EAST END CONCRETE

Thank you for your time and patience in sharing the detail of your experience and your researchOur general manager and assistant general manager have researched the matterIt appears there was some confusion among our frontline staff about the difference between a Red Flag Check (for Identity
Theft) and a check on the Specially Designated Nationals List under the Office of Foreign Asset Control which is under the Department of TreasuryAs a result, I gave a presentation on Friday, January 27th to the entire sales team at the dealershipWe discussed the differencesI also added a component about implicit bias to the presentationI did this because of the issues you raisedWe value you and your businessWe also value the time it took for you to raise this concernWe invest heavily in training, but as you pointed out, there was a need for a re-visitation at that particular dealershipThank you againIf you have any questions, please feel free to give me a call*** *** Counsel, Human Resources & Dealership Compliance *** ***

Our general manager has communicated with the customerAs of today, the customer has successfully registered the vehicle. We have waived the outstanding transportation fee and the customer’s expressed concerns have been addressed. We believe the matter is fully resolvedTell us why here