the option to either go to my localnotary or they can choose their own notary. However they can not take the vehicle theday they pay for the vehicle due to all the vehicles I purchase from auction arefloorplanned through [redacted]. So in order for them to take the requiredpaperwork to a notary either of their choice or my local notary, the vehicle needs to bepaid in full so I can get the vehicle paid off and get the title the next day. I explainedthis to [redacted] when he came to look at the vehicle and put a payment on it. He agreed tothis arangement. I have no control over the fact that he lives more than 20 miles awayand I appreciate the fact that he has to work and drive a distance but that is not in mycontrol. When he called me telling me of the issues he was having with the vehicle Isaid bring it out to me and we will look at it and decided what can be done to remedythe situation. Once again the speakers, dooor handle, tire sensor, and rattling noise inthe dash were NOT covered under the drive train Warranty but! was willing to fix themto satisfy a customer. The speakers were replaced, door handle was fixed after a fewtries, I offered to replace the tire sensor which [redacted] chose to not come back to mydealership again. As for the rattling in the dash, in order to find the source other thanan obvious problem with heat/A/C the whole dash would have to taken out of thevehicle. This process is very lenghthy and considering that I did not get full asking pricefor the vehicle and by this time [redacted] was swearing and causing a scene at mydealership I refused to do that to the vehicle. He was told to leave and I will honor mywarranty I sold with the car. It is a used reconstructed title car it will not be perfect but Itried to make him happy and do hot feel ! am responsible for any other issues otherthan warranty.