East Fork Emergency Physicians

May 4, 2016Dear [redacted] ,East Fork Emergency Physicians has received the attached letter of complaint regarding services provided to [redacted] at [redacted] Hospital on February 24, for review and follow upThe patient has concerns regarding the account alleging that the account has been paid in full by [redacted] and East Fork Emergency Physicians has failed to apply the payment towards the account [redacted] ***, the patient’s spouse, also has concerns regarding the customer service level provided when contacting our office.In this letter we will address the concerns or both **and [redacted] and provide the current status of the patient’s account with our office and [redacted] .I would first like to start off by apologizing for any inconvenience that this matter has caused [redacted] and his spouseEast Fork Emergency Physicians strives to provide excellent customer service with each telephone call receivedAny customer service concerns will be reviewed and discussed accordingly with the customer service representatives involved.Our office has reviewed [redacted] ***'s account concerns regarding the payments issued and received by him and [redacted] The investigation concluded that the patient's payments of both $and $have been received and applied towards the accountThe insurance payment in the amount of $is still pending receipt and processing as the state of Illinois is currently in a bankruptcy statusFor this reason the approved payment by [redacted] has not been remitted to our office at this timeAll other payments and adjustments including the insurance contractual adjustment of $have been applied towards accountThe current held balance to date is $which reflects the approved payment amount by [redacted] and is currently pending receipt and processingThe account has been placed on hold so that the patient is not billed while we await payment from [redacted] .We hope that this information satisfies the patient's concernsShould [redacted] require any further assistance regarding the remaining account balance please have him contact me directly at ###-###-####We also appreciate the time that your office has taken to address the patient's concerns over the emergency room physicians billing.Very Truly Yours,Shellee H.Supervisor, Patient Services

May 4, 2016Dear [redacted],East Fork Emergency Physicians has received the attached letter of complaint regarding services provided to [redacted] at [redacted] Hospital on February 24, 2015 for review and follow up. The patient has concerns regarding the account alleging that the account...

has been paid in full by [redacted] and East Fork Emergency Physicians has failed to apply the payment towards the account. [redacted], the patient’s spouse, also has concerns regarding the customer service level provided when contacting our office.In this letter we will address the concerns or both **. and [redacted] and provide the current status of the patient’s account with our office and [redacted].I would first like to start off by apologizing for any inconvenience that this matter has caused [redacted] and his spouse. East Fork Emergency Physicians strives to provide excellent customer service with each telephone call received. Any customer service concerns will be reviewed and discussed accordingly with the customer service representatives involved.Our office has reviewed [redacted]'s account concerns regarding the payments issued and received by him and [redacted]. The investigation concluded that the patient's payments of both $10.00 and $78.56 have been received and applied towards the account. The insurance payment in the amount of $501.84 is still pending receipt and processing as the state of Illinois is currently in a bankruptcy status. For this reason the approved payment by [redacted] has not been remitted to our office at this time. All other payments and adjustments including the insurance contractual adjustment of $65.60 have been applied towards account. The current held balance to date is $501.84 which reflects the approved payment amount by [redacted] and is currently pending receipt and processing. The account has been placed on hold so that the patient is not billed while we await payment from [redacted].We hope that this information satisfies the patient's concerns. Should [redacted] require any further assistance regarding the remaining account balance please have him contact me directly at ###-###-####. We also appreciate the time that your office has taken to address the patient's concerns over the emergency room physicians billing.Very Truly Yours,Shellee H.Supervisor, Patient Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The State of Illinois is NOT in bankruptcy; they are late sending out checks. [redacted] has paid this bill in full and the will receive the check. Their response did not address their pitiful customer service!!!!!!
Regards,
[redacted]